True Glasgow West End

Cancellation Policy

If you book your room before 31st July there is a 14 day cooling off period. After the 31st of July, the cooling off period becomes 48 hours.

If you cancel within 14 days (or 48 hours after 31st July), you are entitled to a full deposit refund.

Once you have booked and the 14 days has elapsed (or 48 hours after 31st July), you are bound into a legal licence agreement which requires you to pay the rent for the full period of the licence agreement.

If you wish to cancel your booking once the 14 days (or 48 hours after 31st July) you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof you fit any of the following criteria:

• you fail to get the results to attend that City and university you selected
• your VISA is declined
• Or you choose to move to another City where we are yet to have a true accommodation.

In some cases, we're willing to cancel the booking if a replacement tenant is found who will take on the full rent liability. This decision will be made by the management team at their discretion.

Q. Are pets allowed?

Unfortunately not, no! 

Q. Do I need to pay a deposit?

All students are required to pay £250 deposit across our sites and is fully refundable upon check-out.

Q. Do I need to move out during Holidays?

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

Q. When is the welcome Hub open?

The Welcome Hub is open 9 am - 6 pm every day. If a member of the team isn't there, just call the number at the desk and someone will assist you.

Q. Is the accommodation safe to live?

We have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week, to give our residents peace of mind. Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is enjoying themselves.

Q. What is there to do at True Glasgow?

The real question is what isn't there to do at true Glasgow! Here are just a few of the ways in which we give our residents a truly unforgettable experience during their stay:

• The Gym
• Weekly events calendar 
• Picture house with regular movie nights
• Sky lounges with ping pong, pool and table football
• Bookable private dining rooms
• Gaming caravan
• Karaoke room 

Q. Are food and drink available on-site?

Yes! Oaka is an Asian cafe and supermarket on-site which serves fresh dishes including; dumplings, steamed buns, sushi and also warm food, including; chicken curry, pork ribs and ramen. Otherwise, we're lucky enough to have some of the city's best bars, pubs and restaurants located right on our doorstep.

Q. How do I get to know people at True Glasgow?

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what we get up to. 

Q. What happens in case of maintenance problems?

True Glasgow has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

If you need any further help, feel free to get in contact.