Fontenoy Apartments, Liverpool

Updates to Policy

Please note that if a university lease or nomination agreement is in place, then the cancellation policy of the relevant university will take precedence over this policy, and the clauses within the agreement apply. 

Regular Policy

You can cancel your tenancy agreement for up to 14 days after the date of your booking (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit.

Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.

If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to Homes for Students and we are able to re-let the room. The replacement tenant must be over the age of 18 and have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let we will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract.

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.

If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.

You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and we will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

• a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;

• a written rejection letter from your chosen university/college or UCAS, a screenshot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment

Contact a Unilodgers specialist for more information.

Q. What’s included in the ‘inclusive rate?

All utilities – electric, gas, and water – are included in the rent on a ‘fair usage allowance’ with hot water available 24-hours per day. Heaters are controlled individually by the tenants in their rooms. High-speed internet and Wi-Fi throughout the building, including bedrooms and ethernet cable connection in bedrooms.
Contents insurance is provided through Endsleigh insurance. Upgrades are available and details will be given out with the welcome pack.

Q. Do I have to pay for a TV licence?

A flat-screen, 32 inch TV with 40 channels is provided in most of the apartment and studio. For all apartments and studios, the TV will be situated in the lounge area – you and your flatmates will be responsible for getting a TV licence. If you are in a studio, you will also be responsible for getting a TV licence. If you’ve brought your own TV, you’ll be pleased to hear that there’s a TV aerial point in your bedroom.

Q. Will I have internet in my room?

Broadband and Wi-Fi is available throughout the building, 24-hours a day.

Q. How do I access the internet?

Wi-Fi is available throughout the accommodation. Wired connections are available via an Ethernet cable, and connected to the wall socket in your room – simply open your web browser and follow the instructions. Upgrade options are also available. Internet is provided by third party companies and they have a 24-hour support line should you need it; details will be given out with the welcome pack.

Q. Are kitchen essentials, bedding and towels included in my room?

As a Collegiate resident you will need to provide your own bedding, kitchen equipment, towels etc. But you can choose one of our collections that cater for your exact requirement, from The Kitchen Collection which contains all the kitchen essentials through to The Luxury Collection which was curated for the ultimate in superior living.

Q. What do I have to pay and when?

Students will need to provide evidence of a UK based guarantor such as a family member or friend if they would like to pay in 3 instalments – the first one of which must be paid at least 10 days in advance of the start of their tenancy.
If students are unable to provide a UK based guarantor, payment will need to be paid a year in advance, in full, at least 10 days prior to tenancy start dates.

Q. What kind of students will be living here?
A wide range of students will live here, including post-graduate students and international students.

Q. Will my room be cleaned?

Room cleaning is generally not included in your rent (although some of our residences offer room cleaning as part of the rental package), so you will be responsible for cleaning your room. If you’re not a fan of doing the cleaning yourself, we offer a range of room cleaning services. You can choose from weekly, monthly, ad hoc and end-of-tenancy cleans.

Q. Are the fitness suites and other social spaces free to use?

Many of their student accommodation properties have their own on-site fitness suites, as well as a whole host of additional social spaces. Access to these areas is free for residents whenever you like.

Q. When can I move in?

Your accommodation will have a dedicated Move-In weekend which coincides with the start of your tenancy. Details of this will be communicated closer to the time.

Don’t worry if you are not able to move in on the dedicated Move-In weekend, you can still pick up your keys during office hours outside of this. Please just contact the helpful on-site accommodation team to let them know when to expect you and to ensure moving in is a hassle-free experience for you.

Q. What do I have to bring?

As a Collegiate resident you will need to provide your own bedding, kitchen equipment, towels etc.

If you have specific questions about what to bring, such as sizes for bedding, or whether to bring induction or standard pots and pans, please contact your on-site accommodation team.