Artisan Heights, Manchester

CANCELLATION POLICY

1. Unless you have already collected the keys to the accommodation, you may cancel your
booking at any time during the 7 days after we send you an e-mail confirming your booking
is complete (the “7 Day Cooling-Off Period”). If you do that, you will not be charged and we
will return your deposit or any Advance Rent Payments you have made.

2. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due
under your Tenancy Agreement unless a replacement Tenant is found for your Room or you
enter into a new Tenancy. If a replacement Tenant is found for your Room before your start
date, we will release you from your Tenancy Agreement on the date seven days after the
new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room
after your start date, we will release you from your Tenancy Agreement from the start date
of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior
to this, you will be charged £50.00 to cover our costs of preparing the Room for the
replacement Tenant.

No Place No Pay – applicable to 1st year students only. 

If you are a prospective first year undergraduate student and your offer of a place at your preferred
University/Higher Education Institution is withdrawn by the University/Higher Education Institution
as a result of you not achieving their required entry grades, you may be eligible to be released from
this agreement. You may also be eligible to be released from this agreement if you are a prospective
first year undergraduate student and you choose to go to a different University because you have
exceeded your expected grades. To apply to be released from this agreement in the circumstances
referred to above, you will need to supply us with a copy of:

1. a written rejection letter from your chosen university/college or UCAS or a screen
shot of your UCAS status which confirms that the required results were not
achieved; or
2. a copy of the proof of acceptance of your new university by UCAS adjustment.
3. These document(s) must be received by us within 7 calendar days from the date your results
are published. On receipt of the required documentation it will be verified and, provided we
are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in
full.

For International Students

Past these 7 days, the student remains liable for the rent for the whole length of the tenancy unless
they want to cancel with one of these 3 conditions:

 No Place No Pay: if the student fails their exams or is rejected by the UK University, the
student needs to send us the university rejection letter, or proof that the exam results don’t
meet the requirements of the university, and we will cancel the booking and refund the
money to the student. The student must send us the proof documents within 7 days of
receiving them. This policy is valid until the 15th September.
 No Visa No Pay: if the student doesn’t get their visa to come and study in the UK, the
student must send us the visa application rejection letter within 7 days of receiving it and we
will cancel the booking and refund the money to the student. This policy is valid until the
15th September.
 No ATAS certificate, No Pay: Some international students coming to the UK to study in very
specific fields need to apply for an ATAS certificate. (Academic Technology Approval
Scheme). If a student’s ATAS certificate application is rejected we will cancel the booking
and refund the money to the student. The student must send us the ATAS certificate application rejection letter within 7 days of receiving it and we will cancel the booking and
refund the money to the student.
This policy is valid until the 15th September. The cancellation requests along with the proof documents must be sent by the student

Replacement tenant found: if the student finds a replacement tenant to take over his room with the
same tenancy length and same weekly rate, we can process the booking for the new student, and
once the offer has been accepted by the new student and his guarantor, and that they have paid the
£250 (if applicable), we will release the original student from their contract.
Passed the 15th September, the No Place No Pay and No Visa No Pay do not apply.
The student remains liable for the rent unless they find a replacement.

Q. Can I move in early?

Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Q. What documents do I need to bring to the property when I move in? 

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Q. What are the reception hours of the property? 

These hours can vary from property to property and as business dictates. Most properties will advertise their opening hours at their reception.

Q. Where can I park to unload?

Parking varies from property to property but there is generally limited drop off parking available.

Q. Can My family/friends stay for a few nights after dropping me off?

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

Q. Where do I get my keys?

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Q. I have been given a time slot but I might miss it?

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

Q. Can I have post delivered to the site even though I am not there yet?

If you are having anything delivered before you arrive just to make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

Q. Can you store my luggage if I get it delivered to the site before I arrive?

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Q. How can I get directions to the property?

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

Q. How can I get from the train station/airport to the property?

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

Q. I haven't yet signed my paperwork, can I still move in?

We will need your signed tenancy agreement and payment information before you move in.

Q. What time can I move in from? 

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Q. Can I have friends/family to stay overnight?

We want you to consider your Unite Students room as your home and are happy for you to have guests to stay. All we ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.