Scape Toowong

Bond payment: The bond is equivalent to 4 weeks' rent and must be paid by the time the student check-in.

Holding fee: An initial holding fee of one weeks’ rent has to be made to secure the room. This payment is non-refundable and forms a part of the rent when the student checks in.

Rent payment: You can either pay fortnightly by setting up direct debit prior or upon check-in or pay in 2 equal instalments, one due prior to check-in and the second half through your stay as specified on your payment schedule (only applicable to 49-week bookings).

All upfront payments receive a 4% saving by paying 4 weeks in advance and in full (please note, 4% saving only applies for 49-week bookings and provided the lease is not broken at any time).

Payment methods: The following payment methods are accepted by the property:

Debit cards (international debit cards will incur a 1.25% surcharge)

Visa Card(1.9% surcharge will be added) both debit and credit card

Mastercard(1.5% surcharge will be added) both debit and credit card

International debit card applies the as Visa card and Master card, however, students need to
double-check if there is any other foreign transaction fee from their bank.

Updates to Policy

The Property is offering a deferral and cancellation policy for new bookings commencing in 2021 or semester 1, 2022 that provides flexibility if you are currently outside of Australiaand  impacted by COVID-19. This means you can secure your new home now, but with peace of mind that you can change or cancel your new booking without any financial impact*.

DEFERRAL

If you have a booking and are not able to arrive in Australia because of COVID-19, you can defer your contract to the following semester. The same terms of the original booking will carry forward to the new semester booking, including the type of room you booked and even the same weekly rent.

CANCELLATION

If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid.

We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you
need to do is provide supporting documentation:

• Visa Denied - If your visa application is rejected or the visa centre remains closed in your respective country.

• Flight Cancellation/Travel Ban - If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.

• Intake Delay of University/Education provider - If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.

** Our above Deferral and Cancellation Policy is only available to new students with a booking commencing in Semester 1, 2022 who have not previously stayed with us at one of our Scape Group properties and are currently located outside of Australia. Please note that once your contract commences, this policy no longer applies. This policy relates to individual bookings only; group bookings are not subject to the same terms and conditions. For students currently in Australia, please refer to Atira’s Standard Cancellation Policy. Should you need to delay your arrival by more than 14 days we may need to relocate your booking to an alternate property within The Scape Group portfolio in close proximity to your current building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate.**


Regular Policy

Cancellation prior to lease start date

If a student requests to cancel or does not sign the residential agreement within the required timeframe specified by Scape, the booking may be cancelled and all fees paid will be refunded to the customer less the 1 week holding deposit.

All refunds will be made via the same method in which they were paid and to the same bank account or credit or debit card used. In order to arrange a refund, the customer may be required to complete a refund form.

Once the residential agreement is signed, the terms and conditions of the residential agreement will then apply.

Q. What is included in the rent?

Your stylish room, access to our vibrant communal spaces, all utility bills (i.e. electricity, water, heating) and unlimited Wi-Fi internet are all included.

Q. What facilities do you have?

Communal lounges, study areas, communal kitchen, CCTV, electronic swipe card access, cinema area, laundry access, free bike storage, and outdoor courtyard.

Q. What are the tenancy lengths?

There are both 19 and 49-week contracts.

Q. What does my bond cover and when will I get it back?

The bond is registered with the appropriate state based authority and covers any damage you may cause to your room; this excludes normal wear and tear. It is refundable at the end of your stay with us as long as there are no damages, your room is left clean and there is no outstanding rent. You will receive an email when your bond is ready to be returned. 

Q. Do you allow pets?

No, pets are not allowed.

Q. Is there any curfew?

No, curfew is not available.

Q. Can I have guests overnight?
Yes, you may have guests to stay up with you for up to 7 nights.

Q. Is there a car parking?
 No.

Q. Can I smoke in my room or in the building?
No, this scape building is smoke-free.

Q. Can I let my friend live in my room when I am away?
No, you must accompany your guests all the time.

Q. Can I take my bicycle?

Yes, bicycle storage is available.

Q. If I go away for university holidays, do I have to pay rent for that period?
Yes, you have to pay the rent for the entire duration of your contract.