The Hub

You may cancel your booking within 24 hours of signing your tenancy (if your tenancy period has not begun). In this scenario, your advance rent payment along with any other rent payments will be refunded. If you wish to cancel 24 hours after signing your tenancy (if your tenancy period has not begun), you may still do so provided you do it before 1st August. In this scenario, your advance rent payment is forfeited, but you will not be obligated to make any further payments as per the tenancy agreement. If you wish to cancel on or after 1st August , you may do so, but you will be required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. A £100 admin fee is charged to accommodate the new tenant.

Q. Which Rooms have a TV and do they come with a licence? All rooms have a TV but you will need to purchase your own TV licence. Our communal area comes equipped with a large screen TV, however, that requires no TV license. Q. Where is the nearest supermarket? Tesco Vauxhall Express is 4-minute walk, and there is a little Waitrose just 3 minutes’ walk away Q. Is there always a member of staff available? There is 24 hours, 7 days a week, staff presence on the site. The management office is open at various times throughout the week. Q. Is there a medical centre nearby? Yes, Vauxhall Surgery on Jonathan St is just a 9-minute walk from The Hub Q. Is The Hub safe and secure? Yes – 24-hour a day staff presence, CCTV covering all entrances and communal areas, and secure key fob access is available. Q.How far is the city centre? The Hub is minutes away from Central London, which can easily be accessed by walking or public transport Q.How far are the bus/train stations? Bondway Bus Station and Vauxhall Train Station & tube are only a 3-minute walk away Q, How close is my university? A 30-minute walk or 8 minutes on the bus to King’s College Waterloo Campus; 13 minutes on the bus to London Southbank University; 17 minutes by tube to University College London Q. Do I need to pay council tax? No. If you are a full-time student in the UK you do not have to pay council tax. You will, however, be required to provide a council tax exemption letter from your place of study which you will then send by post to the Lambeth Council tax department. Q. What should I do if I am having financial problems? If you are having financial difficulties, you should contact a member of the management immediately. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates as well as legal proceedings being started against you and, where applicable, your guarantor. Management staff can usually advise you of where to go to get additional financial help which will assist you in meeting your financial obligations. Q. Can I smoke in the accommodation? No. Smoking is not permitted in any area within The Hub. You can smoke outside the accommodation in designated areas and in the courtyard during the day. The courtyard closes at 11pm until around 7am Q. Can I move in before my contract starts? Yes, it may be possible for you to move in earlier if your room is available. This is dependent on your room type and how much earlier you intend to move in.  Q. Can I cancel my contract before I move in? No. Once the Assured Shorthold Tenancy (AST) has been signed by you, you are bound by the terms and conditions of the agreement. Q. Am I allowed to have guests? Yes. It is your home so you are allowed to have guests visiting you.