Chapter South Bank

Security Deposit :

1. A holding fee payment of £185.00 will be charged. This will be adjusted/deducted from the total payment due
2. Copy of the Tenancy Agreement signed by the tenant and the Guarantor within the period.

Payments Plan :

Students can choose between 3 different instalment options available as follows:

1 full payment (with this option you will receive a discount of 2% on the advertised price)

2 instalments (this option is equivalent to the price listed)

4 instalments (this option comes at a 2% increase on the advertised price) 

1 instalment plan

Full payment due on 31/07/2020

2 instalment plan

1st payment due on 31/07/2020 50% of advertised price

2nd payment due on 11/01/2021 50% of advertised price

4 instalment plan

1st payment due on 31/07/2020 10% of advertised price

2nd payment due on 12/10/2020 35% of advertised price

3rd payment due on 11/01/2021 35% of advertised price

4th payment due on 05/04/2021 20% of advertised price

Updates to Policy

We know that study plans may have changed for some students and the property has put the following in place to put your mind at rest that when you book with property, you are in safe hands.

• We understand that course start dates may have been delayed due to COVID-19 and so we are offering flexible move-in dates to align with those new course start dates*

• We know that there’s concern that COVID-19 could continue to cause disruptions which could impact 20/21 study plans, such as travel restrictions, so we have updated our cancellation policy. If students experience any COVID-19 related issues that prevent them from studying in the UK, they will have the option to cancel or amend their Chapter booking. For any COVID-19 related cancellations, students will receive a full refund of any payments made including their holding fee*

• For any students still deciding on their 20/21 accommodation, we have extended the decision-making period to 7 days following booking.

Regular Policy

Cancellation of booking prior to lease commencing:

Student can cancel an agreement without penalty if a written notice has been provided at least 30 calendar days prior to the agreement start date.

If cancellation is requested less than 30 days before the agreement start date, the student will be responsible for rent until a replacement tenant has been found. Bond may be retained partially or in full to cover rent payments until the tenancy has been taken over.

Cancellation of a booking due to no visa 

• A Student  can cancel an agreement without penalty if they do not receive a visa to study in Australia prior to their lease commencing.

• A Student can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first 14 days of their lease agreement. After this time, urbanest reserves the right to recover reasonable costs for agreement cancellation and early termination from advanced rent or bond payments (including but not limited to cleaning, advertising, administration costs and loss of rent) until the room is re-let.

• To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from the Department of Immigration and Border Protection (DIBP) that you have been refused a visa. A copy of the refusal notice issued by the DIBP should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund isnot determined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

• A Student can defer their lease with urbanest due to late receipt of their visa which results in them needing to postpone the commencement date of their university course. urbanest will transfer the students lease commencement date and all booking conditions and costs will remainas per the original agreement.

Cancellation of a booking due to No University Placement

• A Student can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia prior to their lease commencing.

• If applicable, a student can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia for the semester corresponding to the dates of their urbanest leasing agreement after the date of the lease commencing.

• To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from your relevant institution that you have not been accepted into that university. Supporting documentation from the education institution should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund is notdetermined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

Q. Do i need a guarantor?
They need details for a guarantor for every lease, even if you intend to pay in 1 instalment. This is because they will take responsibility for any unpaid arrears or damage during your tenancy period.

Q.Who can be my guarantor?
Your guarantor can be anyone not currently in full time education. They do not need to be a UK resident either, unless you are applying for an 8-date instalment plan - most residents use a parent, guardian or family member. However, please note you can NOT act as your own guarantor.

Q. What's included in the price?

All your bills – water, electric, gas, internet, gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay (besides any damage to the room or fines you incur).

Q. Is there an age limit for booking accomodation with Chapter?
All Chapter residents need to be over 18 from the time of moving in. This is due to the legally binding tenancy agreement that each resident is required to sign before arrival. We have no upper age limits on our accommodation, so long as the resident is in full time education for the duration of their stay.

Q.Am i allowed to have guests to stay?
You are welcome to have guests through the daytime, and an overnight guest for a fair and reasonable length, to be decided by the team on site. Your guests will need to check in with the reception team, and you will be responsible for them throughout their stay. Please note, you will need written consent from management if you overnight guest is under 18 years of age.

Q. Can i have pets?
Unfortunately, you are not allowed to keep any pets in your room or any shared living spaces.

Q. Can i live with my friends?
They are more than happy to accommodate groups as well as individuals. Let them know who you’re planning to live with, and they will do their best to accommodate you in the same flat.