iQ Daisy Bank Accommodation

IQ Current Cancellation Policy

For cancellations for the 2020/21 academic year due to COVID-19, students are protected under iQ's current cancellation policy which covers extenuating circumstances – including being unable to travel and illness. In these circumstances, students who have booked for the 2020/21 academic year, or may wish to book, are eligible to cancel their booking at any time, and iQ will fully refund any fees paid. Any cancellation application would go through our usual channels and the policy and process is here.

Period before you enter into the Tenancy Agreement - Failure to complete your application and enter into the Tenancy Agreement by the DeadlineThe property reserves the right to not return the Booking Fee and cancel your booking on notice if:

• you notify us after the Deadline that you have decided not to enter into the Tenancy Agreement;

• we take all reasonable steps to enter into the Tenancy Agreement before the Deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;

• you provide us with relevant false or misleading information; and/or

• we are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014 (persons disqualified by immigration status). From the date of cancellation, you will not be liable for the contractual obligations laid out in the Tenancy Agreement, irrespective of whether you have signed it.

Cancellation by You

If you have entered into the Tenancy Agreement and you wish to cancel your booking, regardless of whether you have collected your keys,  you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you can provide proof that you fit any of the following criteria:

• you notify us of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date(as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date.

• you notify us of your intention to cancel within 7 days of payment of your Booking Fee.

• Your UK Visa application has been denied.

• You have failed to obtain the required qualifications to get into your first University of choice.

• Extenuating circumstances e.g. ill-health, family circumstances.

Where proof is provided in accordance with these terms and conditions and to our reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.

Evidence required where there is a cancellation by you

Notify us of your intention to cancel within 7 days of payment of your Booking Fee.
No further evidence is required beyond notifying us, and your Booking Fee will be returned to you.

Notify us of your intention to cancel prior to 1 August or 28 days before your Tenancy Start Date if your Tenancy Start Date is in any month other than September but more than 7 days after the payment of your Booking Fee

No further evidence is required beyond notifying us, but your Booking Fee will be retained as a cancellation fee.

Failure to get into your first university of choice

Should you fail to gain the required qualifications and are not accepted into the University you stated as your first choice, you may cancel your Tenancy Agreement and we will refund your Booking Fee and any rent payments made so long as you provide the following information within the timescales mentioned below: 

• Written confirmation from you that you wish to cancel your reservation due to having failed to obtain the required grades for your first choice University; and

• Supporting evidence from the University or UCAS.

This information must be provided to us within 72 hours of your exam results being published to be eligible for a Booking Fee refund. In these circumstances, your Booking Fee and rent payments will be returned in full within four weeks. If you fail to provide the information within 72 hours of your exam results being published, your Booking Fee will be retained as a cancellation fee.

Cancellation by you – if booking before 31 March 2021

Book before 31st March 2021 for the 2021/22 academic year and you can cancel your booking before 31st March 2021 and we will refund your booking fee (the “Offer”).

‘Booking’ means a completed booking for the 2021/22 academic year by which you have signed a tenancy agreement with iQ and paid a booking fee.

Terms of offer
1.    To be eligible for this Offer, you must
•    be a New Customer
•    have completed a Booking before 31st March 2021; and
•    make a booking cancellation request by 31st March 2021. After this date, iQ’s standard cancellation policy terms apply.

2.    To make a booking cancellation request, you must use our online iQ Customer Cancellation form via the ‘Cancellation module’ within the iQ portal or iQ resident app by 31st March 2021. Cancellation requests cannot be accepted by any other means of notification.

3.    You will not be eligible for this Offer if you have booked your accommodation through an HEI (including via a referral) or have not entered into a tenancy agreement directly with iQ (for the avoidance of doubt this includes any circumstances where an HEI or any other third party has acted as an agent of iQ). 

4.    By exercising this Offer, you are waiving your right to any iQ cashback incentives relating to the 2021/22 academic year.

Q. Can I bring pets?

No, pets are not allowed at iQ so please do not bring any animals of any sort. 

Q. Can I choose where my room is in the building?

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

Q. Do you provide bedding?

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival.

Q. Is food and drink available on site?

Our sites don’t have restaurants or cafeterias, but most sites provide vending machines where you can buy chocolate, crisps, drinks, ice cream and other snacks.