Student One Elizabeth Street, Brisbane

Updates to policy

• There is no charge for changing a booking and where they have paid a deposit that is moved to the new booking.
• In the event that a student wants to cancel a future booking, they can do that and again there is no penalty. Any payments that have secured their original booking will be refunded as long as they cancel it before 14 days of their initial arrival date.
• Please be assured hat you can continue to book the property with confidence as all bookings are 100% refundable if cancelled before the arrival date because of travel restrictions imposed due to the Coronavirus

You are bound by the Residential Tenancies Agreement. The management will endeavour to work out any issues within the guidelines set out by the Agreement.

Q. How many beds do you have?

Student One on Elizabeth Street will have over 900 beds available.

Q. Can I live there regardless of where I’m studying?

We have relationships with all of Brisbane’s education providers and we are happy to accommodate you as long as you are studying.

Q. What types of rooms do you have?

Our room types include single, double, bunk, twin, king and executive studios, and 4 or 5-bedroom apartments.

Q. If I have a medical condition and I use a wheelchair do you have accessible rooms?

We have wheelchair-accessible rooms and rooms we can reconfigure to suit your needs. We’ll work together to ensure you are comfortable and at home at the property.

Q. What do I need to bring with me?

Your clothing, bedding and any personal items you wish to bring. If you want to travel light, Student One has bedding, kitchen and the essentials starter pack available for hire or purchase, so there’s no need to bring anything big with you.

Q. What if I arrive late at night?

Our reception is staffed 24/7. We will always be able to accommodate you at any time of the day.

Q. Will I be able to meet other people?

We have an extensive social calendar full of events organized by our activity coordinators. Some of our events include city tours, semester balls, theme park visits, cultural tours, sporting events, to name a few. You will have many opportunities to meet other like-minded students from across the globe.

Q. Do you prepare my meals?

Each studio and apartment is fitted with kitchen facilities to allow you to cook for yourself to your own schedule and culinary needs. There are no catered options available but several food outlets are located within the buildings on street level and we frequently organize food nights as part of our community engagement program.

Q. What do you offer?

We offer flexible living options to suit all budgets and needs. All of our apartment types are fully furnished and air-conditioned. Room types include a range of studio types and five-bedroom share apartments. To view more of our options follow the menu prompts to rooms. You will have the opportunity to live in the heart of Brisbane, enjoying access to free unlimited WiFi internet, communal facilities such as kitchens and BBQ areas, gaming and entertainment areas, a 24hr customer service team and high-level security features.

Q. What internet options do I have at student one?

Free unlimited high-speed internet is available throughout all the properties for you to use.

Q. Are water, gas, and electricity included in my rent?

Yes, all utilities including water, gas, and electricity are included in your rent.

Q. Do I need to pay a bond?

Yes, you will be required to pay a bond which will be forwarded to the Residential Tenancies Authority (RTA). This is used as a security payment in the event of any damage, rental arrears or cleaning to the property is required upon your departure. If the apartment is left in an acceptable condition and your rent is paid up to date, then the bond will be returned in full.

Q. Can I check in after the agreement start date?

Yes, however, your rent starts from the date of your tenancy agreement, whether or not you have checked in.

 Q. If I pay the deposit and my visa is denied, will I get any refund?

If you notify us prior to 14 days before the start of the agreement then all rent paid will be refunded.

Q. Can I stay with you for less than six months?

Flexible tenancies are available as minimum as four weeks. You will be asked to extend your agreement also if you want to continue.

Q. Can I live with my partner?

Yes, couples can also be easily accommodated.

Q. Can I live with 3 or 4 of my friends in a 5-bed apartment?

Yes, you can freely choose with whom you want to accommodate. If there are spare spaces in your apartment then other students will be accommodated to fill the remaining bedrooms.

Q. Can I have a pet?

No, pets are not allowed.