Orme House, Newcastle Under Lyme

Deposit Fees: 

Deposits vary by property ranging from £50-£250 and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.

Rent Payments:
If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.
If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.
Please note you must have paid the rent due by the time you arrive to check in.
Pay in 10 instalments with an additional one-time admin fee (UK based guarantor required)

Mode of Payment:
Pay using a debit card or a credit card online, over the phone or at the reception
Pay via direct debit or bank transfer

FIRST YEAR STUDENT WAITING FOR EXAM RESULTS
If you’re still waiting for your exam results and you’re not sure whether your place at
university is confirmed, don’t worry, you can still apply. 
If you are a prospective first year Undergraduate or Postgraduate student and your
offer of a place at your preferred University or Higher Education Institute is
withdrawn by the University or Higher Education Institute because you do not
achieve the required entry grades, you may be eligible to be released from this
agreement. 
You must provide written evidence from the University that you do not have a place
within 3 days of your results being published (and no later than 28th August,
whichever date is sooner) and we will release you from the contract without penalty
and refund the deposit paid. 
You may also be eligible to be released from this agreement if you are a prospective
first year Undergraduate student and you choose to go to a different University
because you have exceeded your expected grades. 
To apply to be released from this agreement in the circumstances referred to above,
you will need to supply us with a copy of: 
 A written or email confirmation that you wish to cancel your reservation,
stating full name and full details of the property booked;
 A written rejection letter from your chosen university/college or UCAS, a
screen shot of your UCAS status which confirms that the required results
were not achieved, or a copy of the proof of acceptance of your new
university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days from the date
your results are published. On receipt of the required documentation it will be
verified and, provided we are satisfied, we will cancel your agreement and
refund your deposit in full.

FIRST YEAR POST GRADUATE STUDENT WAITING FOR EXAM RESULTS
If you’re still waiting for your exam results and you’re not sure whether your place at
university is confirmed, don’t worry, you can still apply. 
If you are a prospective first year Postgraduate student and your offer of a place at
your preferred University or Higher Education Institute is withdrawn by the
University or Higher Education Institute because you do not achieve the required
entry grades, you may be eligible to be released from this agreement. 

INTERNATIONAL STUDENT WAITING FOR VISA
If you’re still waiting for your VISA to study in the UK and you’re not sure whether
your place is confirmed, don’t worry, you can still apply. 
If you are a prospective international student who has applied to a University
or Higher Education Institute and booked a room, you will be allowed to be released

from your Tenancy Agreement if you do not receive the entry Visa required for your
study in the UK and evidence is provided.
You must provide written evidence of your refusal of entry to the UK to study within
7 days of your notification of refusal. For more information, please speak with our
team.

CANCELATION POLICY (UK PROPERTY)
You can cancel your tenancy agreement for up to 14 days after the date of your
booking (the Initial Cancellation Period). For bookings made from 1st August to 30th
September ahead of the academic year the booking is for, the Initial Cancellation
Period reduces to 7 days. We will refund the full security deposit. 
Please note, £20 will be deducted from the refunded amount to cover any
international bank charges for deposit refunds made to non-UK banks. 
If you cancel your booking after the Initial Cancellation Period, you remain liable for
the weekly rent (for each and every week or part week) until you are able to find
another tenant that is acceptable and we are able to re-let the room. The
replacement tenant must be over the age of 18 and have the necessary student
status (it is your responsibility to find another tenant and provide them with the
correction information). If you find a suitable replacement tenant and the room is re-
let we will refund your deposit, less any appropriate charges, as well as a deduction
of £50 for the variation of the contract.

Q. How do I book?

To book you can click the ‘Book Now’ buttons on our website and register with us to book the accommodation you want online.

Q. Can I view the property before booking?

Of course. Viewings of rooms can be taken throughout the year with at least 24 hours’ notice needed to be given. We can also arrange Skype Viewings for you. Please inform us and we shall be more than happy to arrange a viewing for you.

Q. Can I choose a certain room?

Yes. The sooner that you book your accommodation the more likely you are of getting a certain room. Dependent on availability.

Q. How and when are rooms allocated?

Rooms are allocated on preference. Please enter preferences when booking through the website and followed up booking form.

Q. Can I move in early?

Yes, dependent on availability. Please speak to the booking team.

Q. What documents do I need to bring to the property when I move in?

Please bring an official form of ID with you e.g. passport or provisional/driving license. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Q. Where do I get my keys?

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Q. Can you store my luggage if I get it delivered to site before I arrive?

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Q. I haven’t yet signed my paperwork, can I still move in?

We will need your signed tenancy agreement and payment information before you move in. 

Q. What time can I move in from?

You can move in any time from the start date of your tenancy onwards. We can accommodate your needs. 

Q. Do I need a TV licence?

TV licences are given for the communal kitchen areas but if you are bringing your own TV for your study room a licence is required. 

Q. How do I log repairs?

Any maintenance issues are to be reported to reception a member of our team will log this and the issue will be resolved as soon as possible.

Q. What is the policy on guest staying in my room?

You may have occasional overnight guests but not to have overnight visitors longer than two consecutive nights. Ensure that any visitors sign in at the reception on arrival and on departing the building.

Q. Will my cluster be cleaned?

Your rooms and cluster kitchens are cleaned for when you arrive. Once you have moved in you will be responsible for the cleaning of your room. 

Q. What security is available?

24 hour CCTV is available across all our sites. The building is also monitored 24 hours a day by staff, Student Ambassadors or Security. Secure key access throughout the buildings.

Q. Can I smoke anywhere on site?

Smoking is not permitted anywhere inside of the building but facilities are provided on the exterior.

Q. How can I pay if I’m an overseas student?

Pay to Study offers a fast and secure way to send payments globally at no cost to the payer or the payee by using a simple 3 step process. 

Q. How can I pay for my rent?

Payments of direct debit can be set up upon signing of your Tenancy Agreement or rent payment can be paid in one full instalment on or before arrival. We currently accept Bank transfers and cheque details of which will be given in your accommodation pack.

Q. Can I leave early and get the remainder of my rent back?

You will be liable for the full rent specified in your tenancy agreement unless a replacement tenant is found.

Q. How do I go about collecting my post?

The reception will inform you when post and parcel have been delivered to reception otherwise will be posted into your flat post box.

Q. What kitchen facilities are supplied?

Fully fitted kitchens with dishwashers, microwaves, electric hob, oven and breakfast bar with stools. Toasters, kettles and non-fitted electrical appliances are not provided.

Q. Is there a bike store available?

Bike stores or bike racks are available onsite.

Q. What is included in the room?

Within every room there is a large bed with under bed storage, mini fridges, en-suite power shower, safe, wardrobe, drawers, desk and study chair are supplied.

Q. Where do I take my rubbish and recycling?

Within all sites, there are designated bin stores with large bins for general and smaller bins dedicated to recycling.

Q. Do I need to move out over the Christmas and Easter holidays?

No- your room is yours for the duration of your tenancy. Please inform a member of staff if you are away from the accommodation for more than 3 consecutive nights for health and safety reason.

Q. Can I stay in my room over the summer holidays?

Yes, speak to a member of management for special offers that might be available.