Over 1.5 million student rooms across the US, UK, Ireland, & Australia
The world's largest student housing provider
Trusted by students in 177+ countries
24x7 personalised support, Lowest price guaranteed, No booking fee, Free cancellation
Student-certified: on Trustpilot
Over 1.5 million student rooms across the US, UK, Ireland, & Australia
The world's largest student housing provider
Trusted by students in 177+ countries
24x7 personalised support, Lowest price guaranteed, No booking fee, Free cancellation
Student-certified: on Trustpilot

The world's largest student housing provider

Why should you book your student housing with us?

Finding and booking your student home can be overwhelming, and we are committed to making it safe and easy. That is why over 5 million students from over 177 countries trust us each year to find a place suitable to their needs!

Lowest price & best deals, guaranteed!

Get the lowest prices, plus Unilodgers exclusive offers that guarantee a sweet deal on every booking

Flexible is fun

Changed your mind? We don’t mind. Cancel or modify your booking easily within a specific time frame

Smart and easy

Our online interface makes it easy for you to safely and easily browse, book, and pay online for the spaces that make you go😍, with just a few clicks.

Real people, real time

Our easy system lets you do everything on your own. However, if you need any help, our Personal Student Advisors (who are real people, not bots!) are there to help you. From the day you start looking, until the day you move out, we offer 24x7 support.

The rent, the whole rent, and nothing but the rent.

No extra fees - the rent is all you pay.

All. The. Choices.

With over 1.5 million student rooms, we have something to suit every preference. Studios, private rooms, shared apartments, shared rooms - we’ve got them all.

Horizon Heights, Liverpool

Private Room/ Studio Flat

Skelhorne Street, L3 5LX, Liverpool, United Kingdom Distance From University

About Horizon Heights

Horizon Heights Liverpool: The walkthrough

Horizon Heights student accommodation Liverpool offers brand new, stylish flats and private rooms for students. Unite Horizon Heights is beautifully designed and contains state-of-the-art facilities. And let’s not forget about the scenic views! Time to spruce up that Instagram feed with some aesthetic pictures in your new student accommodation!

Located on Skelhorne Street, Horizon Heights Liverpool is a perfect option for University of Liverpool accommodation and LJMU accommodation. It’s also a great option for students looking for Liverpool Hope University accommodation. Please note that due to the current policies, LJMU first-year students cannot book this property.

No travelling to a galaxy far far away to reach your university from Unite Liverpool accommodation. Why? Because the numerous transport links make Horizon Heights student houses Liverpool an amazingly affordable choice and its accessibility off-the-charts! 

We love a lil’ extra

At Horizon Heights accommodation, you can get the basic residential facilities, and then some more. The Horizon Heights shared apartments are equipped with a host of luxurious and unique amenities, including: 

  • Content Insurance

  • Common Room

  • Study Room

  • Onsite Community Staff

  • Vending Machine 

Know the neighbourhood

The Liverpool City Centre is located right next to this student accommodation. Hence you can cheerfully bid goodbye to long walks or bus rides in the unpredictable Liverpool weather, as everything you need would be right at your doorstep here at Horizon Heights rooms. Mo Salah, Mo Salah, running down the wing. Here are some of the key neighbourhood establishments near your new humble abode: 

  • St Johns Shopping Centre 

  • Lidl 

  • The Royal Liverpool University Hospital 

  • Kays Pharmacy 

  • The Co-operative Bank 

  • Walker Art Gallery 

  • Central Library 

  • Anfield 

Wheeling your way around Liverpool 

Liverpool is a beautiful, bustling city filled to the brim with fantastic culture, music, and food. The many bus routes through Liverpool will allow you to easily explore this wonderful city. Don’t sweat about hopping up on a ride to get around the city here at Horizon Heights mate!

  • Nearby Train Station - Lime Street Station 

  • Nearby Bus Stations - Elliot Street Bus Stop and Lord Nelson Street Bus Stop 

Living it up at Horizon Heights Liverpool

Time for the fun side of university life: the parties, unforgettable nights out, the dates and friendships. With the best pubs, restaurants and cafes located a short walk away, a thriving social life will be at your disposal at Horizon Heights Student accommodation. No need to be a lonely Eleanor Rigby here.

Fancy a cocktail? Or how about that late afternoon snack? Want to try out exotic cuisines? This place literally has something for everybody.

  • Pubs and Bars - The Oracle, Ma Egerton’s Stage Door, Sanctuary Bar 

  • Restaurants - Greek Taverna Bold Street, Dough Bar, Shiraz Palace 

  • Cafes - Cat Cafe, Bold Street Cafe, Cafe Nico 

With so much to offer to your experience in Liverpool, don’t waste another minute, book a room at Horizon Heights LJMU today! Wanna check out some more details on the place? We totally got your back. Visit Unilodgers website to know more about the property and book your dream room.

Book Horizon Heights student accommodation with world’s largest student housing provider. You can choose from ensuites, studios, shared rooms, and apartments. No booking fee. Best deal guaranteed. Starting at £169 per week. When you book Horizon Heights with Unilodgers, you get more than just a room. For starters, you get some incredible exclusive offers worth up to . Plus, and that’s some serious insta-cred. Horizon Heights is the top choice for students from around the world, and houses students from University of Liverpool, LJMU and Liverpool Hope University and many more of Liverpool's top universities.

Horizon Heights offers No Place, No Pay ­which means that if your university cancels your course, or you don’t get a place, you can cancel your booking for free, and No Visa, No Pay which means if you don’t get your Visa, you can cancel your booking for free. This policy is valid till 15th September. You can now book Horizon Heights well in advance before it sells out!

View more student housing in Liverpool

Features

Common Room

Vending Machine

On-Site Community Staff

Content Insurance

Study Room

Secure Door Entry

Safety

CCTV

Secure Door Entry

Price also includes

Water Bill

Gas Bill

Electricity Bill

Rooms from
£169 Per week

Private Room(5 types to choose from)

Premium Range 2 en-suite room
1 3/4 Bed
Ensuite Bathroom

Premium range 2 en-suite room offers a private bathroom, wardrobe and other storage, three-quarter sized bed, study space and a shared lounge and kitchen area.

Price £195/week

Move in

Move out

Total

7 Sep 2024

12 Jul 2025

£8,580

Stay 44 weeks

Price £179/week

Move in

Move out

Total

24 Aug 2024

2 Sep 2024

£230

Stay 1 weeks

Price £179/week

Move in

Move out

Total

28 Mar 2024

15 May 2024

£1,227

Stay 7 weeks

Price £179/week

Move in

Move out

Total

28 Mar 2024

13 Jul 2024

£2,736

Stay 15 weeks

Price £179/week

Move in

Move out

Total

28 Mar 2024

24 Aug 2024

£3,810

Stay 21 weeks

Price £175/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£8,925

Stay 51 weeks

Price £179/week

Move in

Move out

Total

9 Sep 2023

13 Jul 2024

£7,876

Stay 44 weeks

Price £161/week

Move in

Move out

Total

4 Sep 2021

9 Jul 2022

£7,084

Stay 44 weeks

Price £153/week

Move in

Move out

Total

3 Sep 2022

26 Aug 2023

£7,803

Stay 51 weeks

Price £147/week

Move in

Move out

Total

5 Sep 2021

27 Aug 2022

£7,476

Stay 50 weeks

Classic en-suite room
1 3/4 Bed
Ensuite Bathroom

Classic ensuite rooms are packed with features. Each Ensuite offers a private bathroom, wardrobe, and other storage, three-quarter sized bed, study space and Wi-Fi.

Price £170/week

Move in

Move out

Total

24 Aug 2024

2 Sep 2024

£219

Stay 1 weeks

Price £170/week

Move in

Move out

Total

6 Jul 2024

25 Aug 2024

£1,214

Stay 7 weeks

Price £170/week

Move in

Move out

Total

28 Mar 2024

6 Jul 2024

£2,429

Stay 14 weeks

Price £175/week

Move in

Move out

Total

7 Sep 2024

12 Jul 2025

£7,700

Stay 44 weeks

Price £165/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£8,415

Stay 51 weeks

Premium Range 3 en-suite room
1 3/4 Bed
Ensuite Bathroom

Premium Range 3 en-suite room are built in a space of around 20 sqm and offer stunning views of the city. Each room offers a private bathroom, wardrobe and other storage, three-quarter sized bed, study space, shared large lounge and kitchen.

Price £205/week

Move in

Move out

Total

7 Sep 2024

12 Jul 2025

£9,020

Stay 44 weeks

Price £181/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£9,231

Stay 51 weeks

Price £159/week

Move in

Move out

Total

11 Sep 2021

16 Jul 2022

£6,996

Stay 44 weeks

Price £153/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£7,803

Stay 51 weeks

Premium Range 1 en-suite room
1 3/4 Bed
Ensuite Bathroom

Premium Range 1 Ensuite has all features similar to Classic en-suite room, but with more floor space and an external view from the window. Each Ensuite offers a private bathroom, wardrobe, and other storage, three-quarter sized bed, study space, shared kitchen and lounge area.

Price £169/week

Move in

Move out

Total

23 Mar 2024

13 Jul 2024

£2,704

Stay 16 weeks

Price £185/week

Move in

Move out

Total

7 Sep 2024

12 Jul 2025

£8,140

Stay 44 weeks

Price £170/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£8,670

Stay 51 weeks

Price £153/week

Move in

Move out

Total

11 Sep 2021

16 Jul 2022

£6,732

Stay 44 weeks

Price £145/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£7,395

Stay 51 weeks

Basic ensuite
1 3/4 Bed
Shared Bathroom

Price £170/week

Move in

Move out

Total

7 Sep 2024

12 Jul 2025

£7,480

Stay 44 weeks

Studio Flat(9 types to choose from)

Premium Range 2 Studio
1 3/4 Bed
Ensuite Bathroom

Premium range 2 studio rooms offer a private bathroom, wardrobe and other storage, three-quarter sized bed, study space and a shared lounge and a private kitchen area.

Price £267/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£13,617

Stay 51 weeks

Price £245/week

Move in

Move out

Total

24 Aug 2024

2 Sep 2024

£315

Stay 1 weeks

Price £245/week

Move in

Move out

Total

2 Sep 2023

24 Aug 2024

£12,495

Stay 51 weeks

Price £229/week

Move in

Move out

Total

3 Sep 2022

26 Aug 2023

£11,679

Stay 51 weeks

Price £225/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£11,475

Stay 51 weeks

Premium range 3 accessible studio
1 double bed
Ensuite Bathroom

Premium range 3 accessible studio is nicely built offering a private bedroom, bathroom, kitchen. The studio includes a modern kitchen/dining area with enough space for you to cook, study and entertain. These rooms are fitted with a double bed, your own private wet room, and a Wi-Fi connected study space.

Price £275/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£14,025

Stay 51 weeks

Price £255/week

Move in

Move out

Total

24 Mar 2024

24 Aug 2024

£5,574

Stay 22 weeks

Price £255/week

Move in

Move out

Total

2 Sep 2023

24 Aug 2024

£13,005

Stay 51 weeks

Price £220/week

Move in

Move out

Total

31 Jan 2022

10 Sep 2022

£6,977

Stay 32 weeks

Price £220/week

Move in

Move out

Total

10 Sep 2021

27 Aug 2022

£11,031

Stay 50 weeks

Premium range 1 accessible studio
1 3/4 Bed
Ensuite Bathroom

Premium range 1 accessible studio is nicely built offering a private bedroom, bathroom, kitchen. The studio includes a modern kitchen/dining area with enough space for you to cook, study and entertain. These rooms are fitted with a 3/4 size bed, your own private wet room, and a Wi-Fi connected study space.

Price £256/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£13,056

Stay 51 weeks

Price £239/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£12,189

Stay 51 weeks

Premium range 2 accessible studio
1 3/4 Bed
Ensuite Bathroom

Premium range 2 accessible studio is nicely built offering a private bedroom, bathroom, kitchen. The studio includes a modern kitchen/dining area with enough space for you to cook, study and entertain. These rooms are fitted with a 3/4 size bed, your own private wet room, and a Wi-Fi connected study space.

Price £267/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£13,617

Stay 51 weeks

Price £245/week

Move in

Move out

Total

2 Sep 2023

24 Aug 2024

£12,495

Stay 51 weeks

Price £242/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£12,342

Stay 51 weeks

Price £242/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£12,342

Stay 51 weeks

Price £229/week

Move in

Move out

Total

3 Sep 2022

26 Aug 2023

£11,679

Stay 51 weeks

Classic accessible studio
1 double bed
Ensuite Bathroom

The classic accessible studio is nicely built offering a private bedroom, bathroom, kitchen. The studio includes a modern kitchen/dining area with enough space for you to cook, study and entertain. These rooms are fitted with a double bed, your own private wet room, and a Wi-Fi connected study space.

Price £245/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£12,495

Stay 51 weeks

Price £209/week

Move in

Move out

Total

4 Sep 2022

26 Aug 2023

£10,629

Stay 50 weeks

Price £180/week

Move in

Move out

Total

10 Sep 2021

27 Aug 2022

£9,026

Stay 50 weeks

Premium Range 4 Studio
1 3/4 Bed
Ensuite Bathroom

Premium Range 4 Studio has all features similar to Classic studio room, but with more floor space and an external view from the window. Each studio offers a private bathroom, wardrobe, and other storage, three-quarter sized bed, study space, a private fully-equipped kitchen and lounge area.

Price £295/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£15,045

Stay 51 weeks

Price £255/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£13,005

Stay 51 weeks

Price £249/week

Move in

Move out

Total

3 Sep 2022

26 Aug 2023

£12,699

Stay 51 weeks

Premium Range 1 Studio
1 3/4 Bed
Ensuite Bathroom

Premium Range 1 Studio has all features similar to Classic studio room, but with more floor space and an external view from the window. Each studio offers a private bathroom, wardrobe, and other storage, three-quarter sized bed, study space, a private fully-equipped kitchen and lounge area.

Price £256/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£13,056

Stay 51 weeks

Price £239/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£12,189

Stay 51 weeks

Premium Range 4- Accessible Studio
1 double bed
Ensuite Bathroom

Premium Range 4- Accessible Studio is even more spacious and one of the largest. Each studio room offers a fully-fitted kitchen and dining area, private bathroom, wardrobe and other storage, double bed, study space, and Wi-Fi.

Price £295/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£15,045

Stay 51 weeks

Price £255/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£13,005

Stay 51 weeks

Price £249/week

Move in

Move out

Total

3 Sep 2022

26 Aug 2023

£12,699

Stay 51 weeks

Premium Range 3 Studio
1 3/4 Bed
Ensuite Bathroom

Premium Range 3 Studio offer a private bathroom, private kitted out kitchen, wardrobe and other storage, three-quarter sized bed, study space, and lounge area along with stunning views.

Price £275/week

Move in

Move out

Total

7 Sep 2024

30 Aug 2025

£14,025

Stay 51 weeks

Price £247/week

Move in

Move out

Total

4 Sep 2021

27 Aug 2022

£12,597

Stay 51 weeks

Payment Info

If you are a student with a permanent UK home address then you will usually have the option of paying in one, three or seven instalments. If your permanent home address is outside the UK then you have the option of paying in one, two or four instalments.

Mode of Payment:

Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer
Cheques or Cash payments are not accepted

Booking Info

CANCELLATION POLICY

1. Unless you have already collected the keys to the accommodation, you may cancel your
booking at any time during the 7 days after we send you an e-mail confirming your booking
is complete (the “7 Day Cooling-Off Period”). If you do that, you will not be charged and we
will return your deposit or any Advance Rent Payments you have made.

2. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due
under your Tenancy Agreement unless a replacement Tenant is found for your Room or you
enter into a new Tenancy. If a replacement Tenant is found for your Room before your start
date, we will release you from your Tenancy Agreement on the date seven days after the
new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room
after your start date, we will release you from your Tenancy Agreement from the start date
of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior
to this, you will be charged £50.00 to cover our costs of preparing the Room for the
replacement Tenant.

No Place No Pay – applicable to 1st year students only. 

If you are a prospective first year undergraduate student and your offer of a place at your preferred
University/Higher Education Institution is withdrawn by the University/Higher Education Institution
as a result of you not achieving their required entry grades, you may be eligible to be released from
this agreement. You may also be eligible to be released from this agreement if you are a prospective
first year undergraduate student and you choose to go to a different University because you have
exceeded your expected grades. To apply to be released from this agreement in the circumstances
referred to above, you will need to supply us with a copy of:

1. a written rejection letter from your chosen university/college or UCAS or a screen
shot of your UCAS status which confirms that the required results were not
achieved; or
2. a copy of the proof of acceptance of your new university by UCAS adjustment.
3. These document(s) must be received by us within 7 calendar days from the date your results
are published. On receipt of the required documentation it will be verified and, provided we
are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in
full.

For International Students

Past these 7 days, the student remains liable for the rent for the whole length of the tenancy unless
they want to cancel with one of these 3 conditions:

 No Place No Pay: if the student fails their exams or is rejected by the UK University, the
student needs to send us the university rejection letter, or proof that the exam results don’t
meet the requirements of the university, and we will cancel the booking and refund the
money to the student. The student must send us the proof documents within 7 days of
receiving them. This policy is valid until the 15th September.
 No Visa No Pay: if the student doesn’t get their visa to come and study in the UK, the
student must send us the visa application rejection letter within 7 days of receiving it and we
will cancel the booking and refund the money to the student. This policy is valid until the
15th September.
 No ATAS certificate, No Pay: Some international students coming to the UK to study in very
specific fields need to apply for an ATAS certificate. (Academic Technology Approval
Scheme). If a student’s ATAS certificate application is rejected we will cancel the booking
and refund the money to the student. The student must send us the ATAS certificate application rejection letter within 7 days of receiving it and we will cancel the booking and
refund the money to the student.
This policy is valid until the 15th September. The cancellation requests along with the proof documents must be sent by the student

Replacement tenant found: if the student finds a replacement tenant to take over his room with the
same tenancy length and same weekly rate, we can process the booking for the new student, and
once the offer has been accepted by the new student and his guarantor, and that they have paid the
£250 (if applicable), we will release the original student from their contract.
Passed the 15th September, the No Place No Pay and No Visa No Pay do not apply.
The student remains liable for the rent unless they find a replacement.

Frequently Asked Questions

Q. Can I move in early?

Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Q. What documents do I need to bring to the property when I move in?

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Q. What are the reception hours of the property?

These hours can vary from property to property and as business dictates. Most properties will advertise their opening hours at their reception.

Q. Haven't paid rent yet, can I still move in?

It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

Q. Can my family/friends stay for a few nights after dropping me off?

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

Q. Where do I get my keys?

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Q. I have been given a time slot but I might miss it?

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

Q. Can I have post delivered to the site even though I am not here yet?

If you are having anything delivered before you arrive just to make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

Q. Can you store my luggage if I get it delivered to the site before I arrive?

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Q. How can I get directions to the property?

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

Q. How can I get from the train station/airport to the property?

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

Q. I haven't yet signed my paperwork, can I still move in?

We will need your signed tenancy agreement and payment information before you move in.

Q. What time can I move in from?

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Q. Can I have friends/family to stay overnight?

We want you to consider your Unite Students room as your home and are happy for you to have guests to stay. All we ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

Q. How do I log a maintenance request?

You just need to raise a Maintenance Request Form via My Account or alternatively check out the MyUnite app, which will allow you to log maintenance requests easily from your mobile device. Once logged, the form goes directly to our maintenance team.

Q. What happens to my mail if I'm not there to pick it up?

We’ll take in parcels or mail for you during our opening hours. We’ll sign, let you know something has arrived and stored it safely until you get back. To pick up your mail you’ll need to bring along some photo ID when we’re open, and sign for it. We can only hold parcels and mail for a week as we have limited space. If you can’t make it in person within a week, someone else can pick it up for you – they’ll need the confirmation of delivery that we’ve sent to you and your photo ID. If you haven’t arranged a collection within a week we will not be able to hold your parcel for much longer, as we will need to free up space for other people's parcels. We won’t accept anything we think may contain offensive, dangerous, illegal or illicit material and/or anything that’s too big or heavy for us to store. We can take anything up to 15kg in weight and 30cm x 40cm x 50cm in size. We’ll do our best to look after parcels safely but, in the unlikely event of something going wrong, we won’t be liable for any damage to, or loss from, any parcel that you’ve authorised us to accept on your behalf.

Q. Can I smoke in my room?

All our properties are non-smoking throughout so please speak to your property team to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

Q. There is loud music playing above me, how do I make a complaint?

Speak to a member of staff at reception and they will ask a member of our Service and Safety Team to come to help you.

Q. My flatmates never clean our communal area. What can I do?

All flatmates are responsible for keeping the communal areas clean and tidy. We even have a template for a cleaning rota to help you and your flatmates get organised! If you cannot reason with your flatmates after speaking to them then please report it to a member of staff at reception and we will try to help.

Q. My room is not like the website - I want to move. Can I do this?

All our show flats, and the images on our website are representative of a particular room type unless labelled otherwise – however, they are not identical. Your room will have all the same features and fittings, just in a slightly different setup. If you are unhappy with your room, please speak to the reception team as there is often something we can do. Where there are other rooms available we will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

Q. An emergency has happened back home and I need to cancel. Can I do this?

In emergencies, each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

Q. I am not getting on with my flatmates, how do I complain?

Where possible our city teams will try to help you resolve your issues – when a group of new people live together for the first time disputes can happen, so a bit of time can help to sort the problems out. If the problems are more serious then we will always try to move you to another flat if there is a room available. We take any form of anti-social behaviours, such as drugs or bullying, very seriously and investigate any complaints.

Q. I am locked out of my room/my key doesn't work. Who do I call to get back in?

We have dedicated on-site Service and Safety teams in all our cities – which means that there will always be someone around who can help you with things like new keys. Part of their job is doing patrols of the site and attending to incidents, so don’t worry if there is nobody at reception. You can also install the MyUnite app, which will connect you directly to the Emergency Control Centre if you are locked out.

Q. Some belongings of mine have been stolen, what should I do?

If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance coverage. The police will usually contact us to obtain the CCTV footage from our Security and Safety Teams to assist them in any criminal matter.

Q. Can I get a mini-fridge for my room?

In most properties, you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.

Q. What is my internet speed? How do I upgrade?

In most of our properties, your wireless connection speed will be 25Mb. There is the option of upgrading online to 32Mb. You can even choose to do this for a month at a time.

Q. What happens if I fail my exams during my stay? Do I have to leave?

If you leave university during your stay with us you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

Q. Can I park on site?

Many of our properties have a car park for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

Q. I have no hot water. What do I do?

You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to our maintenance team. Issues are rated on severity, so if it is a busy time please bear with us as it may take slightly longer for us to get to you than usual.

Q. My light bulb has broken, where can I buy a new one?

For health and safety reasons we ask that you do not try to replace light bulbs yourself. You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to our maintenance team. Issues are rated on severity, so if it is a busy time please bear with us as it may take slightly longer for us to get to you than usual.

Q. Can you call my university and tell them I am going to be late?

We don’t offer this sort of service I’m afraid. We are only responsible for your accommodation.

Q. I want to leave the accommodation, what do I do?

Please contact your team at the reception desk and they will guide you.

Q. Why are my windows restricted?

Your window may have a restricting device that limits how far it opens. It’s there for your safety so it’s important that you don’t disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. We check all the windows and their fittings regularly, to make sure they’re all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

Q. Is there air conditioning?

Some of our properties have comfort cooling systems and some do not.

Q. What are the reception hours of the property?

Reception hours vary from property to property; most properties will advertise their opening hours at reception.

Q. Who's the manager?

Each city has dedicated managers for all our properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.

Q. How can I pay my rent?

You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on Make A Payment.

Q. Can I re-book my room?

Absolutely! If you are interested in staying with Unite Students again, visit the My Account section and follow the links for rebooking.

We usually start selling our rooms for the following year a couple of months after you move in and we recommend you to act quickly for the best availability and prices. In most cases, you won’t even need to pay another deposit, so it’s a really simple process.

Q. What does the insurance cover?

You can find out what your insurance includes by viewing the insurance certificate on our website. Some items are not included in our standard package - this includes accidental damage to items in your rooms and loss or damage to personal items when you are outside your Unite Students property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.

Q. I don't get on with my flatmates - what should I do?

Where possible our city teams will try to help you resolve your issues – when a group of new people live together for the first time disputes can happen, so a bit of time can help to sort the problems out. If the problems are more serious then we will always try to move you to another flat if there is a room available. We take any form of anti-social behaviours, such as drugs or bullying, very seriously and investigate any complaints.

Q. Why didn't you tell me about the building site next door to the property?

As our properties are situated in prime city centre locations, we sometimes have developments happening nearby. We will advise you about this when you book if we can, however, we cannot be held responsible for other companies' building works and are not always kept informed of when works will be taking place.

Q. Where do I leave my keys?

You will be supplied with a check out envelope – please complete the front of the envelope with your name, room number and future address and leave it at the reception. If the address where your deposit cheque needs to be sent has changed, then please also let us know on this envelope. If you need another envelope, please see your reception team.

Q. What happens if I check out and nobody is at the reception?

If the reception is not open, look for a fast check out key drop box where you can leave your check out the envelope.

Q. Can I leave my belongings in my room?

Not unless you have booked to continue staying with us in your room and have a valid tenancy. Anything that is left once you have checked out will be removed as we have to get the room ready for the next tenant. A charge may apply if we have to remove any leftover belongings, so please remember to clear everything out when you leave.

Q. My flatmate didn't help to clean the kitchen. What do I do?

We recommend you first discuss the cleaning with your flatmates and work out an agreed time for cleaning before you all check out so that the work is divided fairly between you. If the flat hasn’t been cleaned to a certain standard when we complete the check-out inspection then we will make appropriate charges which will apply to everyone in the flat.

Q. My flatmate has left food in the freezer. What do I do?

We recommend you first discuss the cleaning with your flatmates and work out an agreed time for cleaning before you all check out so that the work is divided fairly between you. This includes emptying cupboards and the fridge/freezer. Anything that is left in the freezer once the whole flat has checked out will be removed and a charge may apply.

Q.My flatmate has broken the microwave; will we be charged for it?

We do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility then we will only charge that person. If no one accepts the responsibility for damages in a communal area then the charge will be split between everyone in the flat. If this happens, you can discuss this further with a member of our reception team.

Q. Can I leave things in my room if I've rebooked for next year?

If you have a valid tenancy covering the time period, then yes you can. We just ask you to label any items in shared areas to confirm that they belong to you and not to someone else who has already checked out. This will help our cleaners.

If your booking finishes in June or July and your next tenancy starts in September, you will need to arrange a Summer Short Stay tenancy to bridge the gap. 

If you do not have a valid tenancy for the summer months, you will need to move everything out of your room and shared areas as someone else could be occupying the flat immediately after you leave.

Q. What's the latest time I can check out?

This varies depending on your property so check with a team member at reception well in advance of your check-out date. It is likely that the latest time will be 12:00 pm on the last day of your tenancy.

Q. Can I stay an extra day?

This depends on your room and property, so please speak to the reception team regarding extending your stay.

Q. Where will I get my deposit back?

If you are staying in England, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date.

If you are staying in Scotland, Mydeposits Scotland will have emailed you a unique Release Code at the start of your stay. You need this at the end of your tenancy to authorise the return of your deposit.

Unite Students contacts Mydeposits Scotland at the end of your tenancy to confirm that you have checked out of your accommodation and advise on the deposit amount due to be refunded to you. This will be the full deposit minus any charges applied after your room has been inspected, or if your tenancy account has any outstanding balance due.

Mydeposits Scotland will email to tell you that we have started the release process. You have 30 working days from the date of this email to respond to the deposit release request. You will need to enter your Release Code to access any refund. If you do not respond within this timeframe, Mydeposits Scotland will return the deposit amount we have advised as due following your check out.

Q. Where can I park to load up the car?

During our check in and check out periods, where available, we allow access to our car parks for short periods of time so you can load up/unload the car. If there is not a car park at the property then you may be able to park just outside for a while. In most cases, there are also public car parks nearby. Please speak to your reception team for advice specific to your property.

Q. I forgot to put on the inventory that there was some damage when I moved in. Will I be charged?

Possibly yes, this is to be fair and consistent with our approach. We encourage you to complete the inventory thoroughly when you first move in. We also document any damage on our own inspections so you may find that we have a record of this damage, please speak to your reception team for more information.

Q. Can I make repairs myself?

No, for health and safety reasons all repairs must be carried out by the property maintenance team. Please let us know about any maintenance issues by logging a maintenance request through My Account or the MyUnite app, which will allow you to log maintenance requests easily from your mobile device.

Q. I left something in my room - can I come and pick it up?

As we need to get rooms ready for our next tenants, we cannot allow things to be left in your room after your tenancy end date. You must clear all your belongings from your room, and from any common areas, before 10:00 am on your check out day. If you don't do this then we will dispose of your belongings without any liability, so please ensure you take everything with you.

Q. What happens if I have something being delivered to this address after I move out?

As we only have limited space for parcels and post we cannot keep mail once your tenancy has ended. All items delivered after the tenancy end date are returned to the sender.

Q. Will you give me a landlord reference?

Yes, we will be happy to do so.

Why book Horizon Heights with Unilodgers