Chapter South Bank

Security Deposit :

1. A holding fee payment of £185.00 will be charged. This will be adjusted/deducted from the total payment due
2. Copy of the Tenancy Agreement signed by the tenant and the Guarantor within the period.

Payments Plan :

Students can choose between 3 different instalment options available as follows:

1 full payment (with this option you will receive a discount of 2% on the advertised price)

2 instalments (this option is equivalent to the price listed)

4 instalments (this option comes at a 2% increase on the advertised price) 

1 instalment plan

Full payment due on 31/07/2020

2 instalment plan

1st payment due on 31/07/2020 50% of advertised price

2nd payment due on 11/01/2021 50% of advertised price

4 instalment plan

1st payment due on 31/07/2020 10% of advertised price

2nd payment due on 12/10/2020 35% of advertised price

3rd payment due on 11/01/2021 35% of advertised price

4th payment due on 05/04/2021 20% of advertised price

Updates to Policy

We know that study plans may have changed for some students and the property has put the following in place to put your mind at rest that when you book with property, you are in safe hands.

• We understand that course start dates may have been delayed due to COVID-19 and so we are offering flexible move-in dates to align with those new course start dates*

• We know that there’s concern that COVID-19 could continue to cause disruptions which could impact 20/21 study plans, such as travel restrictions, so we have updated our cancellation policy. If students experience any COVID-19 related issues that prevent them from studying in the UK, they will have the option to cancel or amend their Chapter booking. For any COVID-19 related cancellations, students will receive a full refund of any payments made including their holding fee*

• For any students still deciding on their 20/21 accommodation, we have extended the decision-making period to 7 days following booking.

Regular Policy

Cancellation of booking prior to lease commencing:

Student can cancel an agreement without penalty if a written notice has been provided at least 30 calendar days prior to the agreement start date.

If cancellation is requested less than 30 days before the agreement start date, the student will be responsible for rent until a replacement tenant has been found. Bond may be retained partially or in full to cover rent payments until the tenancy has been taken over.

Cancellation of a booking due to no visa 

• A Student  can cancel an agreement without penalty if they do not receive a visa to study in Australia prior to their lease commencing.

• A Student can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first 14 days of their lease agreement. After this time, urbanest reserves the right to recover reasonable costs for agreement cancellation and early termination from advanced rent or bond payments (including but not limited to cleaning, advertising, administration costs and loss of rent) until the room is re-let.

• To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from the Department of Immigration and Border Protection (DIBP) that you have been refused a visa. A copy of the refusal notice issued by the DIBP should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund isnot determined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

• A Student can defer their lease with urbanest due to late receipt of their visa which results in them needing to postpone the commencement date of their university course. urbanest will transfer the students lease commencement date and all booking conditions and costs will remainas per the original agreement.

Cancellation of a booking due to No University Placement

• A Student can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia prior to their lease commencing.

• If applicable, a student can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia for the semester corresponding to the dates of their urbanest leasing agreement after the date of the lease commencing.

• To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from your relevant institution that you have not been accepted into that university. Supporting documentation from the education institution should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund is notdetermined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

Q. Do I need to have a UK based guarantor for booking a student room at Chapter South Bank?

A guarantor can be anyone who is not a full-time student, and they do not need to be a UK resident. Your guarantor will take responsibility for any unpaid arrears during your tenancy period.

Q. Is there an age limit for booking accommodation?

There are no such upper age limits in booking accommodation; however, students need to be above 18 of age for England and Scotland, and in full time education. This is due to the legally binding tenancy agreement that each tenant is required to sign before living at Chapter South Bank.

Q. How secure is the accommodation?

A CCTV is installed in and around the property, an electronic key fob entry system for the main entrance, common areas, each flat and bedroom. There are also spy holes in each flat and bedroom door, intercom in the flat, 24/7 on site staff and a 24/7 mobile number.

Q. Do I have to pay council tax?

Students don’t have to pay council tax in the UK, however, payment exemption doesn’t happen automatically so you will need to inform the council that you’re a student. As a student, you must apply for council tax exemption yourself, as nobody else can apply for the same on student’s behalf.

Q. Do I need a TV Licence?

All TV's provided have licences. If you bring your own TV or if you want to watch or record programmes as they are being shown on any other device, such as your mobile phone, tablet or computer, you will need a TV Licence.

Q. What if something in my flat breaks or isn’t working?

Let us know as soon as you can, either by email or by visiting reception. Our onsite team are here to help 24/7.

Q. Can I have pets at Chapter South Bank student accommodation?

No, pets are not allowed under the terms of your tenancy agreement.

Q. What happens if I don’t get on with my new flat mates?

We want your university experience to be a good one so if you are having any issues with flat mates please let us know. We will do our best to help resolve any problems you might be having.

Q. Can I receive post and parcels?

Yes, your flat has its own lockable mailbox in the property’s mailroom. You will receive your mailbox key when you arrive. If a parcel arrives for you, the reception team would inform you by leaving a ‘parcel collection’ note in your mailbox. You can then collect your parcel from reception. For security you will need to provide photo ID and give a signature to confirm collection. Post will not be given out to other residents on your behalf without written authorisation.

Q. Can I live with my friends at Chapter South Bank London?

We are more than happy to accommodate groups as well as individuals, simply let us know who you’re planning to live with and providing we have the availability it shouldn’t be a problem. We understand that your flat mates will be a big part of your university experience, so if you are booking as an individual we’ll ask you a few questions to help us match you with the perfect flat mates.

Q. Am I allowed to live with a partner? How much will it cost?

Two people can share the bigger studios, there is an additional rent of £50 per week for dual occupancy. Please let us know the same to organise this. Please note, both inhabitants need to be full time students, studying at least 20 hours per week.

Q. What appliances and furniture are included in my room?

All rooms of the property come with a bed, desk and chair. Extras such as kettles, toasters and lamps vary from room to room. Please check the room details on the website to find out what will be included in the room you are interested in.

Q. I’m not a student. Am I allowed to stay in a Chapter South Bank property?

Unfortunately, the property only offers accommodation to people in full time education, studying a minimum of 20 hours per week. Students on internships and sandwich courses are also provided accommodation, on the provision that the placement is directly related to your course of study, and you will be returning to full time study when it finishes. If you are not sure whether you qualify, please contact the sales team.

Q.  How can I make a payment?

You can make a payment using a credit or debit card on the internet or over the phone. Please note that American Express cards are not accepted and there is a 2.5% charge on credit card payment and some international payment platforms. You can also make a payment through a bank transfer, via a company called Pay to Study.

Q. What’s included in the price?

All your bills – Water, Electric, Gas, Internet, Gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay!