36/187 Collins Street, Melbourne

Deposit Amount: 

The deposit amount varies from apartment to apartment. Generally, the refundable security deposit/bond is

1. $2,500 for a furnished studio apartment
2. $2,500 for a furnished 1 bedroom apartment
3. $2,500 for a furnished 2 bedroom apartment

The security deposit/bond is refunded back to you after your License to Occupy agreement has ended and your apartment has been inspected.

Payment Info:

You can pay the required fees and charges online using a debit or a credit card, through a bank transfer, or by making a cash deposit in person at an ANZ branch if you are already in Australia.

When making your booking, once you have completed all documentation and provided proof of identity, payment of the following must be made in order to receive your final confirmation for your reservation.

1. One cycle of rent. (Depending on what you have chosen – fortnightly, every 4 weeks, or the entire stay upfront)
2. One cycle of internet service fees (If selected
3. Exit clean fee
4. Refundable security deposit / bond
5. If paying by credit card, we use Integra Pay to provide a secure payment service. Integra Pay will charge you a processing fee of around 3.5%.

Payment Plan:

You can pay in installments or in Full.

The first cycle of rent is due when you make your reservation. It is only after payment is made that your reservation is confirmed

You may choose to pay your rent periodically. The periodic rent cycle options are:

• Every 2 weeks in advance
• Every 4 weeks in advance

You may choose to pay for your entire stay upfront at the time of signing your License to Occupy. A 5% discount is applicable to rent and any extra services selected if you choose this option. The discount is applicable only to stays of six months or longer.

Q Can I book an apartment without viewing?
Yes, most definitely. Most of our bookings are finalised online by people who have not yet arrived in Melbourne. The process is very simple and if you have any questions whilst you are completing the reservations, feel free to contact our Reservations Team. We will be delighted to assist.

Q  How do I make complaints?
We hope that you never have any reason to be dissatisfied with the service we provide. However, if you have any issues that you would like to bring to our attention, please contact us through the “Contact Us” section of our website and we will endeavour to resolve the problem for you at the earliest. Our guests are the most important people in our business. We take any feedback or complaints very serious. Emails sent through are seen by all levels of management in addition to our reservations team.

Q What is the minimum length of stay accepted?
Depending on the time of the year and season, we offer different contract lengths which can vary from 52 weeks, 44 weeks, 26 weeks to short term stays. If you are wishing to lease one of our furnished apartments for less than 26 weeks, please speak to our reservation team.

Q How safe are the buildings?
Most of our properties have top class security systems, CCTV cameras electronic entrances, secure electronic elevator access to your level, high security registered keys to your apartment. However, you must abide by the policies of the property to help ensure the safety and security of one and all.

Q Can I get parking?
We are able to offer car parking at many of our locations. In some instances where the building you have chosen does not have car parking available, we may be able to arrange car parking in a neighbouring building.Car parking is an optional extra ranging from $70 - $120 per week, depending on location. A minimum booking of 7 nights applies for all car parking