Journal Uni Place

Cancellation Requests:

Holding deposits are non-refundable (other than where you qualify for our First-Year Student cancellation policy, as outlined above).

If a cancellation request is received after your tenancy agreement has been accepted (other than where you qualify for our First-Year Student cancellation policy, as outlined above) you will be responsible for rent until a replacement tenant has been found.

No Visa, No Offer, No Worries:

No Visa

If, before or within 14 days of commencement of your tenancy agreement:

• you are refused a visa to study in Australia by the Department of Home Affairs (DHA); and
• within 72 hours of receiving a DHA refusal, you provide a written cancellation request enclosing the DHA refusal,

you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

No University Offer

If, before or within 14 days of commencement of your tenancy agreement:

• you receive confirmation that you have not been accepted to study at a university in Melbourne; and
• within 72 hours of receiving a university non-acceptance, you provide a written cancellation request enclosing the university non-acceptance,

you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

Refund Process:

Journal will process refunds due within 28 days of receipt of a valid cancellation request.

Please note that due to bonds being lodged with the Residential Tenancies Bond Authority (Victoria), the time taken to receive your bond refund is not determined by Journal.

Q. Who can live at Journal?

A. Students who are enrolled at an Australian educational institution are eligible to live at Journal.

Q. How old do I need to be?

A. Journal accommodates students under 18 years of age. Journal works closely with institutional partners to assist them with any guardianship responsibilities they provide.

Q. Do you have a community life program?

A. Journal runs an engaging residential life program called Journal Life.

Journal Life is a carefully considered, full program of activities with a focus on health, culture, community, studying and leadership.

Through the Journal Life program, you will be introduced to other students, university life and the city of Melbourne.

Q. Can I choose who I live with?

A. Once you’ve secured a room please email your request to us and we’ll try our best to accommodate it.

Q. Can I live with my partner?

A. We do have limited availability for couples to live together so please contact us to see if there is any availability.

Q. What contract lengths do you offer?

A. Leases covering 12 months (52 weeks) and 6 months (26 weeks) are the standard lease lengths and can be booked directly on the website.

We also offer a limited number of Academic Year leases (44 weeks) for studio rooms.

Q. What is included in rent?

A. Rental includes all utilities, unlimited high-speed internet, full access to common areas and participation in the Journal Life program.

Q. What is not included in the rent?

A. While Journal offers one handy rental charge, laundry is not included in your rent. Every Journal facility has a well-equipped on-site laundry. Payments for the laundry can be made electronically, through the Journal App.

Q. What dates do contracts start?

A. Depending on the lease you select you may have up to three start dates to choose from. Available lease start dates are shown during the application process.

Q. Can I share a room?

A. Our Twin-Share Studios are the only shared room options.

Q. Can I have guests stay overnight?

A. Guests can stay for a limited time. All guests have to be registered with the Journal On-Site Support Team. They will not have their own key access and will need to abide by the Journal House Rules at all times.