True Glasgow

Kelvinhaugh Street Glasgow G3 8PX   View Map

True Glasgow, located on Kelvinhaugh Street is a modern student accommodation nestled in Glasgow’s West End. You will find yourself in Glasgow’s city centre not more than 15mins and conveniently located for all the university campuses as well. You can here choose from a mix of en-suite shared flats and independent studios. The property also boasts of a meeting hub, festival zone, library, gym, café and cinema room.

You will find zone for going out, hanging out, chilling out and studying too at the property. True Glasgow student accommodation tries to ensure that you have the most ultimate student experience whilst studying in Glasgow. You can come home to relaxing with your friends in the Festival Zone, where you can challenge your friends to a game of table tennis. Or sit down and catch up with each other enjoying the music. If you are running an all-nighter and would need something strong to keep yourself up then simply pop into the Café for a double espresso shot. There is a fully equipped gym on-site as well where you can work on your appetite before retiring for the day. If you decide to stay in then why not indulge in a movie screening in the cinema room with the other residents. Here you can live in a shared apartment or by yourself in a studio. Have a comfortable bed to yourself, with a study station, storage options and a personal shower. Shared flats will have a shared kitchen and living space where you can socialise at the end of the day and also cook together with your friends. When living in a studio you will have the kitchen and living space to yourself, you can always have your friends over when looking for company.

True Glasgow is well located with all that you need literally at your doorsteps with shopping, bars and restaurants. Every now and again you might enjoy a trip to the library or look to indulge in some culture. International students in Glasgow will enjoy Kelvingrove Art Gallery and Museum. You will find the fascinating Burell collection here, you can also visit the Riverside Museum on the Clyde and enjoy a perfect break you need.

 

With plenty options, you will enjoy Bukharah Restaurant that is an easy walk from the property and a great place for those days when your flatmate refuses to cook when it's her time to do so. Simply sit down here with all your friends and enjoy a well-cooked meal and a short study break together. Weekends should be all about having a good time. So welcome your weekend right with The Bon Accord, great music, friends for company and drinks!

Essentials

Advance Rent of £200 to £300 to confirm your room. This amount is adjusted in the overall rent.

Rent Payments
Pay in Full – 3% discount
2/3/4 instalments, due on 1st August 2017; 15th January 2018 and 9th April 2018
Monthly payments (when you use Housing Hand as the guarantor service), with 1st instalment due on 1st August and then every month thereafter.

Mode of Payment
Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer

You may cancel your booking within 24 hours of signing your tenancy (if your tenancy period has not begun). In this scenario, your advance rent payment along with any other rent payments will be refunded.

If you wish to cancel 24 hours after signing your tenancy (if your tenancy period has not begun), you may still do so provided you do it before 1st August 2017. In this scenario, your advance rent payment is forfeited, but you will not be obligated to make any further payments as per the tenancy agreement.

If you wish to cancel on or after 1st August 2017, you may do so, but you will be required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent. A £100 admin fee is charged to accommodate the new tenant.

Why should I live at True Glasgow?

We want you to have the best student experience possible. That means going beyond just providing somewhere comfy and practical to live, to ensure you feel safe and happy. And we have staff on-hand 24/7 to ensure that’s the case. It’s why we’ve been awarded an International Accommodation Quality Mark and have been voted Best Value for Money 2016 in the National Student Housing Survey, the question should really be, why should I not stay at True Glasgow?

 

Do I have to be a student to live at True Glasgow?

To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you’re unsure, your university or college should be able to let you know.

 

Do I pay a deposit?

You will be required to pay a damage deposit of £250 and a Utility Deposit of £50.

 

Can I smoke at True Glasgow?

Smoking is not permitted in any area within True Glasgow, this includes bedrooms, stairways and external courtyard areas.

 

Can I bring a pet?

No pets of any type are permitted at True Glasgow.

 

Where can I do my Laundry?

A laundry is provided with washers and dryers on site.

 

Do I need to take out contents insurance?

No, you do not. Contents insurance is automatically included with your rent. When you arrive we’ll provide you with details of the policy.

 

What happens once I have reported maintenance?

You will be given a copy of the maintenance slip that will be passed to our caretaker. The caretaker will attend to make the necessary repairs as soon as possible. Occasionally, it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.

 

Can I cancel my contract before I move in?

If you cancel your contract before the contract begins you will be subject to our cancellation terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation form.

 

Can I connect to the internet?

Absolutely. A super fast internet connection is available in every bedroom. But just so you know, broadband arrangements do vary in some halls.

 

Can I have guests to stay?

Overnight guests are permitted provided your flatmates agree. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.

 

Who is responsible for cleaning my flat?

It is the resident’s own responsibility to clean their rooms and they share responsibility for the communal area of the flat. Management staff will conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways are regularly cleaned by the True Glasgow staff.

 

What about security?

24-hour security with CCTV, electronic access control and a member of staff on site. Residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.

 

Do I need to move out during the holidays?

Your contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

 

Will I be able to change rooms after I have arrived?
It is not usually possible to change rooms after you have arrived. All rooms are allocated on a 42 or 50-week contract and unless another resident also requests a room swap we would be unable to change your room.

 

Do you have staff at your properties?

Every student home has a team of trained staff on site to respond to meet your needs. Their job is to make your experience as enjoyable as possible.

 

What happens on move in day?
You will be welcomed on arrival in the Building you are booked into by a member of True Glasgow staff. We will issue you with a welcome pack which contains all the information you need to live at True Glasgow and you will be directed to your room.

 

What happens if I have a maintenance problem?

Every student home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

 

What does fully-furnished kitchen mean?

Flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils.

 

What Broadband packages are there?
A broadband connection is provided to every room at True Glasgow which requires a £50 connection fee prior to moving in.

 

Is there a telephone in my flat?
No, there is no telephone provided in the rooms. You can use a mobile phone or make calls via the internet using our Wi-Fi.    

 

What does being a guarantor mean?

All students who wish to take up our rent instalment plan are required to provide a UK guarantor (excludes the Isle of Man and the Channel Islands).

By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.
Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

 

Is TV provided?

TV is not provided in the rooms – however, there is a large flat screen TV in the Common Room at True Glasgow which is for everyone to use and there is also a PlayStation 4. You can bring a TV from home but you must buy a TV Licence.

 

Where can I store my bike?

There is an internal bike store in each of the three buildings and storage is at the owners’ risk. No bikes may be stored within the flats.

 

What should I do if I am having financial problems?

If you are having financial difficulties, you should contact a member of the management immediately. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates as well as legal proceedings being started against you and, where applicable, your guarantor. Management staff can usually advise you of where to go to get additional financial help which will assist you in meeting your financial obligations.

 

What if I change my bank account or card details?

Please notify a member of management staff immediately with any new details to ensure your rent is taken on the due date and to avoid any unnecessary charges.

 

What if I don’t pay?

If you don’t pay your rent daily interest may be added to the amount you owe to us. Your guarantor will be contacted and will be asked to pay the amount that you owe. Legal proceedings will be commenced against any resident who fails to pay the rent due. These proceeding will also include action against the resident’s guarantor.

 

Do I need to pay council tax?

Provided you are a student in full-time education you will be exempt from Council Tax.

 

Can I cancel my contract before I move in?

Yes, a tenancy can be cancelled within 24 hours with no charge. and your initial rent payment of £300 will be refunded. After 24hours of booking and before the 1st July students may cancel their booking, but you will not get your £300 initial rent payment refunded.

If you wish to cancel after the 1st July a replacement student will need to be found to take over your tenancy agreement. You will remain liable for the rent until the end of the tenancy unless a replacement can be found.

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