BOOKING A ROOM
How do I book a room?
Booking a room is simple, all you need to do is provide us with the details & we will be more than happy to do booking for you.
What do you need from me to book a room?
It is a simple four-step process:
Complete the application form and pay an £50 application fee.
Complete your booking information and pay your deposit of £250.
Sign your tenancy online.
If you’re requesting to pay by instalments, you will need to provide the guarantor's information.
Please have all your personal details handy.
Upon completion of booking your room, you are bound by the contract you have agreed to.
Can I live in your residence?
You must be a full-time student, and 18 years or older at check in. However, please be aware of the cancellation policy prior to booking should your place at university not yet be confirmed.
Do you provide summer accommodation?
It is always worth checking if there is any availability.
Can I sub-let my room for the summer?
Students are not allowed to sublet their rooms during their tenancy period.
Do I need to have a UK-based guarantor?
Yes, if you choose to pay in instalments. If you choose to pay annually then you do not need to have a guarantor.
How can I send you my guarantor information?
You can send the same to us via email.
Can I pay in instalments?
Yes, if you have a UK based guarantor you can pay in four instalments. Students without a guarantor are required to pay their rent in full at a 2% discount.
What is the payment plan for rent?
£50 Application fee. Payable when you apply.
£250 Booking fee/deposit. Payable when you apply.
There are four installment dates as follows:
21 August 2017
02 October 2017
02 January 2018
03 April 2018
Is the £50 booking fee refundable?
No, the booking fee covers the administration to process your application with us.
What is the damage deposit for?
This amount is a refundable deposit taken to ensure that during your tenancy the fabric of your room is kept to an acceptable standard, taking into consideration wear and tear. A full list of charges on check out is available on your student portal.
What’s included in my rent?
Your fabulous en-suite room, all bills, 100Mb broadband wired and/or WiFi (Free upgrade to 100MB from September 2017) , contents insurance, 24 hour security, on-site maintenance and our friendly management team’s support.
What’s not included in my rent?
Pizza on demand or any food, laundry costs, TV license, parking, room-cleans.
How can I pay my rent?
You will be able to pay your rent online through your student portal, by direct debit, credit (2% charge) or debit card, BACS or bank transfer.
Can I change my rent instalment plan?
No. However, if you are struggling to make your payments, please email us regarding the same.
Can I pay my rent with my student loan?
The payment due dates should be in line with student loan payments. However, if this is not the case please let us know about the same.
How can I find out how much I owe?
You can see a full breakdown of payments made and due through your student portal.
What if I don’t pay?
We would request you to update us with the same, we would like to ensure that your payments are made on time.
Can I live with my friends?
Yes; we do accept group bookings for cluster flats.
How do you decide who I live with?
Rooms are allocated on a first-come, first-served basis. Should you have preferences we would be happy to consider those on application. However, meeting those expectations is based on availability at the time of booking.
Do you allow couples?
Yes, we do. This is only available in the studio rooms.
Can I choose which room I live in within the residence?
No. However, we endeavour to meet your requests depending on the availability at the time of booking.
Can I move in before my contract starts?
It completely depends upon the availaibility of the room.
What do I need to bring with me on arrival?
All your stuff! The room is furnished but you will need to bring items for you kitchen, linen and all your other worldly belongings.
Is there somewhere to park when I am unpacking?
Yes, for limited periods of time. Further information on arrivals will be emailed to you two weeks before check-in so that you can plan accordingly.
Will there be someone to collect my keys from?
Yes, the full team will be there to help you on arrival. If you are arriving out of hours, it is advisable to let us know, but you will still be greeted by a member of staff.
Can I change rooms if I am not happy with my allocated room or flatmate?
Yes you can. However, there are no moves until 4 weeks after the contact start date and there is an administration charge of £50. There is some flexibility on this if there are cultural reasons or in exceptional circumstances.
What cooking equipment is supplied?
A microwave, hob and oven.
What kitchen equipment is not supplied?
Crockery, utensils, pots/pans and other small appliances.
Kettles and toasters are not provided. It is recommended before purchasing these that you get together with your flat mates to purchase these items together saving money and space.
Is bedding supplied?
No, you will need to bring your own bedding. All the rooms have a small double bed so you will need to bring double size bedding.
Can I personalise my room?
As long as you are able to return it to its original state on check-out or you will be charged for damages.
Can I keep a fridge in my room?
No, unless it is for storing prescribed medication.
Can I bring my own washing machine/tumble dryer?
No, there are laundry facilities on site.
Can I bring a pet?
Tenants are not allowed to bring pets into the building.
Are there laundry facilities?
Yes. A wash costs around (tbc) £2.70 and a dry £1.20 (50 mins).
The laundry services are provided by Circuit. You will need to buy a top up card (£5 of credit) before you are able to use the machines.
Is there a post service?
Yes, you will have a post box in reception for your flat. Parcels can be delivered to reception. However, please be aware of our postal policy in using this service.
Where can I smoke?
Outside, in the smoking shelter. The buildings are non-smoking and incidents of smoking indoors will be dealt with strictly.
Do I have Wifi?
Yes, WiFi comes as standard.
Is a TV provided?
In communal kitchens and studio flats with freeview TV subscription. However, a TV licence is not provided and students are responsible for paying for this annual charge.
Who is responsible for cleaning my flat?
You and your housemates are. It’s handy to have a cleaning rota in place with your flat mates.
Who is responsible for cleaning the communal areas?
The onsite maintenance team is responsible for the same.
Can we have a party?
Yes, as long as you are mindful of other students living in the building and clean up after yourselves.
Are there spare rooms for visitors to stay in?
No, unfortunately the buildings are filled to the brim with fun-loving students every year.
Can I park on site?
There is no permanent parking on site. If you require disability parking then please contact onsite maintenance team.
How do I report maintenance?
You can report maintenance through your student portal, or at the front desk.
What happens once I have reported maintenance?
When things go wrong in buildings the onsite maintenance team would fix the same at the earliest.
How do I report a maintenance issue out of hours?
Online through your student portal or via email and the same would be dealt at the earliest. If it is an emergency please call the emergency number provided to you in your welcome book.
Who can I speak to if I have a personal problem?
There is always someone to speak to if you have a problem. In the first instance your university student support team may be best equipped to offer you advice.
What do I need to do before I move out?
Book your check-out appointment at reception, over the phone or email giving at least 7 days' notice. The appointments usually take place between 9am and 6pm - don’t worry it only takes around 15 minutes!
Can I pay extra for my room to be cleaned?
Yes. Your room must be left in the same state as when you arrived to avoid charges to your damage deposit. Please contact the management team to request details for our trusted affordable supplier who will be able to provide check-out cleans.
How do I return my keys?
Hand them in at reception on check-out.
Will I get a deposit returned to me?
Yes, provided your room is left in the same state in which you found it on check-in. A list of charges that may be applicable are available on your student portal.
Can I store stuff in my room and collect it later?
Unfortunately not. Information is available at reception as the team does not have available storage space onsite, even if you have re-booked for next year.