Sky Plaza

Clay Pit Lane, LS2 8AR, Leeds, United Kingdom   View Map

Sky Plaza is the tallest student accommodation in Leeds and located on Clay Pit Lane. The University of Leeds and the city centre are both close by, only 11mins walk away. If you are a student at Leeds Beckett University then it will take you under 25mins to reach your classes every day. Choose from a mixed variety of en-suite rooms in shared apartments and studios. The property boasts of great facilities as well such as study rooms, social common rooms, bike storage, vending machines, gym and more.

If you are an undergraduate student then you will enjoy living in the shared apartments. These apartments come fully furnished with a comfortable bed, study space, large wardrobe and storage space for all your belongings. You will have your very own bathroom as well. Few of the rooms also feature a TV with a paid licence. Now you can come home to relaxing to your favourite shows. There is a lounge and a fully fitted kitchen as well. Relax and unwind after a long study day with your friends in the lounge. Watch a movie on the TV or simply catch up on each other’s day. The kitchen is fully equipped so that you can prepare your meals here even bake when you feel like. If you are looking to live by yourself then you can always opt for the studios. Fully self-contained and provides for everything that you would need. You will have your own bed, study space, ample storage for all your belongings, a Wi-Fi enabled workspace. You will have your bathroom and a fully fitted kitchen that is all equipped to ensure you are able to cook conveniently. Living in a Studio you will be able to enjoy the best of both worlds. Focus on your studies without any distractions and when looking for company, you can always invite your friends over. The property also has more social spaces so you that you have enough opportunities to meet new people and socialise. Take to the common rooms to meet with other residents or relaxing with a book. You and your friends can also watch a movie together here on the TV. You will find the study rooms rather convenient as well, bring your laptop and books down here to study with your friends. The property has a vending machine as well, so whenever you feel hungry, simply grab yourself a snack here. Students with an extremely hectic schedule will love the gym at the property. Having a gym at home not only makes it extremely convenient to incorporate a healthy element in your life, but it also ensures that you follow it through.

There is just so much to explore outside the property as well. International students in Leeds will find plenty to explore. With numerous parks, art galleries, brilliant shopping opportunities there is hardly a dull moment in the city. Leeds is one of the only cities outside of London in the UK to have it sown Opera House and Ballet Company. Make sure that you witness their performance at least once. There are plenty of eccentric things too that you can pursue in Leeds. For instance, how does a ghost hunt sound? You can do exactly this here in the city. The hunts start at about 9pm and go on till late at night. You can try out Victorian séances, table tipping, Ouija boards and more at one of these locations – Thackray Medical Museum, Temple Newsam, Armley Mills or the Old Dispensary. 

If looking to spend time around the property then you can always head out to TGI’s Friday. Not only it is conveniently located just 5mins walk away but you will also be able to skip preparing dinner. Enjoy good food and quality time with your friends. Like other things eccentric in the city, how would you feel about partying in a Church? Well, you can in Leeds. Walk down to Church Leeds to enjoy their great DJ nights and cocktails with your friends in a converted church.  

Features

On-site laundry facilities

Furnished apartments

Common Room

Wifi

Bike Storage

Vending Machine

Study Rooms

On-site management

Safety

CCTV

24-hour security

Secure Door Entry

Onsite security

Onsite maintenance

Price Also Include

Free Content Insurance

Electricity Bill

Wifi

Water Bill

Gas Bill

Book your room

Classic En-Suite Room

Classic En-suite rooms are well designed featuring private and sharing facilities at the same time. The ensuite room comes with three-quarter bed, study desk, storage space and ensuite bathroom. The sharing facilities in the apartment consists of large lounge and kitchen areas to relax with 2-5 flatmates in the apartment. The ensuite room measures approx 13 sqm in size.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £152
Total £ 7752.00
Weeks 7
Move-in 16/Jul/19
Move-out 02/Sep/19
Per week £140
Total £ 980.00
Weeks 17
Move-in 07/Sep/19
Move-out 06/Jan/20
Per week £170
Total £ 2890.00

Premium Range 1 En-Suite Room

Premium Range 1 En-Suite rooms are well designed featuring private and sharing facilities at the same time. The ensuite room comes with three-quarter bed with underbed storage, study desk, storage space and ensuite bathroom. The sharing facilities in the apartment consists of large lounge area, washer/dryer and shared kitchen to relax with 5 other flatmates in the apartment. The ensuite room measures approx 13 sqm in size.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £180
Total £ 9180.00
Weeks 17
Move-in 07/Sep/19
Move-out 06/Jan/20
Per week £185
Total £ 3145.00
Weeks 2
Move-in 24/Jun/19
Move-out 24/Aug/19
Per week £185
Total £ 370.00

Premium Range 2 En-Suite Room

Premium Range 2 En-Suite rooms are well designed featuring private and sharing facilities at the same time. The ensuite room comes with three-quarter bed, study desk, storage space and ensuite bathroom. The sharing facilities in the apartment consists of large lounge and kitchen areas to relax with 2-5 flatmates in the apartment. The ensuite room measures approx 16 sqm in size.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £176
Total £ 8976.00
Weeks 29
Move-in 30/Jan/19
Move-out 24/Aug/19
Per week £197
Total £ 5713.00

Premium Range 3 En-Suite Room

Premium Range 3 En-Suite rooms are well designed featuring private and sharing facilities at the same time. The ensuite room comes with king size bed with under-bed storage,mini-fridge, study desk, storage space and ensuite bathroom. The sharing facilities in the apartment consists of large lounge and kitchen areas. The ensuite room measures approx 22 sqm in size.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £197
Total £ 10047.00

Premium Range 4 Two Bedroom Flat

Premium Range 4 Two Bedroom Flat are spacious and larger in floor space and offers 180 degree panoramic view across Leeds from the master bedroom and lounge kitchen. The flat is equipped with 2 private rooms, a shared kitchen and a lounge area. The private room comes with ensuite bathroom, double bed with under-bed storage, study space and plenty of storage space.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £435
Total £ 22185.00

Classic Studio

Classic studios are perfectly designed for the students who want complete privacy with their own space to study and relax. The studio is equipped with three quarter or double beds, ensuite bathroom, private kitchen The studio measures approx 21 sqm in size. Some of these studios have accessible facilities as well.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £224
Total £ 11424.00
Weeks 44
Move-in 07/Sep/19
Move-out 11/Jul/20
Per week £233
Total £ 10252.00
Weeks 7
Move-in 16/Jul/19
Move-out 02/Sep/19
Per week £205
Total £ 1435.00

Premium Range 1 Studio

Premium Range 1 studios are luxurious and are perfectly designed for the students who want complete privacy with their own space to study and relax. The studio is equipped with three quarter beds, ensuite bathroom, fully fitted kitchen, underbed storage, a double wardrobe and a washer/dryer. The studio measures approx 21 sqm in size.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £247
Total £ 12189.00

Premium Range 2 Studio

Premium Range 2 studios are luxurious and are perfectly designed for the students who want complete privacy with their own space to study and relax. The studio is equipped with double bed with underbed storage, ensuite bathroom, fully fitted kitchen, leather sofa, a double wardrobe and a washer/dryer. The studio measures approx 27 sqm in size and are suitable for dual occupancy.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £252
Total £ 12444.00

Classic One Bedroom Flat

Classic One Bedroom Flat is a well equipped and nicely designed apartment for students who want complete privacy. The flat comes with a private bedroom having a double bed, study space, storage facility and a wardrobe. There is a fully equiiped private kitchen,private living area and a bathroom. These flats are suitable for dual occupancy.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £269
Total £ 12954.00
Weeks 44
Move-in 07/Sep/19
Move-out 11/Jul/20
Per week £282
Total £ 12408.00
Weeks 7
Move-in 16/Jul/19
Move-out 02/Sep/19
Per week £210
Total £ 1470.00

Premium Range 1 One Bedroom Flat

Premium Range One Bedroom Flat are spacious, well equipped and nicely designed apartments for students who want complete privacy. The flat comes with a a separate kitchen/living area and bedroom, leather sofas and a washer/dryer, separate bathroom. The bedroom is equipped with double bed, study desk and storage space. These flats measure approx 37sqm in size and are suitable for dual occupancy.
Weeks 51
Move-in 07/Sep/19
Move-out 29/Aug/20
Per week £272
Total £ 13872.00
Weeks 7
Move-in 16/Jul/19
Move-out 02/Sep/19
Per week £264
Total £ 1848.00

Classic En-Suite Room

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£152 per Week (£ 7752.00 total )
7 Week (16/Jul/19 - 02/Sep/19)
£140 per Week (£ 980.00 total )

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Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

17 Week (07/Sep/19 - 06/Jan/20)
£170 per Week (£ 2890.00 total )

Unilodgers Offers on this Room:

Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

Premium Range 1 En-Suite Room

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£180 per Week (£ 9180.00 total )
17 Week (07/Sep/19 - 06/Jan/20)
£185 per Week (£ 3145.00 total )

Unilodgers Offers on this Room:

Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

2 Week (24/Jun/19 - 24/Aug/19)
£185 per Week (£ 370.00 total )

Unilodgers Offers on this Room:

Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

Premium Range 2 En-Suite Room

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£176 per Week (£ 8976.00 total )
29 Week (30/Jan/19 - 24/Aug/19)
£197 per Week (£ 5713.00 total )

Premium Range 3 En-Suite Room

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£197 per Week (£ 10047.00 total )

Premium Range 4 Two Bedroom Flat

Room Details

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£435 per Week (£ 22185.00 total )
Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£224 per Week (£ 11424.00 total )
44 Week (07/Sep/19 - 11/Jul/20)
£233 per Week (£ 10252.00 total )
7 Week (16/Jul/19 - 02/Sep/19)
£205 per Week (£ 1435.00 total )

Unilodgers Offers on this Room:

Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

Premium Range 1 Studio

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£247 per Week (£ 12189.00 total )

Unilodgers Offers on this Room:

Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

Premium Range 2 Studio

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£252 per Week (£ 12444.00 total )

Classic One Bedroom Flat

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£269 per Week (£ 12954.00 total )

Unilodgers Offers on this Room:

Unilodgers Offers on this Room: Get £50 Amazon Shopping Voucher - Unilodgers Exclusive Offer.   + 1 more

44 Week (07/Sep/19 - 11/Jul/20)
£282 per Week (£ 12408.00 total )
7 Week (16/Jul/19 - 02/Sep/19)
£210 per Week (£ 1470.00 total )

Premium Range 1 One Bedroom Flat

Room Details Room Photos

Select Tenancy to book:
51 Week (07/Sep/19 - 29/Aug/20)
£272 per Week (£ 13872.00 total )
7 Week (16/Jul/19 - 02/Sep/19)
£264 per Week (£ 1848.00 total )

Essentials

Advance payment of £250 required to secure the room.

Rent Payments:
UK students
UK students can pay in 1, 4 or 8 instalments 
Pay in Full
Pay in 4 instalments
Pay in 8 instalments, with a one-time admin fee of £99

International students
International students can pay in 1, 2 or 4 instalments 
Pay in Full
Pay in 2 instalments (First in August and next in January).
Pay in 4 instalments (12% of annual rent due on 13/08/19, 35% due on 23/09/19, 35% due on 13/01/20 and 18% due on 15/04/20)

Mode of Payment:
Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer
Cheques or Cash payments are not accepted

Bookings made after 1st Nov:

You get 7-day cool off period to cancel your booking after you sign the tenancy agreement. If you cancel within the 7-days period, your security deposit is refunded.

If you are outside the 7-day cool off period and would like to cancel, you may do so, but you will be required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. A £50 admin fee is charged to prepare the room if you have already occupied the room before a replacement tenant moves in.

Bookings made before 1st Nov:

You get 14-day cool off period to cancel your booking after you sign the tenancy agreement. If you cancel within the 14-days period, your security deposit is refunded.

If you are outside the 14-days cool off period, but would like to cancel before the 1st August, you may do so. Your deposit will not be refunded back, but you will not be liable to pay any other fees.

If you are outside the 14-days cool off period and would like to cancel on or after the 1st August, you may do so, but you will be required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. Any deposit or rent paid is refunded when the replacement is found. A £50 admin fee is charged to prepare the room, if you have already occupied the room before a replacement tenant moves in.
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No Place, No Pay - Prospective first-year undergraduate students:

If you are a prospective first-year undergraduate student and you do not meet the grades of the university you initially applied to, you may be released from the contract and receive a refund of your deposit provided you provide a proof of this within 7 days of receiving your results. You may also be eligible to be released from the agreement if you are a prospective first-year undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

 

Documents that would need to be supplied - A written rejection letter from your chosen university/college or UCAS or a screenshot of your UCAS status which confirms that the required results were not achieved, in Case 1. Copy of the proof of acceptance of your new university by UCAS adjustment in Case 2.

 

No Place, No Pay - International Students:

If you are a student moving to the United Kingdom from overseas for the first time to undertake study at a UK University and are not already residing in the UK or have not previously attended a UK university. Then in case of rejection from UK University, you can apply for you cancelation until 1st August 2018 and receive a refund of your deposit or advance rent payment. 

After this cut-off date, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. A £50 admin fee is charged to prepare the room if you have already occupied the room before a replacement tenant moves in.

 

Before the 1st of August, for your cancellation request to be reviewed, you must provide a copy of the rejection letter from the UK University that you have applied for within 7 days of receiving your results.

Documents that would need to be supplied: The rejection letter from University/ Proof of IELTS examination failure / Proof of A level or equivalent examination failure.

Q. Can I move in early? 

Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Q. What documents do I need to bring to the property when I move in? 

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Q. What are the reception hours of the property?

These hours can vary from property to property and as business dictates. Most properties will advertise their opening hours at their reception.

Q. Haven't paid rent yet, can I still move in?  

It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

Q. Can my family/ friends stay for a few nights after dropping me off? 

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

Q. Where do I get my keys? 

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Q. I have been given a time slot but I might it? 

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

Q. Can I have post delivered to the site even though I am not there yet? 

If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

Q. Can you store my luggage if I get it delivered to the site before I arrive?  

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Q. How can I get directions to the property?

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

Q. How can  I get from the train Station/ Airport to the property? 

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

Q. I haven't yet signed my paperwork, can I still move in?

We will need your signed tenancy agreement and payment information before you move in.

Q. What time can I move in from? 

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Q. Can I have friends/ family to stay overnight? 

We want you to consider your Unite Students room as your home and are happy for you to have guests to stay. All we ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

Q. How do I log a maintenance request? 

You just need to raise a Maintenance Request Form via My Account or alternatively check out the MyUnite app, which will allow you to log maintenance requests easily from your mobile device. Once logged, the form goes directly to our maintenance team.

Q. What happens to my mail if I 'm not there to pick it up? 

We’ll take in parcels or mail for you during our opening hours. We’ll sign, let you know something has arrived and store it safely until you get back. To pick up your mail you’ll need to bring along some photo ID when we’re open, and sign for it. We can only hold parcels and mail for a week as we have limited space. If you can’t make it in person within a week, someone else can pick it up for you – they’ll need the confirmation of delivery that we’ve sent to you and your photo ID. If you haven’t arranged a collection within a week we will not be able to hold your parcel for much longer, as we will need to free up space for other people's parcels. We won’t accept anything we think may contain offensive, dangerous, illegal or illicit material and/or anything that’s too big or heavy for us to store. We can take anything up to 15kg in weight and 30cm x 40cm x 50cm in size. We’ll do our best to look after parcels safely but, in the unlikely event of something going wrong, we won’t be liable for any damage to, or loss from, any parcel that you’ve authorised us to accept on your behalf.

Q. Can I smoke in my room? 

All our properties are non-smoking throughout so please speak to your property team to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

Q. There is loud music playing above me, how do I make a complaint? 

Speak to a member of staff at reception and they will ask a member of our Service and Safety Team to come to help you.

Q. My flatmates never clean our communal area. What can I do? 

All flatmates are responsible for keeping the communal areas clean and tidy. We even have a template for a cleaning rota to help you and your flatmates get organized! If you cannot reason with your flatmates after speaking to them then please report it to a member of staff at reception and we will try to help.

Q. My room is not like the website- I want to move. Can  I do this? 

All our show flats, and the images on our website, are representative of a particular room type unless labeled otherwise – however, they are not identical. Your room will have all the same features and fittings, just in a slightly different setup. If you are unhappy with your room, please speak to the reception team as there is often something we can do. Where there are other rooms available we will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

Q. An emergency has happened back home and I need to cancel. Can  I do this?

In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

Q. I am not getting on with my flatmates, how do I complain? 

Where possible our city teams will try to help you resolve your issues – when a group of new people lives together for the first time disputes can happen, so a bit of time can help to sort the problems out. If the problems are more serious then we will always try to move you to another flat if there is room available. We take any form of anti-social behaviours, such as drugs or bullying, very seriously and investigate any complaints.

Q. I am locked out of my room/ my key doesn't work. Who do I call to get back in? 

We have dedicated on-site Service and Safety teams in all our cities – which means that there will always be someone around who can help you with things like new keys. Part of their job is doing patrols of the site and attending to incidents, so don’t worry if there is nobody at reception. You can also install the MyUnite app, which will connect you directly to the Emergency Control Centre if you are locked out.

Q. Some belongings of mine have been stolen, what should I do?

If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance cover. The police will usually contact us to obtain the CCTV footage from our Security and Safety Teams to assist them in any criminal matter.

Q. Can  I get a mini- fridge for my room? 

In most properties you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.

Q. What is my internet speed? How do I upgrade? 

In most of our properties your wireless connection speed will be 25Mb. There is the option of upgrading online to 32Mb. You can even choose to do this for a month at a time.

Q. What happens if I fail my exams during my stay? Do I have to leave? 

If you leave university during your stay with us you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

Q. Can I park on Site?

Many of our properties have a car park for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

Q. I have not hot water. What do I do? 

You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to our maintenance team. Issues are rated on severity, so if it is a busy time please bear with us as it may take slightly longer for us to get to you than usual.

Q. My light bulb has broken, where can I buy a new one? 

For health and safety reasons we ask that you do not try to replace light bulbs yourself. You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to our maintenance team. Issues are rated on severity, so if it is a busy time please bear with us as it may take slightly longer for us to get to you than usual.

Q. Can you call my University and tell them I am going to be late? 

We don’t offer this sort of service I’m afraid. We are only responsible for your accommodation.

Q. I want to leave the accommodation, what do I do? 

Please contact your team at the reception desk and they will guide you.

Q. Why are my windows restricted? 

Your window may have a restricting device that limits how far it opens. It’s there for your safety so it’s important that you don’t disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. We check all the windows and their fittings regularly, to make sure they’re all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

Q. Is there air conditioning?

Some of our properties have comfort cooling systems and some do not.

Q. What are the reception hours of the property? 

Reception hours vary from property to property; most properties will advertise their opening hours at  reception.

Q. Who's the manager? 

Each city has dedicated managers for all our properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.

Q. How can I pay my rent?

You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on Make A Payment.

Q. Can  I rebook my room? 

Absolutely! If you are interested in staying with Unite Students again, visit the My Account section and follow the links for rebooking.

We usually start selling our rooms for the following year a couple of months after you move in and we recommend you to act quickly for the best availability and prices. In most cases you won’t even need to pay another deposit, so it’s a really simple process.

Q. What does the insurance cover? 

You can find out what your insurance includes by viewing the insurance certificate on our website. Some items are not included in our standard package - this includes accidental damage to items in your rooms, and loss or damage to personal items when you are outside your Unite Students property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.

Q. I don't get on with my flatmates- What should I do? 

Where possible our city teams will try to help you resolve your issues – when a group of new people live together for the first time disputes can happen, so a bit of time can help to sort the problems out. If the problems are more serious then we will always try to move you to another flat if there is room available. We take any form of anti-social behaviours, such as drugs or bullying, very seriously and investigate any complaints.

Q. Why didn't you tell me about the building site next door to the property?

As our properties are situated in prime city center locations, we sometimes have developments happening nearby. We will advise you about this when you book if we can, however, we cannot be held responsible for other companies' building works and are not always kept informed of when works will be taking place.

Q. Where do I leave my keys? 

You will be supplied with a check out envelope – please complete the front of the envelope with your name, room number and future address and leave it at the reception. If the address where your deposit cheque needs to be sent has changed, then please also let us know on this envelope. If you need another envelope, please see your reception team.

Q. What happens if I check out and nobody is at the reception? 

If reception is not open, look for a fast check out key drop box where you can leave your check out envelope.

Q. Can  I leave my belongings in my room? 

Not unless you have booked to continue staying with us in your room and have a valid tenancy. Anything that is left once you have checked out will be removed as we have to get the room ready for the next tenant. A charge may apply if we have to remove any leftover belongings, so please remember to clear everything out when you leave.

Q. My flatmate didn't help to clean the kitchen, what do I do? 

We recommend you first discuss the cleaning with your flatmates and work out an agreed time for cleaning before you all check out so that the work is divided fairly between you. If the flat hasn’t been cleaned to a certain standard when we complete the check-out inspection then we will make appropriate charges which will apply to everyone in the flat.

Q. My flatmate has left food in the freezer. What do I do? 

We recommend you first discuss the cleaning with your flatmates and work out an agreed time for cleaning before you all check out so that the work is divided fairly between you. This includes emptying cupboards and the fridge/freezer. Anything that is left in the freezer once the whole flat has checked out will be removed and a charge may apply.

Q. My flatmate has broken the microwave, will we be charged for it?

We do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility then we will only charge that person. If no one accepts the responsibility for damages in a communal area then the charge will be split between everyone in the flat. If this happens, you can discuss this further with a member of our reception team.

Q. Can I leave things in my room if I've rebooked for next year? 

If you have a valid tenancy covering the time period, then yes you can. We just ask you to label any items in shared areas to confirm that they belong to you and not to someone else who has already checked out. This will help our cleaners.

If your booking finishes in June or July and your next tenancy starts in September, you will need to arrange a Summer Short Stay tenancy to bridge the gap. 

If you do not have a valid tenancy for the summer months, you will need to move everything out of your room and shared areas as someone else could be occupying the flat immediately after you leave.

Q. What's the latest time I can check out? 

This varies depending on your property so check with a team member at reception well in advance of your check-out date. It is likely that the latest time will be 12:00 pm on the last day of your tenancy.

Q. Can I stay an extra day? 

This depends on your room and property, so please speak to the reception team regarding extending your stay.

Q. When will I get my deposit back? 

If you are staying in England, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date.

If you are staying in Scotland, Mydeposits Scotland will have emailed you a unique Release Code at the start of your stay. You need this at the end of your tenancy to authorise the return of your deposit.

Unite Students contacts Mydeposits Scotland at the end of your tenancy to confirm that you have checked out of your accommodation and advise on the deposit amount due to be refunded to you. This will be the full deposit minus any charges applied after your room has been inspected, or if your tenancy account has any outstanding balance due.

Mydeposits Scotland will email to tell you that we have started the release process. You have 30 working days from the date of this email to respond to the deposit release request. You will need to enter your Release Code to access any refund. If you do not respond within this timeframe, Mydeposits Scotland will return the deposit amount we have advised as due following your check out.

Q. Where can I park to load up the car? 

During our check in and check out periods, where available, we allow access to our car parks for short periods of time so you can load up/unload the car. If there is not a car park at the property then you may be able to park just outside for a while. In most cases, there are also public car parks nearby. Please speak to your reception team for advice specific to your property.

Q. I forgot to put on the inventory that there was some damage when I moved in. Will I be charged? 

Possibly yes, this is to be fair and consistent with our approach. We encourage you to complete the inventory thoroughly when you first move in. We also document any damage on our own inspections so you may find that we have a record of this damage, please speak to your reception team for more information.

Q. Can I make repairs myself?

No, for health and safety reasons all repairs must be carried out by the property maintenance team. Please let us know about any maintenance issues by logging a maintenance request through My Account or the MyUnite app, which will allow you to log maintenance requests easily from your mobile device.

Q. I left something in my room- can I come and pick it up?

As we need to get rooms ready for our next tenants, we cannot allow things to be left in your room after your tenancy end date. You must clear all your belongings from your room, and from any common areas, before 10:00 am on your check out day. If you don't do this then we will dispose of your belongings without any liability, so please ensure you take everything with you.

Q. What happens if I have something being delivered to this address after I move out?

As we only have limited space for parcels and post we cannot keep mail once your tenancy has ended. All items delivered after the tenancy end date are returned to the sender.

Q. Will you give me a landlord reference? 

Yes, we will be happy to do so.

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