Bridgewater Heights

Rent Payments:
UK students
UK students can pay in 1, 4 or 8 instalments 
Pay in Full
Pay in 4 instalments
Pay in 8 instalments, with a one-time admin fee of £99 

International students
International students can pay in 1 or 2 
Pay in Full
Pay in 2 instalments (First in August and next in January).

Mode of Payment:

Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer
Cheques or Cash payments are not accepted

Updates to the policy -

·  No Visa No Pay: if a student’s visa application is rejected or if the UK university application is rejected, the student needs to send the rejection letter to Unite, within 7 days of receiving it, and before the tenancy start date. The letter must include a date and the student’s name. On production of this the student will be released from their tenancy. The T&Cs for these policies can be found on Unite Students website.

· Visa processing delay: If a student cannot get a visa on time to come to the UK and wishes to cancel their booking with Unite, but is unable to provide a proof that the visa cannot be issued: the student must contact Unite Students, or the agency who helped process the booking. Unite Students will support the students on a case by case basis.

· University / School intake delayed: if the start date of a course has been postponed to a later date, the student can provide evidence showing the new start date, then Unite will delay the tenancy start date to suit the new start date of the course. The student will only be liable for the rent from this new start date.

· Travel Ban: if there is a travel ban either in the student’s country of origin, or in the UK, preventing students from traveling as planned: students affected by the ban can contact Unite Students or the agency who helped with the booking. Unite Students will delay the tenancy start date until the end of the travel ban. The student will only be liable for the rent from this new start date.

· Early leave request: We are also aware that some students may want to leave the UK and return to China / to their home country over the coming weeks.
If a student decides to leave early then just to confirm that our early leave policy will be enforced.
That means they will be liable to pay the remainder of their tenancy unless they can find someone to take it over for the remainder of the term.

Bookings made after 1st Nov:

Get 7-day cool off period to cancel the booking after signing the tenancy agreement. If the booking is canceled within the 7-days period, the security deposit is refunded.

When staying outside, the 7-day cool off period and would like to cancel, it's allowed but it's required to find a replacement tenant. Until a suitable replacement is found, the tenancy agreement is not released and its compulsory to pay the rent. A £50 admin fee is charged to prepare the room already occupied before a replacement tenant moves in.

Bookings made before 1st Nov:

Get 14-day cool off period to cancel the booking after signing the tenancy agreement. If it's cancelled within the 14-days period, the security deposit is refunded.

If you are outside the 14-days cool off period but would like to cancel before the 1st August, you may do so. Your deposit will not be refunded back, but you will not be liable to pay any other fees.

If you are outside the 14-days cool off period and would like to cancel on or after the 1st August, you may do so, but you will be required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. Any deposit or rent paid is refunded when the replacement is found. A £50 admin fee is charged to prepare the room if you have already occupied the room before a replacement tenant moves in.

No Place, No Pay - Prospective first-year undergraduate students:

If you are a prospective first-year undergraduate student and you do not meet the grades of the university you initially applied to, you may be released from the contract and receive a refund of your deposit provided you provide proof of this within 7 days of receiving your results. You may also be eligible to be released from the agreement if you are a prospective first-year undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

Documents that would need to be supplied - A written rejection letter from your chosen university/college or UCAS or a screenshot of your UCAS status which confirms that the required results were not achieved, in Case 1. Copy of the proof of acceptance of your new university by UCAS adjustment in Case 2.

No Place, No Pay - International Students:

If you are a student moving to the United Kingdom from overseas for the first time to undertake study at a UK University and are not already residing in the UK or have not previously attended a UK university. Then in case of rejection from UK University, you can apply for you cancellation until 1st August 2018 and receive a refund of your deposit or advance rent payment. 

After this cut-off date, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. A £50 admin fee is charged to prepare the room if you have already occupied the room before a replacement tenant moves in.

Before the 1st of August, for your cancellation request to be reviewed, you must provide a copy of the rejection letter from the UK University that you have applied for within 7 days of receiving your results.

Documents that would need to be supplied: The rejection letter from University/ Proof of IELTS examination failure / Proof of A level or equivalent examination failure.

Q. Can I have friends/family to stay overnight?
They want you to consider your room as your home and are happy for you to have guests to stay. All they ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

Q.Can I smoke in my room?
All properties are non-smoking throughout so please speak to your property team to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

Q.What happens if I can't make a payment?
Your instalment due dates are outlined in your tenancy agreement and by accepting the terms and conditions of your contract, both customer and guarantor are accepting responsibility for payment on the dates provided. If you are unable to make payment for your rent, please speak to your property team. They will be able to discuss with you your payment options and advise you of any future implications dependant on how late the payment will be.

Q.Can you store my luggage if I get it delivered to site before I arrive?
As they will be preparing the room for your arrival, they will not be able to store any luggage for you before you arrive.

Q.What do I need to bring with me to check in?
You just need to bring a valid form of photo ID to prove who you are. There’s no need to print off your tenancy agreement or booking confirmation. 

Q.Can someone else pick my key up for me?
No. For security reasons, we can only give your room key directly to you.

Q.Can my family or friends stay for a few nights after dropping me off?
You are allowed to have guests to stay, and one or two nights is usually fine. They just ask that you are considerate of your flatmates. For those first few days while you are all arriving and settling in, it may be better for your guest to make other arrangements if possible.

Q. What happens if I leave my room early?

If you leave your course early, you’ll need to find somebody to take over your Tenancy Agreement, as agreed at the time of signing the agreement.

You’re responsible for paying the rent for your room until it’s been legally transferred to a new and acceptable tenant.

Q. When do I get my deposit back?

Providing everything’s alright, you’ll get your deposit back within 28 days of your contract ending. The deposit is refundable providing it is not used towards damages. The deposit is actually protected and insured under something called the Deposit Protection Service, which is a national initiative designed to be completely impartial.

Q. What’s included in my room?

Firstly, the cost of your room includes all your bills for the year.

You’ll get a bed (either a 4ft double or a single), a huge desk (perfect for all that studying) and of course, your very own chair to go along with it.

Q. What do I need to bring?

As an overview, it’s an idea to bring; bedding, towels, shoes, clothes, hangers, toiletries, books and a laptop.

Q. Is there a phone included in my room?

Some rooms have phones for you to use, for those days when your mobile runs out of battery and you just can’t find the charger for the life of you! To make external calls, you’ll need to purchase a phone card from a local store.

Q. How can I watch TV?

All of the rooms come complete with IPTV, which means you can connect up so you’ll never miss your favourite shows. There are also TVs in many of the communal living areas, and you’re more than welcome to check yours before you arrive.

Q. Do I have to move out over the Christmas or Easter holidays?

No, absolutely not. Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That’s sure to save you a lot of hassle!

Q. Can I personalize my room?

Remember, you will need to give your bedroom back at the end of your Tenancy Agreement in good condition for the next resident, so you can’t redecorate as such.

That means, unfortunately, you are not allowed to stick things on the walls with blue/white tac or pins, because we would have to charge you for any lasting damages! 

Q. What if I want to change my room?

This depends on a few things, including availability and the reasons why you want to change. If you’re having any problems at all – big or small – the residence team will be happy to help.

Changing rooms is usually a last resort, but they will do their absolute best to help you settle in. 

Q. What happens if I damage something?

Accidents happen, but anything that is damaged will need to be paid for, and there is a list of costs here. Charges will be added immediately, and you can either pay at the time or the charges will be added to your account and taken at the end of your stay – this may need to come out of your security deposit.

You also have to bear in mind that your guests are your responsibility – so if they damage something, you’re the one who has to pay.