Urbanest Cleveland Street

Updates to Policy

Property understand, the importance of flexible and stress-free bookings during the COVID-19 pandemic for students wanting to live at Urbanest in Semester 2, 2020.

That is why they are providing more flexibility to give you so much more peace of mind, when you reserve rooms at the respective property.

Now with the uStress Less framework^, students will have even more flexibility.

• If current Australian Government travel restrictions are extended beyond the commencement date of your contract, the commencement date will be adjusted to be in line with the Government travel restrictions being lifted. 

• As a bonus, if you have a confirmed booking for Semester 2, 2020 and you are unable to arrive before 1 November 2020, Urbanest will defer your booking to Semester 1, 2021 at your Semester 2, 2020 rates**.

• All commencement dates will be adjusted to 14 days after the travel restrictions are lifted in Australia.

• Students that have a confirmed booking have an option to cancel their booking at any stage before the travel restrictions being lifted in Australia without incurring a penalty.

• Upon the travel restrictions being lifted in Australia affected students will have a further 5 days to cancel their booking without incurring a penalty.

• Students must inform the property if the travel restrictions are not lifted in their country at the time when they have been lifted in Australia.

Regular Policy

Cancellation of booking prior to lease commencing:

Student can cancel an agreement without penalty if a written notice has been provided at least 30 calendar days prior to the agreement start date.

If cancellation is requested less than 30 days before the agreement start date, the student will be responsible for rent until a replacement tenant has been found. Bond may be retained partially or in full to cover rent payments until the tenancy has been taken over.

Cancellation of a booking due to no visa 

• A Student  can cancel an agreement without penalty if they do not receive a visa to study in Australia prior to their lease commencing.

• A Student can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first 14 days of their lease agreement. After this time, urbanest reserves the right to recover reasonable costs for agreement cancellation and early termination from advanced rent or bond payments (including but not limited to cleaning, advertising, administration costs and loss of rent) until the room is re-let.

• To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from the Department of Immigration and Border Protection (DIBP) that you have been refused a visa. A copy of the refusal notice issued by the DIBP should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund isnot determined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

• A Student can defer their lease with urbanest due to late receipt of their visa which results in them needing to postpone the commencement date of their university course. urbanest will transfer the students lease commencement date and all booking conditions and costs will remainas per the original agreement.

Cancellation of a booking due to No University Placement

• A Student can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia prior to their lease commencing.

• If applicable, a student can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia for the semester corresponding to the dates of their urbanest leasing agreement after the date of the lease commencing.

• To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from your relevant institution that you have not been accepted into that university. Supporting documentation from the education institution should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund is notdetermined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

Q. Who is eligible to book?

Students aged 18 and over and enrolled in an Australian educational facility are eligible to live in urbanest building.

Q. How long is my rooming agreement?

Tenancy is available for both 52 and 26 weeks.

Q. What does the rooming agreement include?

Rent and bond amounts, payment details, internet allowance, content insurance.

Q. What is a Bond?

The rental bond is money that you pay at the beginning of a tenancy. Students are requested to pay a Rental Bond equal to 4 weeks' standard rent. The Rental Bond is in addition to your rent in advance payment.

Q. Are there rooms available for differently-abled students?

Yes, rooms are accessible for wheelchair users and have lifts connecting all floors.

Q.What type of activities are included in the social calendar?

The uLife social calendar is packed with activities and events every month, from Yoga, Beach Volley Ball, Pizza, and BBQ nights.

Q. Are we able to have friends over for parties at Urbanest Cleveland Street?

Urbanest Cleveland Street is a very social property. Out of respect for the neighbours, They do ask that the events and noise in apartments and common areas finish no later than 10 pm.