Plymouth Cross House, Plymouth

Deposit Fees: 

Deposits vary by property ranging from £99-£250 and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.

Rent Payments:
If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.
If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.
Please note you must have paid the rent due by the time you arrive to check in.
Pay in 10 instalments with an additional one-time admin fee (UK-based guarantor required)

Mode of Payment:
Pay using a debit card or a credit card online, over the phone or at the reception
Pay via direct debit or bank transfer

FIRST YEAR STUDENT WAITING FOR EXAM RESULTS
If you’re still waiting for your exam results and you’re not sure whether your place at
university is confirmed, don’t worry, you can still apply. 
If you are a prospective first year Undergraduate or Postgraduate student and your
offer of a place at your preferred University or Higher Education Institute is
withdrawn by the University or Higher Education Institute because you do not
achieve the required entry grades, you may be eligible to be released from this
agreement. 
You must provide written evidence from the University that you do not have a place
within 3 days of your results being published (and no later than 28th August,
whichever date is sooner) and we will release you from the contract without penalty
and refund the deposit paid. 
You may also be eligible to be released from this agreement if you are a prospective
first year Undergraduate student and you choose to go to a different University
because you have exceeded your expected grades. 
To apply to be released from this agreement in the circumstances referred to above,
you will need to supply us with a copy of: 
 A written or email confirmation that you wish to cancel your reservation,
stating full name and full details of the property booked;
 A written rejection letter from your chosen university/college or UCAS, a
screen shot of your UCAS status which confirms that the required results
were not achieved, or a copy of the proof of acceptance of your new
university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days from the date
your results are published. On receipt of the required documentation it will be
verified and, provided we are satisfied, we will cancel your agreement and
refund your deposit in full.

FIRST YEAR POST GRADUATE STUDENT WAITING FOR EXAM RESULTS
If you’re still waiting for your exam results and you’re not sure whether your place at
university is confirmed, don’t worry, you can still apply. 
If you are a prospective first year Postgraduate student and your offer of a place at
your preferred University or Higher Education Institute is withdrawn by the
University or Higher Education Institute because you do not achieve the required
entry grades, you may be eligible to be released from this agreement. 

INTERNATIONAL STUDENT WAITING FOR VISA
If you’re still waiting for your VISA to study in the UK and you’re not sure whether
your place is confirmed, don’t worry, you can still apply. 
If you are a prospective international student who has applied to a University
or Higher Education Institute and booked a room, you will be allowed to be released

from your Tenancy Agreement if you do not receive the entry Visa required for your
study in the UK and evidence is provided.
You must provide written evidence of your refusal of entry to the UK to study within
7 days of your notification of refusal. For more information, please speak with our
team.

CANCELATION POLICY (UK PROPERTY)
You can cancel your tenancy agreement for up to 14 days after the date of your
booking (the Initial Cancellation Period). For bookings made from 1st August to 30th
September ahead of the academic year the booking is for, the Initial Cancellation
Period reduces to 7 days. We will refund the full security deposit. 
Please note, £20 will be deducted from the refunded amount to cover any
international bank charges for deposit refunds made to non-UK banks. 
If you cancel your booking after the Initial Cancellation Period, you remain liable for
the weekly rent (for each and every week or part week) until you are able to find
another tenant that is acceptable and we are able to re-let the room. The
replacement tenant must be over the age of 18 and have the necessary student
status (it is your responsibility to find another tenant and provide them with the
correction information). If you find a suitable replacement tenant and the room is re-
let we will refund your deposit, less any appropriate charges, as well as a deduction
of £50 for the variation of the contract.

Q. Can I live here?

You must be a full-time student, and be 18 years or older to live on the property. You can book with this property whether you have a conditional or unconditional offer. However, please be aware of the cancellation policy prior to booking should your place at university not yet be confirmed.

Q. Are pets allowed?

No, pets are not permitted in the buildings, except registered assistance dogs.

Q.What can I bring?

You can bring most of your belongings but some electricals aren't suitable. Non-UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

Q. Can I choose my room?

 You can select the room of your choice or you can make special requests which they will do their best to accommodate, however, all requests are subject to availability and conditions.

Q. Can I request to move rooms during my tenancy?

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online.

Should your new room be more expensive, then you and your Guarantor shall be liable for the higher rent from the date you are given access to it.

Q. Do I have to move out in the holidays?

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Q.When does the discount come off my rent?

All discounts offered will be deducted off your final instalment of rent.

Q. What is included in my rent?

All utility bills such as gas, electricity, and water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.

Q. Do I need a guarantor?

If you wish to pay your rent in instalments, you will need a UK guarantor.

Q. What happens to my deposit?

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Q. When do I get my deposit back?

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.