Heantun Point, Wolverhampton

You may cancel the booking you have made for the above named Building by giving us written notice of
your intention to cancel on the following basis:

Prior to entering into a Tenancy Agreement:

(a) If your notice of cancellation is received by us in writing prior to the tenancy agreement being
confirmed, and within 7 days of submitting an application, we will make no charge and your
Advance Rent payment will be refunded in full.

After entering into a Tenancy Agreement, but before the tenancy start date:

(b) If your notice of cancellation is received by us in writing within 72 hours of the Confirmation of
Booking email being sent, and the period of the tenancy has not commenced, we will make no
charge and the Advance Rent payment will be refunded in full; or
(c) If your notice of cancellation is received by us in writing after more than 72 hours of the
Confirmation of Booking email being sent, and the period of the tenancy has not commenced, we
will not accept a cancellation/surrender of your tenancy agreement for the Room until a
replacement tenant is found for the Room.

On or after the tenancy start date:

(d) If your notice of cancellation is received on or after the tenancy start date, we will not accept a
cancellation/surrender of your tenancy agreement for the Room until a suitable replacement
tenant is found for the Room.

Q. Can I pay with foreign currency or travellers cheques?
Heantun Point cannot accept foreign currency or travellers cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.

Q. Can I live with my friends?
When making your booking you can request to share with friends. We will not hold rooms for your friends, so it is up to you to make sure your friends apply at the same time as you so that we can try to place you in a flat together. Please be aware that we cannot guarantee allocations or preferences.

Q. Can my visitors park on site?
There is limited onsite parking – please contact reception for further details.

Q. Can visitors just walk in?
Our accommodation has secure electronic fob access at the main entrances to ensure that only residents have access to the site. Visitors will need to contact reception or yourself to gain access. All visitors should be signed in at reception, this is for reasons of safety, security and to ensure that in the event of an emergency, the team know who is on site. Visitors must be accompanied by residents at all times whilst on site and residents should be reminded that they are responsible for their visitors actions throughout the duration of their stay.