Willowbank

If you cancel your room booking within 14-days of your Accommodation Offer (provided you have not seen the accommodation) then you will be entitled to a full refund o

If you do not sign the tenancy agreement within the 14-days cool off period, the landlord will cancel your booking automatically and retain your booking fee.

If you cancel your booking after the 14-days cool off period, your booking fee is not refunded and you will be required to meet the obligations set out within the Tenancy Agreement until you are able to find a replacement tenancy to take over your tenancy.
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If for any reason you decide to leave during your contracted term after moving in, the landlord may agree to release you from your contract however you are required to provide a replacement tenant to take over your room for the remaining period of your contract.

If you are a first year prospective undergraduate student and your offer at your preferred University is withdrawn, property might be able to release your from the tenancy agreement if you provide a written rejection letter from your chosen higher education institute, a copy of the acceptance letter from your new higher education institute and find a suitable replacement tenant.

f booking fees. After 14 days, the booking fee is non-refundable.
If you have made your booking less than 14 days before your scheduled check-in date, you may cancel your booking until the 14-days after receipt of the Accommodation Offer or the date you actually check-in, whichever comes earlier.

If you cancel your booking after the 14-days cool off period, your booking fee is not refunded and you will be required to meet the obligations set out within the Tenancy Agreement until you are able to find a replacement tenancy to take over your tenancy.

If you do not sign the tenancy agreement within the 14-days cool off period, the landlord will cancel your booking automatically and retain your booking fee.

If for any reason you decide to leave during your contracted term after moving in, the landlord may agree to release you from your contract. In this case, you are required to provide a replacement tenant to take over your room for the remaining period of your contract.

If you do not meet the grades of the university you initially applied to OR fail to receive a VISA, you may be released from the contract and receive a refund of your deposit provided you provide the documents as a proof of this.

What are the types of community spaces?

Buildings are more than the sum of their rooms, you’ll find places to meet, play, and work with other students like - gym, cinema rooms, games rooms, study rooms and so on.

How do I pay?

You can pay via a recurring card, direct debit or bank transfer. No cash or cheques

Who is a guarantor?

If you’re paying your rent in instalments, you’ll need a guarantor. That gives us – and you – the security that your rent will be paid in full. This person should be a permanent resident of the UK, who has lived in the UK for more than three years, and is recognised as a taxpayer by HMRC. They’ll need to provide us with proof of address (less than three months old) and photo ID. They’ll also need to provide proof of available funds (for example, three months of payslips and/or a recent bank statement).

What's the process of moving in?

You’ll find your check-in date on the front page of your tenancy document. It’s ‘start date’. You can arrive on your check in date or any day after that.

What should I bring along?

Your passport, passport-sized photos, ID and visa. You’ll need these to enroll with your university, join societies, and get a part-time job (if you want one), bedding and kitchen utensils, decorations and personal things that make your room feel like home, first aid kit – plasters, sterile dressings, that kind of thing. 

What about moving out?

You’ll have to move out by end of your tenancy – you can see when that is on your tenancy document. If you want to move out earlier, you can arrange that with your accommodation manager. At the end of the academic year, we’ll let you know when you’ll be expected to move out and exactly what you’ll need to do. Before you go, your accommodation manager will make an appointment to inspect your room – making sure it hasn’t been damaged or dirtied.

How is the on-site security?

Every building has a secure entry system and 24-hour CCTV. We also give students a 24-hour contact number to call if they have any concerns about safety or security.

How will I receive my mail and parcels?

You may receive it anytime from the reception.

Can I smoke inside my accommodation?

You’re not allowed to smoke indoors, but there’ll be smoking areas outside your building.

What’s included in my rent?

Electricity, gas, and 24-hour hot water. You’ll also get a stand-alone heater – your room, your preferred temperature, you’re in control.

Throughout the building and bedrooms, with an ethernet cable connection in your room. A flat-screen, 32-inch TV, to be precise. With 40 channels.

Can I bring guests over?

Your friends and family are more than welcome to stay. But while they’re here, they’ll be your responsibility. So careful! If they cause damage to the property or disruption for people living with you, then that’s on you. Extensive stays (that’s longer than a week) aren’t allowed though.