Q: Do you allow pets?
A: Pets are not allowed in our properties.
Q: What if I want to move rooms during my stay?
A: If you wish to change Studio during your stay with us, please let us know about it. We will do our best to arrange this for you depending on availability. This action may incur an administration fee.
Q: Do I have to pay council tax?
A: Camden residents are required to pay Council Tax. Students on a full-time course can be exempted. Please contact us for further details.
Q: What is included in the accommodation fee?
A: All utility bills, water, electricity, Internet access are included in the accommodation fee.
Q: Do you take charges for laundry facilities?
A: Yes, the property is equipped with on-site coin-operated and cashless washing machines and dryers.
Washing Machine £3.00 Dryer £1.00
Q: What happens if something in my room, e.g. a chair or light bulb breaks?
A: Our maintenance team is available Monday to Sunday, from 8:00 AM to 5:30 PM. In the case of emergency please contact us & will help resolve the issue as soon as possible.
Q: What are the charges for Roam cleaning?
A: Room clean are available from £12.00, Contact us to make a booking.
Q: What is the easiest Transport link from the property?
A: Tube: The underground is the easiest way to travel around London. Airport pickup: this service is available at an additional cost. Please contact us to avail the facility.
Q: What is included in the rooms?
A: All our studios have private bathroom and kitchenette equipped with fridge, freezer, microwave, hobs, and kitchen utensils. Linens and towels are included in the Studio.
Q: What is the check-in process?
A: Please contact us before check in prior to your License start date.
Q: What are the check-in times?
A: Check-in time is from 3 pm to the Licence start date. If there are any outstanding payments, please try to make these prior to arrival & make sure to do all the necessary payments before checking in.
Q: Can I check-in before my start date?
A: If you want to arrive earlier this can be arranged on a weekly/nightly basis separate to your agreement and pending availability, please contact our booking team regarding this.
Q: Can I check-in after my start date?
A: If you wish to arrive later, your contract will still commence from your check-in date as detailed in your Confirmation Email.
Q: What documents I need to provide before my tenancy starts?
A: Copy of the letter from your university or school confirming that you have been accepted on a higher education course of study, Copy of your passport or government-issued ID, Copy of valid Visa if required entering the UK.
Q: Do I need to be a student to live in student accommodation?
A: Residents must be at least 18 years old or older and accepted on a full-time higher education study programme at a London Educational Institution during the Accommodation Period or are accepted on a recognised study programme for ages 16 years and above.
Q: Will I have to pay a deposit?
A: The booking deposit represents 5% of your accommodation fee and this amount must be paid in order to secure your studio. Your first instalment will need to be paid in full prior to your arrival.