UNILODGERS ACCOMODATIONS LLP (referred to as “we”, “us”, “our” and “Unilodgers”), recognizes the importance of Privacy of the Users and is committed to protect the confidentiality of information provided by its users (“you” and “users”) when visiting website maintained by us including without limitation the website Unilodgers.com & our social networking pages and application for mobile devices.
Unilodgers uses the information collected from you only to provide you the service requested by you. We do not share or sell your personal information to any other company for their marketing purposes or otherwise unless consented by you, except where mentioned in this policy. All the personal information collected is processed in accordance with the privacy legislations that are applicable in the jurisdictions in which we operate, including the General Data Protection Regulation (GDPR) & national implementing laws and regulations.
The controller of the data is UNILODGERS ACCOMODATIONS LLP, B-58, Level 2, Defence Colony, New Delhi 110048, India, who operates Unilodgers.com.
2. What Data Do We Collect?
Unilodgers.com collects and uses information that you provide to us. When you use our Website and register for different services, update your registration details, your social media details or your payment information, or when you agree to act as a Guarantor or an emergency Contact for another person, report a problem, contact our customer support team, review a property or our services, your personal information is collected by us. You may also give us your personal information while communicating with us by phone, email or otherwise. We collect, store, safe-guard and use your personal information as below:
Personal data you communicate to us.
You give your personal data to us relating to your Identity, the contact details, the data you give to us of others, financial and payment information, information relating to the profile, information relating to preferences and interests:
a) Name, Date of Birth, Gender, Passport Number, any other identification details.
b) Address, email address, phone number, fax number.
d) Payment information collected from you including payment card details and bank details.
e) Username and passwords, bookings made by you, information on your University, course of study, duration of the course, City, Property.
f) Preference of room type, roommates, dates, budget.
g) Information collected through feedbacks, reviews and various surveys.
h) Any other information from which you can be identified and which you may disclose to us at any time.
How do we collect it – You give your personal data to us by filling in a form on our Site or when you contact us in one of the ways outlined below:
- Register to use our services.
- Enquire about our services.
- Make a booking on our website.
- Reviews our services, property or give your feedback.
- Take a survey or enter a competition.
- Subscribe to get regular marketing information.
- Contact on Social media platforms.
- Correspond with us via phone, email or instant messaging services.
- Speak to us in person.
Personal data we collect automatically.
Even when you do not register with us, when you visit our website and use the interactive tools of the site, we automatically collect some information relating to your browser, the sections of our site that you visit and spend time on, browsing actions and patters. This helps us improve our website and services constantly and provide you with a good experience by using cookies. This information includes:
a) IP address, login information, date and time of access, time zone and location, hardware and software information, browser type and version, browser plug-in types and versions, UTM parameters, operating system and platform and any other technology on the device you use to access our website.
b) When you use our website using a mobile phone, we collect data that identifies your mobile device, device settings, characteristics and other system activity.
c) Information about how you use our Website, including URL clickstream, page response times, length of visits to certain pages, download errors and page interaction information.
Personal data we receive from other sources.
We may also receive your information from other sources - third parties that we work closely with. These third parties may include business partners, such as affiliate partners, sub-contractors in technical and payment services, advertising networks, credit reference agencies, search information providers and any other companies that we may work with in the future, including but not limited to utility providers, telecoms, banks, insurance companies. Also, when you log in using social media, depending on how you log in, we may also collect your personal information associated with your social media account.
3. How Do We Use Your Personal Data?
We use the information collected from you for various purposes. We use your data in the following ways:
A) To Process and complete your booking.
B) To deal with any complaints, queries and feedback, we share your data with our global customer service staff.
C) To create account facilities for you when you first register with us in order to help you track your booking with us, manage your booking, manage your personal settings and save your preferences.
E) Invite you to be a part of market research or survey and participate in a contest.
F) We use your information such as personal, contact, technical, usage and profile data for marketing activities. Based on the data provided by you, we may form a view of the type of information that maybe of interest to you. If you have requested information from us or subscribed to our services or provided your data for a promotion, we send you marketing communications, as long as you have not opted out of receiving such communication from us. If at any point you wish to stop receiving such communication from us, you can click on the “Unsubscribe” link in the communications.
G) We may get in touch with you by email, post, phone or by texting in order to your query or handle your booking request; to help you complete your booking request if you have not already done so; invite you to review the property booked or give feedback on our services; send information we feel might be useful to you; other administrative messages or security alerts.
H) We use your personal data for analytical purposes to constantly improve our website, better our services, marketing and customer relationships to give you great browsing and booking experience.
I) To provide relevant content and advertisements on the website and measure or understand the effectiveness of the advertising we serve to you.
J) To make suggestions and recommendations to you about goods or services that may be of interest to you.
K) In order to administer and protect our website and for internal operations including troubleshooting, data analysis, testing, system analysis, data maintenance, support, reporting and hosting of data.
L) We may use the information provided by you to handle and resolve any legal disputes, for regulatory investigations and compliance with lawful requests from law enforcement agencies.
To process your personal data as outlined above, we rely on the below legal bases:
For purposes A to E, we rely on the legal basis that the processing of personal data is necessary for the performance of contract with you to finalize and administer your booking. If the personal data is not provided, it is not possible to complete the booking request or to provide customer service. For the purposes outlined in C to K, we rely on the legal basis that processing of personal data is necessary for our legitimate commercial business interest to provide and improve our services, better user experience, to provide network security and to prevent fraud. For purposes K and L, we rely on the legal basis that processing of personal information is necessary to comply with legal obligation.
We use your personal data only for the purpose for which we collect it. If you wish to object to the data processing under purposes outlined in C to J and would like to opt out, please contact us at [email protected].
4. When Do We Share Your Data?
We do not share your personal data with any third party except as set out below and to the extent required by any applicable law or judicial body:
a) We may disclose your personal data to our employees and those people that work on our behalf where we deem it necessary for providing services to you.
b) We may share your personal data with the accommodation provider who will be providing you with the room so that they can get in touch with you to help you with your booking or resolve any queries.
c) We may share your personal data with third parties acting as our service providers based across the world who provide IT services, infrastructure, data processing and system administrative services.
d) We may provide general information about our users, their search patterns, traffic volumes and other related matters with third parties, but these details will not include information that personally identifies you.
e) We may disclose your personal data to police, legal advisers or the regulatory bodies in connection with any alleged criminal offense or suspected breach of any terms and conditions required by law.
f) We may share your personal data with revenue and taxation regulators and government authorities in the countries we operate, in addition to professional advisers including lawyers, auditors, insurers or bankers based across the world who provide us legal, accounting, insurance, banking or consultancy services.
g) We may also disclose your personal data to any third parties to whom we may sell, transfer or buy any business or our assets.
5. What are Our Security and Retention Procedures to Safeguard Your Personal Data?
The data that we may collect from you may need to be transferred to, and stored at a destination outside of the European Economic Area (EEA). Your data may be processed by staff operating outside of EEA, who work for us or one of our suppliers and may be engaged on completing your booking request, processing your payment or provide you any customer support. By submitting your personal data, you agree to transfer to this transfer, storing or processing.
We take physical, electronic and procedural security measures to safeguard your data and store all information provided by you on secure servers to avoid any unauthorized access and disclosure. Where you have been given a password that enables you to access parts of our website, you are responsible for keeping this password confidential and not share it with anyone.
We use reasonable means to secure your personal data when transmitting it to third party in order to complete a service request made by you. However, we cannot guarantee the security of data intercepted, altered or misused while transmitting over the internet. Once we have received your information, we will use strict measures to try to prevent any unauthorized access.
6. How Can You Control the Personal Data Given to Us?
We want you to be in control of how your personal data is used by us. You have the following rights:
a) Request access to the personal data we hold about you and ensure that it is lawfully processed.
b) Request changes to any existing personal data we hold about you
c) Request removal of your personal data
d) Object to processing of your personal data
e) Restrict us from processing your personal data
f) Request transfer of your personal data to you or a third party
g) Withdraw consent at any time from the use of your personal data
If you wish to exercise any of your rights, please write to us at [email protected]