Q. Why should I live at King’s Cross?
A. We want you to have the best student experience possible. That means going beyond just providing somewhere comfy and practical to live, to ensuring you feel safe and happy. And we have staff on-hand 24/7 to ensure that’s the case. It’s why we’ve been awarded with an International Accommodation Quality Mark and have been voted Best Value for Money 2016 in the National Student Housing Survey, the question should really be, why should I not stay at King’s Cross?
Q. Do I have to be a student to live with King’s Cross?
A. To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you’re unsure, your university or college should be able to let you know.
Q. Do I need to take out contents insurance?
A. No, you do not. Contents insurance is automatically included with your rent. When you arrive we’ll provide you with details of the policy.
Q. Can I connect to the internet?
A. Absolutely. A superfast internet connection is available in every King’s Cross bedroom.
Q. Do I need to move out during the holidays?
A. Your King’s Cross contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.
Q. Do you have staff at your property?
A. King’s Cross home has a team of trained staff on site to respond to meet your needs. Their job is to make your King’s Cross experience as enjoyable as possible. On-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is their to greet you every day.
Many of our properties also have a highly skilled team of caretakers who are available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure there’s a 24/7 presence. While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained to offer advice that helps residents to overcome a range of issues. For your peace of mind, all our people are criminal record background checked.
Q. When is the management office open?A. The management office is open Monday to Friday, each week. The opening hours are 9am-6pm Monday-Thursday and 9am-5pm on a Friday.
Q. How safe is King’s Cross property?
A. King’s Cross takes safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available. Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.
Q. What happens if I have a maintenance problem?
A. Every King’s Cross home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.
Q. What does fully-furnished kitchen mean?
A. Flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils.
Q. Do I pay a deposit?
A. No you don’t. Any payment you make upon booking is part of your rental payment.
Q. What are the Terms and Conditions of staying with King’s Cross?
A. All rooms that are let directly to students are done so using an assured short-hold tenancy agreement (or Short Assured Tenancy Agreement in Scotland). These agreements outline what is expected of the resident and, in turn, King’s Cross’s obligations as a landlord.
The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term and should the resident wish to move out of the accommodation before the end date, they will remain liable for the full rent until the end of the contracted period and are responsible for the condition of the property regardless of whether they are staying in the hall or not.
For locations where you book through a university accommodation office rather than directly with King’s Cross, you may be provided with a different type of agreement.
Q. What does being a guarantor mean?
A. All students who wish to take up our rent installment plan are required to provide a UK guarantor (excludes the Isle of Man and Channel Islands).
By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behavior of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.
Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.