When should I let the village know my intention of departure?
You should let them know as soon as you know, that way they can better organise cleaners for your room for the next person to move in.
When will my bond be refunded once i check out?
It generally takes up to 28 business days for your bond to be refunded by our accounts team. To make the process more streamline, please ensure any outstanding debt is paid and cleared before your refund is finalised.
Who has access to my room?
You will be the only resident that has access to your bedroom, everyone in your apartment will have the main apartment key as well as yourself.
In case of a lock out after hours, the resident assistant will also hold the master key to let you back into your room.
Do I have to pay a new deposit?
No, you will not be required to pay a new deposit as your current deposit will carry through to your new residential agreement.
However, depending on your contract length and room type, you may be required to make a top up payment towards this to ensure it matches your weekly residential fees.
When is the latest I can reapply?
You can reapply at any time. However, if you leave your reapplication late you may not receive the same bedroom or your living preferences. You may also miss out on any promotions we are running – so it’s best to make sure you get your reapplication in early!
How do I log a maintenance issue?
You need to log onto the portal and select log a maintenance request, everything must be logged through the portal.
How do I know if my reapplication is successful?
If you are successful in your application for accommodation, an offer of accommodation will be issued within 2 working days of your application. Offers will be issued on a daily basis – however bedroom allocations may not be finalised until re-applications are closed. Once you have satisfied the reapplication criteria you will be notified via email with a confirmation.
How often will my apartment be inspected?
Full apartment inspections will occur once a month.