The Combworks

Property prefers to receive rent in four instalments throughout the year. Their instalment dates are aligned with the University term if you are receiving student loan support or a scholarship.

If you book for summer stays, they are limited to 10 weeks only, you will need to make a full payment up front, before you arrive at the residence. Summer stays do not require a deposit payment.

Your booking is not complete until payment is made and until payment is made the room is not secured. 

Rent Payments

• Pay in Full
• Pay in 3 installments, due in September, January and April.
• It is possible to pay 4 installments with prior approval

Mode of Payment

Pay by Credit Card, Debit Card or Bank Transfer

Cheques or Cash payments are NOT accepted

Contact a Unilodgers specialist for further information 

Cooling-off Period 

Provided you have not collected your keys, you can cancel your booking in writing or by sending an email to the residence inbox within 7 days of accepting your agreement. You will receive a full refund of all fees paid to aparto. If you book your accommodation on or after 1 August 2022, your cooling-off period will reduce to 48 hours. 

Booking Terms 

Once you have signed the agreement to confirm your booking, the agreement's terms and conditions, including all payments, are legally enforceable. 

• For the Combworks in Aberdeen, a booking fee of £100 is required to confirm your booking. £100 will be retained for any successful cancellation for any reason outside of the Cooling-off Period.  
• For the Glasgow West End residence, a booking fee of £300 is required to confirm your booking. £100 will be retained for any successful cancellation for any reason outside of the Cooling-off Period. 

Reasons You Can Cancel

Suppose you are refused a study visa or are unsuccessful in obtaining entry to your chosen university/college. In that case, you can cancel your booking, and you will receive a full refund of rent and deposit minus the retained fee. You must contact the residence team within 72 hours of receiving suitable confirmation (e.g. UCAS portal, visa letter) and evidence in both these circumstances. 

Tenancy Takeover Process 

If you no longer wish to live with aparto and the above circumstances do not apply, you will need to find another tenant to take over your tenancy. Please note that you will remain liable for all accommodation fees until a replacement person is found and their tenancy starts.

You must email the residence inbox, and our team will provide details of this process. The new tenant must be a student, and aparto must approve the new tenant for the tenancy takeover to be valid. A fee also is retained for successful requests.  

The tenancy takeover process applies to the following circumstances:

• Any travel disruption for any reason. 
• Any government and or institution restrictions because of the pandemic.
• Distance learning where classes are moved online.
• Your university or college changes course dates.
• Change your mind for any other reason. 

This list is not exhaustive and is subject to change or addition at the discretion of the on site team. Tenancy takeovers will only be allowed during certain periods of the year. Speak to your site reception for more details.

Cancellation after you have moved in

To avoid any doubt, once your tenancy reaches it start date, you are no longer eligible to cancel and must find a replacement student.

Contact a Unilodgers specialist for further information.

Q. Can I cancel my tenancy contract if I wish to leave early/go back home?

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away. If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy under the after you move in section.

Q. Can I cancel my tenancy contract if I cannot come back to the UK/Dublin due to the travel restrictions?

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

Q. Can I cancel my 20/21 tenancy contract if my university is only offering online courses next year

We are aware that many universities have taken these precautionary measures. However, if you are enrolled in your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.
 

Q. Can I cancel my tenancy contract if I am worried about not being able to get back or start my course in September 2020?

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

Q. Can I cancel my tenancy contract if I cannot complete my A-Levels/ Leaving Certificate and my University has deferred enrolment?

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.
 
Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. 

Q. Can I cancel my tenancy contract if I cannot get a visa/cannot to enter to UK/Ireland?

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.
 
Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. 

Q. Can I cancel my tenancy contract if English examination centres have been closed, I cannot get the English exam results on time?

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.
 
Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. 

Q. Can I cancel my tenancy contract if I am from Wuhan City/ Italy (the city has been shut down since the end of January/Early March)?

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.
 
Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. 

Q. Can I cancel my tenancy contract if I have decided to defer my University offers to next year?

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies.

Q. What do I need to bring with me when I arrive?

On the day you move in, you’ll need to bring along kitchen items, bedding, clothing, and any personal items to make you feel at home. Be sure to bring some form of ID with you, too.

Q. Do I have to be a student to live here?

To live here you must be a student, enrolled in a college or university, and be 18 years or older at the time of check-in.

Q. What happens if I don't pay my rent?

In some cases, legal action will be taken in order to recoup the amount.

Q. What do I do if something isn't working in my apartment?

However small the problem, be sure to contact reception and fill in a quick repair form, and our facilities will get right to it.

Q. Can I receive a post?

Sure, all of this property’s residents have their own letterbox and will be given a key to check their post at any time. If you have a parcel delivered, a reception will look after it, just be sure to bring your ID with you upon collection.

Q. What will I need to do before I move out of my room?

Pack up all your belongings and give the room a clean – it’d be lovely if you left in the same condition as you found it. Once that’s done, hand over your fob and post box key, say your goodbyes, and be sure to have a great summer.

Q. Can friends and family visit?

Of course, they’re welcome to come and see you throughout your studies. However, only one guest is allowed to stay in your room for a maximum of 3 nights a week. And, you must be with them the entire duration of their stay and sign them in on arrival.