Q. Do I need to have a UK based guarantor for booking a student room at Chapter Portobello?
A guarantor can be anyone who is not a full-time student, and they do not need to be a UK resident. Your guarantor will take responsibility for any unpaid arrears during your tenancy period.
Q. Is there an age limit for booking accommodation?
There are no such upper age limits in booking accommodation; however, students need to be above 18 of age for England and Scotland, and in full-time education. This is due to the legally binding tenancy agreement that each tenant is required to sign before living in Chapter Aldgate.
Q. How secure is the accommodation?
A CCTV is installed in and around the property, an electronic key fob entry system for the main entrance, common areas, each flat and bedroom. There are also spy holes in each flat and bedroom door, intercom in the flat, 24/7 on-site staff and a 24/7 mobile number.
Q. Do I have to pay council tax?
Students don’t have to pay council tax in the UK, however, payment exemption doesn’t happen automatically so you will need to inform the council that you’re a student. As a student, you must apply for council tax exemption yourself, as nobody else can apply for the same on student’s behalf.
Q. Do I need a TV Licence?
All TV's provided have licenses. If you bring your own TV or if you want to watch or record programmes as they are being shown on any other device, such as your mobile phone, tablet or computer, you will need a TV Licence.
Q. What if something in my flat breaks or isn’t working?
Let us know as soon as you can, either by email or by visiting reception. Our onsite team is here to help 24/7.
Q. Can I have pets at Chapter Portobello student accommodation?
No, pets are not allowed under the terms of your tenancy agreement.
Q. What happens if I don’t get on with my new flatmates?
We want your university experience to be a good one so if you are having any issues with flatmates please let us know. We will do our best to help resolve any problems you might be having.
Q. Can I receive post and parcels?
Yes, your flat has its own lockable mailbox in the property’s mailroom. You will receive your mailbox key when you arrive. If a parcel arrives for you, the reception team would inform you by leaving a ‘parcel collection’ note in your mailbox. You can then collect your parcel from reception. For security, you will need to provide photo ID and give a signature to confirm collection. The post will not be given out to other residents on your behalf without written authorisation.
Q. Can I live with my friends at Chapter Portobello London?
We are more than happy to accommodate groups as well as individuals, simply let us know who you’re planning to live with and providing we have the availability it shouldn’t be a problem. We understand that your flatmates will be a big part of your university experience, so if you are booking as an individual we’ll ask you a few questions to help us match you with the perfect flatmates.
Q. Am I allowed to live with a partner? How much will it cost?
Two people can share the bigger studios, there is an additional rent of £50 per week for dual occupancy. Please let us know the same to organise this. Please note, both inhabitants need to be full-time students, studying at least 20 hours per week.
Q. What appliances and furniture are included in my room?
All rooms of the property come with a bed, desk, and chair. Extras such as kettles, toasters, and lamps vary from room to room. Please check the room details on the website to find out what will be included in the room you are interested in.
Q. I’m not a student. Am I allowed to stay in a Chapter Portobello property?
Unfortunately, the property only offers accommodation to people in full-time education, studying a minimum of 20 hours per week. Students on internships and sandwich courses are also provided accommodation, on the provision that the placement is directly related to your course of study, and you will be returning to full-time study when it finishes. If you are not sure whether you qualify, please contact the booking team.
Q. How can I make a payment?
You can make a payment using a credit or debit card on the internet or over the phone. Please note that American Express cards are not accepted and there is a 2.5% charge on credit card payment and some international payment platforms. You can also make a payment through a bank transfer, via a company called Pay to Study.
Q. What’s included in the price?
All your bills – Water, Electric, Gas, Internet, Gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay!