Stoneworks

Cancellation Policy

Cancellation before you move in:

To confirm your application, an advanced rent payment equivalent to one week’s rent is required. On moving in, this money will transfer to your rent account, providing you have met the terms in the Agreement.  You also need to read and sign the Assured Shorthold Tenancy Agreement (the “AST”) before you move in.

Once you have paid your advanced rent payment and signed your AST online you are agreeing to take up your place within the accommodation and are bound to pay the AST fee in its entirety. Any subsequent request to cancel will require you to find a student to replace you. This carries an administration fee of £100.

The following is applicable to first-year students only:

If you are not successful in obtaining your place at your chosen university/college then don’t worry.  We will consider a release from your AST and refund of any advance Rent payment where you can provide proof that you did not obtain a place at a university/college which is within a reasonable distance from accommodation booked. You will need to submit your request to cancel in writing or email along with the proof to the Accommodation Manager at your chosen location within five working days of the confirmation that you have not received your place.

We will also consider the same release terms if you fail to obtain your visa to study. However, you will need to send us proof of such within five days of receipt from the visa office, and before 1st September 2019.

Advanced Rent Fee Repayment:

Up to 31st July: After paying your advance rent payment you have five workings days to complete your booking by signing the AST and completing the guarantor information (if applicable). After five days your booking fee becomes non-refundable.

From 1st August: After paying your advance rent payment you have 48 hours to complete your booking by signing the AST and completing the guarantor information (if applicable). After 24 hours your advance rent payment becomes non-refundable.

Cancellation after you have moved in: 

1. Replacement – if you wish to leave the accommodation after you have moved in, you will need to find a suitable replacement to take over your agreement, and you will remain liable for all fee payments until the replacement has signed a new agreement, paid and checked into the accommodation. Only at this point are we able to release you from your Agreement and refund you any overpayment that may be due on your account. Replacements carry a £100 administration fee.
2. Without replacement – we will only consider any release without replacement in exceptional circumstances, such as on medical grounds, and where you have had to withdraw from University. Any request will need to be accompanied by evidence, such as a doctor’s letter and sent to the Accommodation Manager. Any decision whether to release under exceptional circumstances is final.

Q. What do I need to bring with me when I arrive?

On the day you move in, you’ll need to bring along kitchen items, bedding, clothing, and any personal items to make you feel at home. Be sure to bring some form of ID with you, too.

Q. Do I have to be a student to live here?

To live here you must be a student, enrolled in a college or university, and be 18 years or older at the time of check-in.

Q. What happens if I don't pay my rent?

In some cases, legal action will be taken in order to recoup the amount.

Q. What do I do if something isn't working in my apartment?

However small the problem, be sure to contact reception and fill in a quick repair form, and our facilities will get right to it.

Q. Can I receive a post?

Sure, all of this property’s residents have their own letterbox and will be given a key to check their post at any time. If you have a parcel delivered, a reception will look after it, just be sure to bring your ID with you upon collection.

Q. What will I need to do before I move out of my room?

Pack up all your belongings and give the room a clean – it’d be lovely if you left in the same condition as you found it. Once that’s done, hand over your fob and post box key, say your goodbyes, and be sure to have a great summer.

Q. Can friends and family visit?

Of course, they’re welcome to come and see you throughout your studies. However, only one guest is allowed to stay in your room for a maximum of 3 nights a week. And, you must be with them the entire duration of their stay and sign them in on arrival.