Q. Are pets allowed?
The Hills on Grand accepts a maximum of two pets per apartment and requests that all roommates agree with you having a pet. Some restrictions apply, please contact our leasing office for details.
Q. What is the redecoration fee? Why do I pay for this?
The redecoration fee is intended to cover the costs associated with returning your apartment to "like new" condition after you move out. Although, you will be responsible for the general cleaning of your apartment and any damages before vacating.
Q. How does roommate matching work?
We will try our best to help you with a roommate(s) that meets your needs. In order for us to find the most suitable roommate(s) available in our network, we ask that you fill a roommate matching form. Once complete, a leasing specialist will review your answers and place you with the most suitable roommates based on your selected profile. Our social media is another excellent way to meet possible roommates!
Q. What is an individual lease?
An individual lease means you are only responsible for your space, not the full apartment as a typical joint lease would be structured. Common areas are shared responsibility among all roommates (ie, living room, kitchen, etc.).
Our term lease structure is a lease that begins on a specified date and ends on a specified date, for one fee. This fee is conveniently administered in 12 installments (similar to a monthly rent payment).
Q. How do I qualify for a lease at the Hills on Grand?
In order to finalize your lease documents, you must qualify to reside with us. There are four ways to qualify:
Parental Sponsor Guaranty
I-20 with qualifications
Financial Aid with qualifications
Income with qualifications
Q. Can I bring my own furniture?
At The Hills on Grand, we provide fully furnished apartments including bedroom and common area furniture. You are welcome to bring whatever furniture you wish with you, we just won’t be able to store any furniture we provide.
Q. What is something needs to be fixed in my apartment?
We have a professional on-site maintenance team that would love to help! Non-emergency requests for maintenance can be submitted via our website at any time and will be handled by the maintenance team as soon as possible. Our average turnaround time for maintenance requests is within 24-hours during the work week. Any time you have an emergency, please call the office directly. After hours you will be prompted with automated instructions on how to leave a message. Your message will be responded to by our on-call maintenance team member.
Q. Will I be charged for maintenance repairs?
You will not be charged for standard maintenance repairs. Charges would only be issued for repairs due to negligence.
Q. Can I install a satellite dish?
Typically the requirements and specifications to install a Satellite Dish conflict with our regulations on modifying or attaching objects to our structure.
Q. Is on-site parking available?
Yes, there will be plenty of parking for our residents on-site. Residents will be provided with parking stickers/ passes to show they are a current resident. We will also have designated areas for guest parking.
Q. How do I pay my rent and when its due?
Rent is due the first of every month. We offer the convenience of Online payment services through your resident portal. Through the portal, you can pay by Check, Credit Card or Debit Card (some fees may apply). Unfortunately, we are unable to accept Cash.
Q. What all are included in my rent?
Water, Sewer, Trash, Cable, Internet, and Parking. You are only responsible for your electricity.
Q. How far is WSU from the property?
We are conveniently located within 5-8 minutes of the campus area. If you are concerned about having a car or parking on campus -no worries here! We will be providing private shuttles to campus from the property to make life even easier.
Q. Can I smoke in my apartment or around the property?
Smoking is not allowed in any community areas, such as the pool, fitness centre, clubhouse, or any other amenity area that is enjoyed by the community as a whole.