Q. When can I book my accommodation?
A. If you are a first year you can book your accommodation when you have accepted your offer from your first-choice university, if you are returning to university for a later year then you can book your accommodation at any time.
Q. How do I book my accommodation?
A. Booking is a fully online process. Click ‘book now’ on your chosen location page to book your accommodation. Click ‘what’s next’ to see a full step-by-step guide on the booking process.
Q. Can I view the accommodation?
A. Of course you can. To arrange a viewing please click ‘book a tour’ on your chosen location page.
Q. Do I need to pay a damage deposit?
A. No. To keep your up-front costs as low as possible, u-student does not require a damage deposit. The £100 booking fee paid at point of booking is a non-refundable administration fee rather than a deposit.
Q. Can I choose a certain room?
A. Yes. The online booking process means you can search for a flat on the ‘choose a room’ page and book a particular room. Please refer to ‘what’s next’ to see a full step-by-step guide on the booking process.
Q. How do I pay my rent?
A. Rent is paid by card using the ‘financials’ function in your portal. Payments can be made in advance of the rent date but must reach u-student by the payment date. Once you have booked your accommodation you will be provided with log-in details for your portal.
Q. What if I pay my rent late?
A. A £20 administration late fee will be applied to your account and further £10 charges will be applied for each additional letter sent.
Q. What happens if my student loan is late?
Residents are advised to follow the checklist below to help ensure that their student loan application is processed as quickly as possible.
• Read all forms carefully and thoroughly. Follow the instructions and complete all relevant sections.
• Before you post the forms, make copies and keep them safe.
• Send any forms or letters by recorded delivery and keep a note of the tracking number. Check after a day or so to make sure the letter has been received.
• Keep a record of any calls you make. Write down the date, time, who you spoke to and what was said.
• Tell the Student Loan Company if your bank details change.
• If there is a problem, contact your university to get help.
• You may want to, make sure that you have a backup plan, such as a student account with an overdraft facility or a part-time job.
Q. Is there a charge for using credit or debit cards?
A. An additional 2% charge will be applied to the payment figure when paying by credit card. No additional charge will be applied to debit card payments.
Q. Will I have to pay council tax?
A. Residents who are full-time students are not required to pay council tax. Any residents who are not full-time students will be liable for payment of all of the council tax for their flat.
Q. What sizes are the bedrooms?
En-suite 12.5m sq
Standard 14m sq
Accessible 18.8m sq
Premium 17.9 m sq
Premium Large 19.3m sq
Double Bed Premium 18.5m sq
Studio 24m sq
Apartment 35.8m sq
Standard 10m sq
Premium 10 msq
En-suite 16m sq
Accessible- 17m sq
Apartments- 42m sq
All sizes above are approximate
Q. What kitchen items are supplied?
A. All u-student accommodation is fully furnished and fully equipped with crockery, cutlery, pans and utensils. A list of items provided is available on the 'downloads' page of the website.
Q. How do I report repairs?
A. You can use the ‘talk to us’ function in your portal to report any maintenance issues or repairs.
Q. Can I have guests?
A. Guests can visit but they must sign in and out on each visit so that accommodation management has an accurate record of all on-site visitors in case of an emergency. While on site you are responsible for the behaviour of your guest(s) and any damage or disruption caused. You must also inform your flat mates if you have a guest staying as the living area is shared.
Q. Will my room be inspected?
A. All accommodation, including bedrooms and communal areas, will be checked every term. Accommodation management will notify residents of this at least 24 hours prior to the inspection taking place.
Q. Is there any type of pastoral care or security?
A. Our sites, include a reception area which is staffed 24 hours a day, 7 days per week. Accommodation management is based in the main reception area and can be contacted within office hours. Outside office hours we have trained security staff based in reception to assist residents with any problems or issues.
Accommodation management can help with a number of issues and provide guidance and support. u-student Carlisle, does not have a reception but does have an off-site accommodation manager who is contactable around the clock.
All of our accommodation is privately managed and secure, including swipe or PIN access and CCTV. Appropriate emergency signage is displayed, fire evacuation drills are undertaken thr
Q. Are my personal goods insured while at the accommodation?
A. Personal belongings insurance is provided by Endsleigh Insurance and included in your rent. An insurance certificate will be sent to you before arrival and a copy will be available on the ‘downloads’ page of the website. Residents have the option to purchase upgraded insurance cover from Endsleigh if required.
Q. Do you have a car park or bike storage facilities?
A. Bike storage is available on all sites and is free to use. You will need to provide your own lock to keep your bike secure.
Carlisle: Car parking spaces are not available on site. A small number of parking permits can be issued if you contact the local council.
Newcastle: Car parking spaces are not available on site, and the council will not issue any on-street parking permits in this area.
Q. Do you have any laundry facilities?
A. All u-student accommodation has on-site coin-operated laundry facilities including washing machines and tumble dryers.
Q. Is a cleaning service provided?
A. It is your responsibility to clean your room and you and your flat mates are jointly responsible for cleaning your flat. The stairs, hallways and entrances outside the flats will be cleaned on a regular basis by u-student staff and contractors. At the end of the tenancy, flats must be returned in good condition or additional charges may be levied.
An additional cleaning service to include the kitchen and lounge takes place in Carlisle.