The Switch Melbourne Victoria Market

Cancellation Policy

Cancelling with at least 30 days’ written notice before the start date

(a) You can cancel your Residential Tenancy Agreement or Occupancy Agreement (Agreement) if you provide us with written notice at least 30 days’ prior to the Agreement start date. 

(b) You will be entitled to get a full refund of your deposit if you have provided us with written notice at least 30 days’ prior to the Agreement start date.

Cancelling with less than 30 days’ written notice before the start date

(a) If you request to cancel your Agreement less than 30 days before the Agreement start date, we will cancel your Agreement.

(b) However, you will not be entitled to receive a refund of your deposit unless you can provide written evidence to The Switch that your cancellation is due to one or more of the following circumstances:

(i) your Australian visa application was rejected;

(ii) your Australian university place offer was withdrawn; or

(iii) your employment was terminated by your employer before the Agreement start date. 

Cancelling due to COVID-19 travel restrictions 

If you wish to cancel your Agreement due to international or interstate COVID-19 travel restrictions, you will be entitled to a full refund of your deposit provided that you have given written notice of the cancellation of your Agreement to The Switch team by email prior to the start date of your Agreement. Your written notice must include details of the relevant COVID-19 travel restriction(s), which we must be able to verify. 

Q. What is included in my room?
Your room will be fully furnished regardless which room type you have chosen. Please head to the building page to find out what furniture and kitchen appliances are included.

Q. What is included in my rent?
Your rent includes rent per your agreement plus utility bills, gym membership, unlimited WiFi, free access to designated common areas and free use of on-site laundry.

Q. How much is the deposit?
Payment of a deposit of up to 2 weeks’ rent is required at the time of applying for accommodation. At The Switch we are transparent on our cancellation policy so please visit Terms of Use page on our website for more details. The deposit will become your first 2 weeks’ rent once you move-in.

Q. Can I have guests stay overnight?
You are allowed to invite one guest if you are living in self-contained studios or one bed apartments. Such stay must be no more than 7 consecutive days. Overnight stay of a guest is not allowed without your presence in the apartment. No overnight guest is allowed for members under the age of 18 and no overnight guest is allowed in shared apartments.