Q. Can I choose who I live within a shared flat?
When choosing your room on the portal system, you can view the age, gender, “likes and dislikes” of anyone else who has already booked into that flat. Or if you know who you want to live with already, follow the group booking procedure which you can do online.
Q. Can I do a group booking?
Yes, for this you and your friends will have to nominate a "lead member" to first create a group. The other group members will have to join within 24 hours to complete the group booking.
Q. Can I choose where my room is in the building?
Rooms are allocated on a first come first served basis but you can specify where you would like your room to be from those which are still available at the time that you book.
Q. I only have a conditional offer from my university, can I still book?
Yes, you can! If you do not receive the grades to be accepted by your chosen university then your booking fee is refundable in full. However, a letter from the University confirming the withdrawal of their offer to process the refund is required. It may also be possible to transfer your booking to another location at your second choice institution, though this is subject to availability. Please remember that this is the only circumstance when a reservation fee (or holding fee in Scotland) is refundable.
Q. Is insurance included with my room?
Yes,
Q. Can I book if I'm under 18?
You may book if you are 17, but only if you will have turned 18 before you move in. Please contact for further information.
Q. Do you have a laundry?
Yes. All of our sites have a 24-hour laundry (charges apply), managed on our behalf by Circuit or Wash station.
Q. Do you have a common room?
Yes. All schemes have at least one Social Hub, which is open 24 hours, with comfy seating, large screen TV with SKY TV, and a games table where space permits.
Q. Is there somewhere I can keep my bike?
Yes, secure bike store that is free for all students in the property.
Q. Can I have overnight guests?
Yes, It's your home so you can have guests staying over occasionally, but we would ask you to respect your fellow residents and let the accommodation staff know. You cannot sublet your room to another person.
Q. Can I smoke in my room?
No, it is non-smoking. You may smoke outside in designated smoking areas.
Q. Do I have to be home by a certain time each night?
No. This is your home, so it’s up to you when you come in.
Q. Will my flat be cleaned?
You are responsible for keeping your own space clean. It's our responsibility to keep the other communal areas like the Social Hub, reception and laundry clean.
Q. Can I swap my room?
In some cases, it may be possible to swap or change your room subject to availability once you have moved in. A £50 room change fee will be applicable. To find out if it is possible for you to change room, please contact the accommodation manager at your site directly.
Q. Are pets allowed?
Pets are not allowed
Q. Do you provide bedding?
No, students prefer to bring their own bedding so request you to bring your own sheets, duvet, pillows etc when you move in. If this isn't possible, we can always point you in the right direction of the nearest store.
Q. Can I move in early?
Yes, if your room is available. Contact us to find out more on this.
Q. Can I bring my car?
We choose central locations close to the universities and social facilities so a car shouldn't really be necessary. As part of our sustainability commitment, we also promote green travel - cycling is good for the environment! All of our schemes have secure bicycle storage.
Q. Can I move out early?
You can move out whenever you are ready but the contract you have is a Fixed Term Tenancy Agreement and you will still need to pay the full rent until the end of the agreement. In exceptional circumstances, the Operations Manager may decide to grant an early release from the tenancy.
