Q. Is any bedding provided?
A single mattress on your bed is provided but bedding is not provided. A bedding pack is available for $140 AUD + 10% GST, or residents can bring their own or purchase some when they arrive in Australia. Bedding packs contain a pillow, quilt, sheets, quilt and pillow covers, mattress protectors, blanket and a towel.
Q. Will residents be met at the airport?
Residents are required to provide their arrival date, flight number and flight arrival time as soon as possible. This is very important to ensure that the room is ready for the resident's arrival and our caretakers are on site to greet them when they arrive.
Q. Can parents stay?
Yes, parents are very welcome to stay free of charge for up to 5 days at the time of the resident's arrival (with a maximum stay of 10 days). During the semester a nominal charge of $A35 AUD per person per night must be paid to the caretakers. It is important for the onsite staff to know when parents are arriving so that we can arrange for a fold up bed to be placed in the resident's bedroom. Parents will need to provide their own bedding.
Q. Can the residents have friends stay over?
Yes, friends are very welcome to stay for short stays only. A nominal charge of $A35 per person per night must be made to the caretakers. Visitors are allowed to stay for short periods of time only. Residents must discuss any visitor arrivals with their housemates as a sign of respect. Under NO circumstances are visitors allowed to stay without permission from the caretakers.
Q. What is provided in the apartments?
Each apartment has 2,3,4,5,6 or 7 bedrooms. Residents are allocated their own bedroom and there are no shared bedrooms in the accommodation. Residents share public areas in their apartments such as kitchens, living areas, bathrooms, and toilets. Each apartment provides lounge chairs, digital televisions, dining chairs and tables, heating, cooling as well as kitchen facilities.
Q. What is provided in the kitchen?
The kitchen in each apartment is provided with a refrigerator, freezer, gas hot plates and oven, kettle, toaster, microwave oven, and individual food cupboards. Most apartments have dishwashers. Residents enjoy cooking together and experience many different cuisines and cultures. There is a Kitchen Pack available for residents at accommodation which can be purchased for $140 AUD + 10% GST. This pack contains all kitchen items for the student to use whilst they live in the accommodation. The pack is theirs to keep and they can take it with them when they vacate.
Q. Will the apartments be cleaned?
It is the responsibility of all residents to keep their apartments clean and tidy. There is a vacuum cleaner, broom and bucket in each apartment to aid residents in keeping their apartments clean and tidy. Every fortnight the professional cleaners vacuum the living areas of all apartments. They also wash the bathroom and kitchen floors as well as cleaning the showers, baths, basins and toilets in the bathrooms. All residents are responsible for cleaning their own bedrooms.
Q. What Internet services are provided?
Wireless broadband internet.
Q. Do the residents have to pay for gas, electricity or water?
No these costs are included in the accommodation fees
Q. Is the telephone connected?
Yes, every bedroom has a telephone. Residents are given their own personal telephone number on arrival. All outgoing calls can only be made with a telephone calling card and these are available from the residential caretakers or at convenience shops. There are no charges for incoming calls.
Q. Can residents request to stay with a friend?
Yes, Each apartment has only same sex residents. Please make a note on the application form if residents have a friend that they wish to share with.
Q. Is there on site supervision?
Yes, there are resident care takers in the accommodation who provide after hours assistance as required. The caretakers are live on site and are available to assist residents during the night as well as the day and on the weekends.
Q. What security is provided?
All bedrooms and apartment front doors have security locks and can only be accessed by the residents of the apartment and individual bedrooms. The accommodation has security gates and residents are given their key on arrival. The property is a safe and secure place for residents to stay.
Q. What heating is provided?
Each bedroom has a heater with thermostat control. The main living area has an electric heater. All heaters are on two-hour timers as a safety precaution and can be reset with the touch of a button. For safety reasons, residents are not permitted to use their own fan heaters and any found will be confiscated.
Q. What cooling is provided?
Each bedroom has windows with insect screens and a fan is provided. Apartments have central evaporative cooling systems which are centrally controlled from the living area.
Q. Is there a photocopying service?
Yes, there are photocopiers located in the study lounge of the accommodation. Residents can make as many copies as they like. Residents must provide their own paper.
Q. How about a laundry?
Coin-operated washers and dryers are available at the property. Each washing machine performs a wash, rinse and spin dry cycle over a forty-five minute period and the dryers complete the drying over a forty-five minute period. The laundry is open all day until 11 pm every day of the week.
Q. What is provided in the bedrooms?
Each bedroom has a long desk a few metres in length, a bookcase, a connected telephone, a 24 hour live internet point, comfortable ergonomic work chair, single bed and inner sprung mattress, rubbish bin, whiteboard and notice board, clothes wardrobe, clothes hangers, four desk drawers, mirror, personal refrigerator, electric wall heater, adequate lighting and a student welcome bag.
Q. What public transport is available?
There is a range of bus, tram and train services located only a short distance from the accommodation. Residents are provided with information on these services on their arrival as well as timetables and fare costs.
Q. Is there a curfew?
There is no curfew at the accommodation for residents over the age of eighteen (18). Residents are free to come and go as they please. The village has security gates and these are closed all day and all night. Residents are given their own key to the main gate when they arrive which enables them to come and go as they please. Residents are reminded to respect other residents and neighbors at all times when coming and leaving the village. Residents under the age of eighteen (18) are required to be back at the village by 10.30pm every night and this is part of their guardianship agreement.