Nido Castle Hill

You get 14-days cool off period (Free cancellation period) from the time you book your room to cancel your booking. If you cancel within the 14-days period, you will get a full refund of your deposit.

If you are outside the 14-days cool off period, you may cancel, but are required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent.

If you are making a late application and your Check-in Date occurs before the 14-day period expires, your rights end on your check-in date

The Landlord may cancel, if you do not provide the required documents before the check-in, or pay the rent. Deposit will not be refunded and you will still be liable to pay any rent due.

WHO CAN LIVE AT NIDO?
We accommodate all students that are 16 years of age or over, from any university and any country in the world. Please note that you should be:

• a student who is taking a full-time course at University
• a student on an organised study-abroad programme
• a student enrolled full-time in a language school
• or a student conducting a work placement course as part of a degree-granting programme
• you must be 18 or over at the time of check-in.

*You are able to book from the age of 16 at time of check-in however you will need to supply us with an indemnity form and comply with our under 18 year old policy.

WHAT IS THE CONTRACT LENGTH?
We offer 43 and 51-week contracts. Please enquire for short term stays.

WHAT DOCUMENTS DO I NEED TO CHECK IN?
You will need to show proof of studies from your university by way of your acceptance letter. We would also need you to send us a digital passport photo for your key card ID and a photocopy of your passport (and Visa if required) for identification. We need to receive all these documents prior to check-in and you can send them to us electronically as well. Please note that we will also need your signed contract with us prior to check-in.

WHAT DO I NEED TO PAY BEFORE I ARRIVE?
You only need to pay a £300 refundable deposit to secure the room with us. The remaining fees for your stay are then divided into two instalments, the first of which is payable prior to arrival.

WILL I HAVE INTERNET IN MY ROOM?
Of course! Nido offers 100MB WIFI throughout the residence. Our new broadband even allows you to upgrade up to 200MB/s. You can bring an Ethernet cable to connect to the internet in your room as well.

WHAT ARE THE GUEST POLICIES?
We offer residents unlimited day and night guests. For your own safety and security, we have a few guest policies in place. You can have unlimited guests visiting during the day between 8am and midnight. For overnight stays, one guest can stay for a maximum of 8 consecutive nights throughout the month. All guests must be 18 years of age or over. You will have to sign in your guests and they must bring a photo ID to gain entry in the building.

WILL MY ROOM BE CLEANED?
If you wish you can clean your room yourself. But if you’re not a fan of cleaning, we can offer you a range of room cleaning packages starting from £20 by a member of our housekeeping staff. You can choose from Standard, Premium and Check Out cleans. Please check with a member of staff at reception when you check-in.

If you’re in an Ensuite Apartment, we provide weekly kitchen cleans free of charge however additional cleaning is available as per the above pricing and packages.

WHAT IS NOT INCLUDED?
Almost everything is included in the rate, there are just a few bits and bobs in addition. You can use the fitness centre for free, 24-hours-a-day. All you need to do is to sign a disclaimer to learn how to safely use the equipment. Fitness classes are frequently organised but you will need to pay the instructor a small fee for the class. We have set of vending machines with loads of snacks and drinks but these are at your own cost. You can pay for your laundry on a pay-per-use basis and you can book room cleans at reception for a set fee. We also have a dry cleaning service onsite who offer laundry and dry cleaning services at great student prices.?

WILL I HAVE A TV IN MY ROOM?
TVs are not provided in the rooms however you are welcome to bring in your own. You’ll be able to connect the TV to a centralised cable system however you will need to purchase a TV license during your stay.?

WILL I HAVE A PHONE IN MY ROOM?
If you wish, you can set up a phone in-room to make and receive external calls for £10 per month plus the cost of VOIP calls. You can set up a phone in your room through our internet service provider. All you need to do is purchase a VOIP phone through them and pay for your calls. Or you can simply choose to use an internet-based service like Skype and set up an account with them.

DO YOU HAVE LAUNDRY FACILITIES AND HOW MUCH DOES IT COST?
We have a laundry room onsite with several washers, dryers and ironing boards which you can use 24/7. You can find the laundry room just off the main communal space on the ground floor.

Fees are: £2.80 per wash and £1.80 per use of the dryer.?

CAN I CHANGE MY ROOM AFTER I MOVE IN IF I DON'T LIKE IT?
Yes you can, but we can only offer this if there is still space available and you have a valid reason. Please bear in mind that different rooms are offered at different prices and it may be that you have to pay a different rate to occupy a different room. The rates are based on a number of things, e.g. size of the room, location in the building and availability.

LOCKED OUT OF MY ROOM?
You will receive 2 keys (room and post-box) and 1 access FOB as a resident. You will need to pay £30 for a new room key to cover the costs, £15 for a new post-box key and £10 for a new access FOB.

ARE THERE MONTHLY EVENTS OR ACTIVITIES PLANNED FOR RESIDENTS?
We organise a full monthly calendar of social parties, career events and learning workshops for all residents.

IS THERE EXTRA STORAGE SPACE ONSITE?
Yes, we have storage cells on site. The cost for this is £30 a month.

CAN I SHARE A ROOM WITH MY FRIEND WHO IS ALSO A FULL TIME STUDENT?
Yes, two full time students who are friends can share a studio on a dual occupancy basis by paying 15% extra per week and splitting the rent.