Q. Can I live at here?
You must be a full-time student, and be 18 years or older to live with us.
Q. What are your contract lengths?
Each of our properties offer different contract lengths and room types.
Q. Do I have to pay a booking fee?
No booking fee is charged. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.
Q. Can I choose who I live with ?
If you are applying to live with friends, you can mention the details for the same in preference section while making a booking.
Q. When do I pay my rent?
When you accept your room offer, you'll be given three options for payment schedules. These are:
- To pay your rent in full.
- To pay your rent in three instalments spread throughout the year.
Q. Can I pay my rent from overseas?
You can pay your rent either online, or by bank transfer depending on your chosen property. Please note that if you make your payment using a credit card or an overseas debit card, you will be required to pay a surcharge of 1.5%. Contact your chosen property directly for more information.
Q. What can I do if my student loan hasn't arrived yet?
You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team. You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up. You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date. A one off admin fee of £50 will be charged and payable with the initial 2 weeks rent payment and this £50 admin fee will not deducted from the balance of rent due.
Q. Can I book if I'm under 18?
Students 18 or above are only allowed to stay here.
Q. What happens to my deposit?
Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.
Q. When do I get my deposit back?
Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damages found in your room or the communal areas in your flat. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.
Q. Do I need a guarantor?
If you wish to pay your rent in three instalments, you will need a guarantor. Your guarantor must be a homeowner or in full-time employment. Some of our properties require guarantors to be UK-based, others can accept overseas guarantors.
Q. What if I want to cancel my booking?
Full allocation and termination policies are detailed for you within the booking pages of our website. As our termination policy states, you can cancel your application up to 14 days after the date we confirm your booking is complete (the Initial Cancellation Period). Full security deposit will be refunded.
Q. Do I have to move out in the holidays?
No, your room is your room for the full contract period! You won't have to move out in the holidays, so you won't have to remove your belongings every term.
