Chestnut House

If you cancel your room booking within 14-days of your Accommodation Offer (provided you have not seen the accommodation) then you will be entitled to a full refund of booking fees. After 14 days, the booking fee is non-refundable.

If you have made your booking less than 14 days before your scheduled check-in date, you may cancel your booking until the 14-days after receipt of the Accommodation Offer or the date you actually check-in, whichever comes earlier.

If you cancel your booking after the 14-days cool off period, your booking fees is not refunded and you will be required to meet the obligations set out within the Tenancy Agreement, until you are able to find a replacement tenancy to take over your tenancy.

If you do not sign the tenancy agreement within the 14-days cool off period, the landlord will cancel your booking automatically and retain your booking fee.

If for any reason you decide to leave during your contracted term after moving in, the landlord may agree to release you from your contract. In this case, you are required to provide a replacement tenant to take over your room for the remaining period of your contract.

If you do not meet the grades of the university you initially applied to OR fail to receive a VISA, you may be released from the contract and receive a refund of your deposit provided you provide the documents as a proof of this. 

• Who cleans the room and communal area?

The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner. 

• Which room types are suitable for double occupancy?

Some studios are suitable for double occupancy. 

• How much is the booking fee and what happens to it?

We charge a booking fee from £150 to £250 which will turn into your deposit once you’ve moved in.

• Can I choose who to live with?

We take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. We always do our best to accommodate these preferences, if for whatever reason we can’t fulfil them we will always try to achieve one or two and notify the student if they aren’t possible.

• Can I book a flat with my friends?

Yes you can book a flat with your friends and specific schemes do sometimes run group booking promotion throughout the year. Please check with the site for more information.

• Am I allowed to have guests?

Yes. It is your home so you are allowed to have guests visiting you. Generally speaking, we offer a maximum stay of 3 days with no additional charge. Extensive stay is not allowed.

• Do you provide female only accommodation?

We do provide female only accommodation in some of our schemes but not always possible to accommodation. Please speak to the site team to find out more information.

• What shall I bring with me?

We’ve come up with a handy list of things for you take to University, click here for more information.

• What’s provided in the bedroom? Do I need to bring my own bedding?

Facilities and features can vary from scheme to scheme. Typically you are provided with a bed, a study with a desk and a chair, book shelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends UniKitOut to be delivered to your room prior to your move in.

• Can I bring my own electrical, i.e. rice cooker?

We do not advise our students to bring your own cooking electrical for health and safety reasons. 

• Can you arrange airport pick up service?

We are more than happy to arrange airport pick up service for you. All you need to let us know is your name, arrival date and time, flight number and we arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare.