Cancellation Policy
Cancellation policy for bookings made from 1st March 2019
You may cancel your booking at any time during the 7 day Cooling-Off-Periodafter your booking is complete. If you do that, no charge will be made and your deposit or any payment of advance rent will be returned to you.
Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, you will received from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £150.00 to cover costs of preparing the Room for the replacement Tenant.
No Place No Pay – applicable to 1st year students only
If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
• A written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
• A copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 7 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in full.
No Place No Pay Policy – International Student bookings
1. Up to the 1st June 2019 you may cancel your Booking if you have been rejected from the UK University that you have applied or have had your VISA rejected - You will not be charge any fee and will be refunded any advance payment rent, however, your deposit will be forfeited
2. After this cut-off date, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, you will be released from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If you have occupied the Room prior to this, you will be charged £150.00 to cover our costs of preparing the Room for the replacement Tenant. Any replacement tenant will be required to rent the room at the price that is valid at the time the replacement take place – this price may be different from the price you benefited from when you booked the room originally;
3. Before the 1st June, for your cancellation request to be reviewed, you must provide a copy of the rejection letter from the UK University that you have applied for. The rejection letter must be received within 7 days from the date it is received by you. Should this document not be available, following copies will be considered:
- Proof of IELTS examination failure
- Proof of A level or equivalent examination failure.
