True Glasgow West End

CANCELLATION AND COOLING OFF PERIOD

There is a 5-day cooling off period for bookings made until 31st July 2024 following signature of this Tenancy Agreement, after which the Tenancy Agreement is legally binding (the "Cooling Off Period "). For bookings made on or after the 1st August 2024 there is no cooling off period. If the tenant were to take occupation within their cooling off period, the Tenancy Agreement would be legally binding from the date of occupation and the cooling off period will end immediately.

If the Tenant gives written notice to the Landlord that they wish to cancel the Tenancy Agreement within the Cooling Off Period, the Tenancy Agreement shall be cancelled on the Landlord's receipt of such notice and the Tenant will be entitled to a full refund of any Rent paid by the Tenant, to the account from which it was paid.

Should the Tenant wish to cancel the Tenancy Agreement following the expiry of the Cooling Off Period, the Tenant will be liable for the Rent and for the full period of the Tenancy Agreement and will remain liable for the contractual obligations laid out in the Tenancy Agreement unless the Tenant can offer proof of any of the following:

• If the Tenant failed to get the results to attend that city and university they selected, they may cancel and obtain a full refund if notice is provided to the landlord before 22nd August 2024, unless;

• The tenant is declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from your application or course)

• The tenant did not complete all necessary steps required by their university to complete their application in time The tenant is informing true after the 22nd August 2024. In avoidance of doubt, the tenant needs to submit proof of their cancellation reason to true, in writing, before the 22nd August 2024 otherwise the tenant will be unable to cancel under this term and will be required to find a replacement tenant.

In avoidance of doubt, If the tenant is initially declined a place to study at their selected university, or progress into the next academic year, they must immediately notify the landlord if they intend to appeal the decision with the University. The landlord will confirm to the tenant whether they will continue to benefit from this additional policy during and subsequent to their appeal being made.
 

• If the tenant is declined a Visa to study in the UK, by UK Visas and Immigration, they may cancel and obtain a full refund if notice is provided to the landlord before 22nd August 2024, unless:

1. The tenant did not complete all necessary steps required by UKVI to complete their visa application.
2. The tenant’s university was unable to issue them with a CAS Number to obtain their visa owing to them not completing all necessary steps to complete their application to study.

• If the Tenant has chosen to move to a different university in a city which does not yet have true student accommodation, they may cancel and obtain a full refund if notice is provided to the landlord before 22nd August 2024. In this circumstance, if the tenant is moving to a different university within a city where true has accommodation, the booking will be moved to the alternative property for a like to like equivalent. If there is no suitable match for both type and price, the booking will be cancelled.

Under the above cancellation reasons

• The tenant must supply suitable proof to the landlord in writing within 48 hours of being made aware of the change in circumstances and the landlord may request additional information to support the tenants cancellation request to satisfy themselves of the circumstances of the request.
• If at any point the tenant has checked in to the Accommodation, they are unable to cancel the Agreement free of charge and must find a replacement student.
• In avoidance of doubt, the tenant must submit proof of their cancellation reason on or before the 22nd August 2024 otherwise the request will be rejected.

Should the tenant need to make a request to cancel the accommodation under any of the above policies the tenant should send a request in writing.

Once the tenant has booked and the cooling off period has elapsed, the tenant is bound into a legal tenancy agreement which requires them to pay for the full period of the tenancy agreement and follow all terms stated within this agreement. The landlord suggests that if the tenant is unsure about exam results, receiving their visa or other conditions on the tenant attending University that they contact the landlord to discuss on [email protected]. If the cancellation request is accepted by the landlord for one of the above reasons, any Advance Rent Payment will be fully refunded to the account from which it was paid.

Prior to the occupation of this tenancy agreement, the Landlord may be willing to cancel the booking if a replacement tenant is found, by the tenant specified in this agreement, who will take on the full rent liability and terms stated within this tenancy agreement. This decision will be made by the management team at their discretion. This would be in line with our ‘Reletting Policy’ in which extra charges may apply in lieu of administration costs (please refer to “House Rules”).

Q. Do I need to pay a deposit?

All students are required to pay £250 deposit across our sites and is fully refundable upon check-out.

Q. Do I need to move out during Holidays?

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

Q. When is the welcome Hub open?

The Welcome Hub is open 9 am - 6 pm every day. If a member of the team isn't there, just call the number at the desk and someone will assist you.

Q. Is the accommodation safe to live?

We have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week, to give our residents peace of mind. Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is enjoying themselves.

Q. What is there to do at True Glasgow?

The real question is what isn't there to do at true Glasgow! Here are just a few of the ways in which we give our residents a truly unforgettable experience during their stay:

• The Gym
• Weekly events calendar 
• Picture house with regular movie nights
• Sky lounges with ping pong, pool and table football
• Bookable private dining rooms
• Gaming caravan
• Karaoke room 

Q. Are food and drink available on-site?

Yes! Oaka is an Asian cafe and supermarket on-site which serves fresh dishes including; dumplings, steamed buns, sushi and also warm food, including; chicken curry, pork ribs and ramen. Otherwise, we're lucky enough to have some of the city's best bars, pubs and restaurants located right on our doorstep.

Q. How do I get to know people at True Glasgow?

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what we get up to. 

Q. What happens in case of maintenance problems?

True Glasgow has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

If you need any further help, feel free to get in contact.