Chapter South Bank, London

Security Deposit :

1. A holding fee payment of £185.00 will be charged. This will be adjusted/deducted from the total payment due
2. Copy of the Tenancy Agreement signed by the tenant and the Guarantor within the period.

Payments Plan :

1 instalment plan (2% discount on the advertised price)

• Full payment due by 31st July

2 instalment plan

• 1st payment due by 31st July (50% rent to be paid)
• 2nd payment due in January (remaining 50% rent to be paid)

4 instalment plan (2% increase on the advertised price)

• 1st payment due by 31st July (20% rent to be paid)
• 2nd payment due in October (35% rent to be paid)
• 3rd payment due in January (35% rent to be paid)
• 4th payment due in April (remaining 10% rent to be paid)

Cancellation Policy 

To secure your Room prior to 31st July, you must do the following within 3 days of receipt of this Tenancy Agreement (these 3 days being known as the "Decision Making Period"):

1.       Pay your Holding Fee (which will be deducted off your first instalment of Rent if your booking is not cancelled).

2.       Both the Tenant and the Guarantor must sign the Tenancy Agreement.

If you have not paid the first instalment of Rent on the date of booking, this must be paid on or before 31 July, otherwise, we reserve the right to cancel your booking.

For bookings made after 31st July, to secure your Room you must do the following within the Decision-Making Period:

1.       Pay your first instalment of Rent.

2.       Both the Tenant and the Guarantor must sign the Tenancy Agreement.

A Holding Fee will not be required for bookings made on or after 1st August.

Failure to secure your Room within the required timescales may result in the cancellation of your booking by us.

Cancelling within the Decision-Making Period

The Holding Fee is refundable if you provide us with notice of your intention to cancel within the Decision Making Period.  If you cancel your booking after the Decision Making Period but prior to 31st July, any advance payment of Rent will be refunded to you less your Holding Fee, which will not be refunded.

Taking no action throughout the Decision Making Period

If at the end of the Decision Making Period if you have taken no action, i.e. not signed and accepted your Tenancy Agreement and/or not paid your Holding Fee and/or your first instalment of Rent then your offer will be cancelled on our system and your Room will be made available for someone else to book.

Cancelling on or after 1 August after accepting your Tenancy Agreement and having paid your first instalment of Rent

To request to cancel your booking outside of the Decision Making Period on or after 31st July but prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet any of the following criteria:

1.       Your application for a visa has been declined. Please note that this does not include situations where your visa has been granted and subsequently withdrawn.

2.       You have failed to obtain your grades to study at university and as such do not have student status.

 (the "Cancellation Criteria")

If you meet any of the above Cancellation Criteria and can provide us with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, we will refund you the first instalment of Rent less any Holding Fee paid (or an amount equivalent to the Holding Fee if you booked your room after 31st July).

If you need to cancel your booking outside of the Decision Making Period on or after 31st July but prior to the Tenancy Start Date as set out in the Tenancy Agreement after accepting your Tenancy Agreement and having paid your first instalment of Rent but cannot meet the above Cancellation Criteria you will remain liable in full for the Rent for the full term of the Tenancy Agreement. This is unless a suitable replacement tenant can be found by you, acceptance of which will be at our sole discretion. Please note that we will not agree to a replacement tenant unless all outstanding accounts with us are settled.

Any decision made to release you from your Tenancy Agreement for any reason that does not fall within the Cancellation Criteria is made by us, at our sole discretion on a case by case basis. 

After the Tenancy Start Date as set out in the Tenancy Agreement, requests for room moves or for us to accept a replacement tenant to take over you tenancy will be managed based on availability and at our sole discretion. An Administration Fee of £50 will be payable in each instance if agreed to by us and you will be responsible for cleaning the room in accordance with the terms of the Tenancy Agreement.

Requests for replacement tenants received after 1 June within the Tenancy Period will not be accepted.

Q. Do i need a guarantor?
They need details for a guarantor for every lease, even if you intend to pay in 1 instalment. This is because they will take responsibility for any unpaid arrears or damage during your tenancy period.

Q.Who can be my guarantor?
Your guarantor can be anyone not currently in full time education. They do not need to be a UK resident either, unless you are applying for an 8-date instalment plan - most residents use a parent, guardian or family member. However, please note you can NOT act as your own guarantor.

Q. What's included in the price?

All your bills – water, electric, gas, internet, gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay (besides any damage to the room or fines you incur).

Q. Is there an age limit for booking accomodation with Chapter?
All Chapter residents need to be over 18 from the time of moving in. This is due to the legally binding tenancy agreement that each resident is required to sign before arrival. We have no upper age limits on our accommodation, so long as the resident is in full time education for the duration of their stay.

Q.Am i allowed to have guests to stay?
You are welcome to have guests through the daytime, and an overnight guest for a fair and reasonable length, to be decided by the team on site. Your guests will need to check in with the reception team, and you will be responsible for them throughout their stay. Please note, you will need written consent from management if you overnight guest is under 18 years of age.

Q. Can i have pets?
Unfortunately, you are not allowed to keep any pets in your room or any shared living spaces.

Q. Can i live with my friends?
They are more than happy to accommodate groups as well as individuals. Let them know who you’re planning to live with, and they will do their best to accommodate you in the same flat.