Victoria Court, Lancaster

If you don’t have a UK-based guarantor, we’ll ask you to pay the full years’ rent upfront ten days before your contract starts.

Alternatively, you can use a guarantor service such as Your Guarantor who will act as a guarantor on your behalf for a small fee. You can select this option when you make a booking at any of our Hello Student-managed properties.

If you do have a guarantor, you can pay your rent in three installments. The first, ten days before your contract starts (or you won’t be able to move in). The second in January. And the last in April.

You can pay via a debit card, direct debit, or bank transfer. (No cash or cheques, sorry.)

If you’d like to change a payment method you’ve already set up, please contact your accommodation manager directly.

You can pay your whole year’s rent, in full, at the start of the year. That way you won’t need a guarantor.

Or you can pay in instalments – you’ll need a guarantor to do that.

If for any reason you decide to leave during your contracted term, we might be able to release you from your tenancy agreement. But only if these conditions are met:
 

• You agree not to transfer or sublet the tenancy to anyone else without our written consent, as in point 7.1(n) of the tenancy agreement.
• You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement.
• You pay a £50 administration fee.

We can’t refund you until the student replacing you has taken over your room’s contract, signed the tenancy agreement, paid, and moved in.

If you can’t find someone to take over your tenancy, you’ll be responsible for paying the full rent until the end of your tenancy agreement.

If you’re a first-year prospective undergraduate student and your offer at your preferred higher education institute is withdrawn, we may be able to release you from your tenancy agreement if:

• You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement; and
• you provide a written rejection letter from your chosen higher education institute; and
• you provide a copy of the acceptance letter from your new higher education institute.

Q. Who is a guarantor?

If you’re paying your rent in installments, you’ll need a guarantor. That gives us – and you – the security that your rent will be paid in full. This person should be a permanent resident of the UK, who has lived in the UK for more than three years and is recognized as a taxpayer by HMRC. They’ll need to provide us with proof of address (less than three months old) and a photo ID. They’ll also need to provide proof of available funds (for example, three months of payslips and/or a recent bank statement).

Q. What's the process of moving in?

You’ll find your check-in date on the front page of your tenancy document. It’s a ‘start date’. You can arrive on your check-in date or any day after that.

Q. What about moving out?

You’ll have to move out by end of your tenancy – you can see when that is on your tenancy document. If you want to move out earlier, you can arrange that with your accommodation manager. At the end of the academic year, we’ll let you know when you’ll be expected to move out and exactly what you’ll need to do. Before you go, your accommodation manager will make an appointment to inspect your room – making sure it hasn’t been damaged or dirtied.

Q. What’s included in my rent?

Electricity, gas, and 24-hour hot water. You’ll also get a stand-alone heater – your room, your preferred temperature, you’re in control.