Q. Why should I live at The Printworks?
A. We want you to have the best student experience possible. That means going beyond just providing somewhere comfy and practical to live, to ensure you feel safe and happy. And The Printworks have staff on-hand 24/7 to ensure that’s the case.
Q. Do I have to be a student to live with The Printworks?
A. To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you’re unsure, your university or college should be able to let you know.
Q. Do I need to take out contents insurance?
A. No, you do not. Contents insurance is automatically included with your rent. When you arrive we’ll provide you with details of the policy and, if you need anything extra adding to the cover, you can contact the provider to make an upgrade.
Q. Can I connect to the internet?
A. Absolutely. A superfast internet connection is available in every bedroom.
Q. Do I need to move out during the holidays?
A. Your contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.
Q. Do you have staff at your property?
A. The Printworks home has a team of trained staff on site to respond to meet your needs. Their job is to make your experience as enjoyable as possible. On-site management offices are open Monday to Friday and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day.
Many of our properties also have a highly skilled team of caretakers who are available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure there’s a 24/7 presence. Please check at your chosen location to confirm details.
While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.
Q. What happens if I have a maintenance problem?
A. Every home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.
Q. What does a fully-furnished kitchen mean?
A. Flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils.
Q. Do I pay a deposit?
A. No, you don’t. Any payment you make upon booking is part of your rental payment.
Q. What does being a guarantor mean?
A. All students who wish to take up our rent instalment plan are required to provide a UK guarantor (excludes the Isle of Man and the Channel Islands).
By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.