Q. What utilities are included?
All utilities: water, sewer, electric ($30 allowance per month) cable TV, internet and garbage are included in your rent. There is an annual service fee of $60 for Conservice Utility Management which covers the cost of service for billing roommates for their portion of utility charges, making it easier for everyone.
Q. What appliances are included?
Dishwasher, microwave, stove/oven, refrigerator, washer & dryer are included in the rent.
Q. What furniture is included?
Fully furnished (couch, loveseat, tv stand, coffee table, side table, full-size bed, full mattress, dressers, desk, side table in the bedroom are included.
Q. What is the pet policy?
Yes! There is a $400 fee for having pets at the property. We have breed and weight restrictions.
Q. Can I live with my friends?
All applications include a “preferred roommate” field for you to list any requested roommates. We cannot guarantee any roommate requests, but we do our best to keep requested roommates together based on availability.
Q. Do you allow couples?
Anyone can live in our units as long as they meet our qualification guidelines.
Q. Can I change rooms if I am unhappy with my allocated roommate?
You can transfer units based on availability. Transfer fees and documentation will be required before you can pick up new keys.
Q. How do you decide who I live with?
The online housing application includes an Interest page with several questions related to cleaning habits, sleeping habits, studying habits, hobbies, etc. This data is used for roommate matching. We do not guarantee a perfect match for all roommates.
Q.How are maintenance requests handled?
All residents have a 24-hour Resident Portal where maintenance requests can be submitted. Requests can also be submitted over the phone or in person at the office. Maintenance requests are completed in order of priority and date received. Most requests will be completed within 48 business hours. Any delays will be communicated to the resident. After hours emergencies must be reported to the office via the after-hours service line and will be responded to within 1 hour.
Q. Who can I speak to if I have a problem?
Our office staff is ready and willing to help however we can. Please call or stop by the front desk to discuss your situation and the appropriate person will address it. You can also submit all inquiries through the 24-hour Resident Portal.
Q. Do you provide summer housing?
Our community provides housing all year round and would love to accommodate you for the summer months based on availability.