City Village

You may cancel your booking within 48 hours of signing your tenancy (before 31st July). In this case, your deposit payment along with any other rent payments will be refunded, after retaining an admin fee of £75.

If you have crossed the 48 hours cancellation period or your booking was confirmed after on or after the 1st of August 2018, you will not be able to cancel. Until a suitable replacement tenant is found to take over your tenancy agreement, you will be obligated to pay any rents due as outlined in the agreement. To re-let your room, the landlord will charge a small admin fee

If you are a prospective first-year student and your application at the university has been refused, you may cancel your booking provided you are able to provide a proof of this from either UCAS or the University within 7 days of your results being published.

If your Visa has not been granted and you have not collected the keys, however, the tenancy has already commenced then you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide us with evidence that you have not been granted a Visa.

Do I need to be a student?

Only full-time students can live at City Village. You may be asked to provide proof of your student status and it is very important that you notify us immediately if this changes.

Do I need to be studying at a particular University or College?

As long as you are a full-time student you do not have to study at a particular university or college to live in our accommodation.

Will I need to pay a deposit?

Yes, a deposit is required and will be held with the Deposit Protection Scheme. The deposit will be refundable at the end of your tenancy providing the property is left clean, damage free and in the same condition as at the start of your tenancy and that you have provided a copy of your Council Tax Exemption Certificate or your Registration Certificate. The deposit only becomes refundable at the end of the agreed tenancy, so if the main agreement is not completed we will consider the deposit as payment in lieu of expenses incurred. However, first-year applicants with a conditional offer of a place (dependent on grades) will be refunded the deposit if they can show written confirmation from the University that they have not been successful in securing a place.

Do I need a Guarantor?

Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay. 

What if I fail my end of year exams/A Levels and the University does not offer me a place for September?

If you provide written evidence from the University, within SEVEN days of your results being published and no later than 1st September (whichever date is the sooner), that you do not have a place we will release you from the contract without penalty and refund the deposit paid.

What if I cannot get a Visa to study in the UK?

Provided, you have NOT collected the keys, and that you have evidence in writing that your application has been refused we will release you from the tenancy and refund the deposit. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide us with evidence that you have not been granted a VISA If you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until we can find a student to rent your room.

Is there any Internet?

Superfast Internet (and WIFI) is included in your rent. In the unlikely event it’s not fast enough you can upgrade. 

Do I need insurance?

Contents insurance is included as part of your rental and is provided by Endsleigh Insurance. 

Do I need a TV Licence?

Yes, you will need a TV Licence. Anyone in the UK watching or recording television as it’s being broadcast or simulcast on any device – including mobiles, laptops and PCs – must, by law, be covered by a valid TV licence. Buying a TV Licence is your own responsibility and is not included in your rent.

Can I have visitors?

Unless otherwise stated, bedrooms are for single occupation only. Occasional overnight visitors will be allowed, at the discretion of the management, provided that no disturbance or inconvenience is caused to other occupants. You will be held fully responsible for the actions and behaviour of your visitors.

Can children stay/live with me?

Children cannot stay over or live in the property.

Can I bring a pet?

Sorry, no pets are allowed.

Is there Car Parking?

Unfortunately, there is no car parking available on site.

Is there a Cycle Store?

Yes, our accommodation has ample storage for bicycles.