True Swansea, Swansea

Updates to Policy

Students are advised to not travel back home in the event of restrictions being imposed on a local area. If you have tested positive for Covid-19, the Government advice is to self-isolate in your accommodation at university, rather than return home, so as to minimize the risk to others. Therefore, it will not be possible to release a tenant from their contract.

Regular Policy

If you cancel within 14 days, you are entitled to a full advanced rent payment refund. 

Once you have booked and the 14 days has elapsed you are bound into a legal license agreement which requires you to pay the rent for the full license period. If you wish to cancel your booking once the 14 days, you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof that you fit any of the following criteria: 

• You fail to get the results to attend the City and University you selected 
• Your VISA is declined 
• You choose to move to another university city where we are yet to have true student accommodation 

In some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.  

For tenants booking at true Swansea, we will allow an extended cancellation period until our show flat is ready to view during January 2021. Cancellations must be made by 31st January 2021.

Q. What happens in case of maintenance problems?
True has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

Q. Are pets allowed?
Unfortunately not however they do have dog therapy workshops for those who miss their pets!

Q. Do I need to move out during Holidays?
Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

Q. How do I get to know people at True Newcastle? ?
Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what we get up to.