Q. Why should I live at The Glassworks?
A. We want you to have the best student experience possible. That means going beyond just providing somewhere comfy and practical to live, to ensure you feel safe and happy. And we have staff on-hand 24/7 to ensure that’s the case. It’s why we’ve been awarded an International Accommodation Quality Mark and have been voted Best Value for Money 2016 in the National Student Housing Survey, the question should really be, why should I not stay at The Glassworks?
Q. Do I have to be a student to live with The Glassworks?
A. To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you’re unsure, your university or college should be able to let you know.
Q. Do I need to take out contents insurance?
A. No, you do not. Contents insurance is automatically included with your rent. When you arrive we’ll provide you with details of the policy.
Q. Can I connect to the internet?
A. Absolutely. A super fast internet connection is available in every The Glassworks bedroom.
Q. Do I need to move out during the holidays?
A. Your Glassworks contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.
Q. Do you have staff on your property?
A. The Glassworks home has a team of trained staff on site to respond to meet your needs. Their job is to make you The Glassworks experience as enjoyable as possible. On-site management offices are open Monday to Friday and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day.
Many of our properties also have a highly skilled team of caretakers who are available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure there’s a 24/7 presence. Please check at your chosen location to confirm details.
While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far we can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.
Q. How safe is The Glassworks property?
A. The Glassworks takes safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available.
Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.
Q. What happens if I have a maintenance problem?
A. Every The Glassworks home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.
Q. What does fully-furnished kitchen mean?
A. Flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils.
Q. How do I know that The Glassworks is a good landlord?
A. The Glassworks is proud to agree to the principals required by the ANUK Code of Standards. Fully supported by NUS, the National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join make a commitment to provide students with a first-class housing service and agree to provide information, reassurance and a clear procedure if a dispute occurs.
Q. How can I make a booking?
A. The application process for our properties can vary. For many of our homes, it’s possible to book directly with The Glassworks using our online booking service on this website. Alternatively, a hard copy of our application booklet can be downloaded from your chosen location’s page on our website. We can also send a copy by email or post, or you can collect one from your chosen property’s management office.
In order for a direct booking to be confirmed, all required documents must be returned including a guarantor agreement, tenancy agreement, initial rent payment and provision for your rent payments. Any incomplete or incorrect applications will not be accepted. A booking will only be confirmed by The Glassworks once all the necessary documentation has been supplied.
Q. Do I pay a deposit?
A. No, you don’t. Any payment you make upon booking is part of your rental payment.
Q. What are the Terms and Conditions of staying with The Glassworks?
A. All rooms that are let directly to students are done so using an assured short-hold tenancy agreement (or Short Assured Tenancy Agreement in Scotland). These agreements outline what is expected of the resident and, in turn, The Glassworks’s obligations as a landlord.
The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term and should the resident wish to move out of the accommodation before the end date, they will remain liable for the full rent until the end of the contracted period and are responsible for the condition of the property regardless of whether they are staying in the hall or not.
Q. What does being a guarantor mean?
A. All students who wish to take up our rent instalment plan are required to provide a UK guarantor (excludes the Isle of Man and the Channel Islands).
By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.
Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.