St Mary's Newcastle

Cancellation cooling off period(s)

If you choose to cancel your booking with Cloud Student Homes, you have 7 calendar days after signing your AST to do so. If you made your booking fewer than 7 calendar days before your AST start date you may cancel your booking up until the day prior to your tenancy start date, without incurring penalty. You may request to cancel your booking by sending us an email or contacting your property management team. Cloud Student Homes will refund your deposit within 10 working days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

Cancellations after the cooling off period(s)
Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy
 

Cancellations after you have moved into the accommodation
You must speak to your local Property Manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met: • You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract. • The incoming tenant must sign an AST with Cloud Student Homes, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor. • Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation Please note that you will be charged for the length of stay you occupied the room, and for any different in rental amount between yourself and the replacing student (if applicable). If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation

Cancellations by Cloud Student Homes or the Landlord 

If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled. If for any reason Cloud Student Homes is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution. If the property cannot offer an alternative, or the alternative is not suitable, we will refund all monies paid to Cloud Student Homes. 

First-year students who do not get a place at university: “No Place, No Stay”

This offer is applicable to undergraduate first-year students only. If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn as a result of not achieving the required entry grades, you will be eligible to receive a refund of your deposit You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a Cloud Student Homes property because you have exceeded your expected grades. To cancel under “No Place, No Stay”, you must supply either; (a) a copy of a written rejection letter from your chosen university/college or UCAS, which confirms that the results you required for acceptance were not achieved; or (b) a copy of the proof of acceptance to a new university by UCAS adjustment. This must be received by us, Cloud Student Homes or directly to your property management team) within 5 calendar days of the date on which your results are published. On receipt of the required documentation, the agreement will be cancelled with a refund of your deposit. 

Visas
If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded

For more information, please contact a Unilodgers specialist.

Q. Can I have friends stay over with me overnight?

With Cloud Student Homes you truly are home, therefore your guests are more than welcome to stay over with you.  We would ask that you let both the onsite team know, and also take into consideration your flatmates.  Guests are able to stay for a maximum of 3 nights, for further information please speak to your accommodation team.

You are solely responsible for your guests, and you would be liable if they cause any complaints or damage.

Q. What is included in my rent?

We provide all the basic furniture that you will need for your stay with us, including a bed, desk, wardrobe, etc.  We do not provide bedding, linen, or kitchen items – if this is something that you are wanting us to organize for you for your arrival.

Q. Can I pay in installments?

If you have a UK guarantor then you are able to choose between 4 or 9 installments, if you do not have a guarantor then you will need to pay in full and prior to your arrival