If you cancel your room booking within 14-days of your Accommodation Offer (provided you have not seen the accommodation) then you will be entitled to a full refund of booking fees. After 14 days, the booking fee is non-refundable.
If you do not sign the tenancy agreement within the 14-days cool off period, the landlord will cancel your booking automatically and retain your booking fee.
If you have made your booking less than 14 days before your scheduled check-in date, you may cancel your booking until the 14-days after receipt of the Accommodation Offer or the date you actually check-in, whichever comes earlier.
If you cancel your booking after the 14-days cool off period, your booking fees is not refunded and you will be required to meet the obligations set out within the Tenancy Agreement, until you are able to find a replacement tenancy to take over your tenancy.
If for any reason you decide to leave during your contracted term after moving in, the landlord may agree to release you from your contract. In this case, you are required to provide a replacement tenant to take over your room for the remaining period of your contract.
If you do not meet the grades of the university you initially applied to OR fail to receive a VISA, you may be released from the contract and receive a refund of your deposit provided you provide the documents as a proof of this.