dwell Village Melbourne City

Updates to Policy

• Students who are not allowed to enter Australia will be granted a deferment of their contract start date until when the travel ban are lifted, or when they check in the property, whichever occurs earlier. Rent will not be charged during the deferred period.

• A student can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first day of their residential agreement. You must notify our onsite team in writing within 3 days and provide an email with your declined Visa documentation attached. No admin fee to be paid.

• In the event there is a delay in visa approval (due to closures of embassies etc.), all requests will be handled on a case by case basis.

• Should there be a delay to the start date of universities, or for the period where the universities are closed and offering online courses, students will be granted a deferment of their contract start date until when the new date of course begins, or when they check in to dwell Australia property, whichever occurs earlier. Rent will not be charged during the deferred period.

Regular Cancellation Policy

After submission of application, a room offer email will be sent to applicant. A holding deposit equivalent to 1 week’s rent is to be paid within 3 days from the date of the room offer email in order to successfully hold the room assigned. The holding deposit will be transferred to the first 1 week’s rent after applicant have entered into a tenancy agreement with dwell. If the holding deposit is not paid within 3 days from the date of the room offer email, unless agreed by dwell, the assigned room will not be held for the applicant and the signed tenancy agreement will be considered null and void.

Within 48 hours from the time the payment of the holding deposit is made, applicant can cancel the application and obtain a refund of the holding deposit, less an administrative fee of $50. After the 48 hours, the holding deposit will not be refunded, with the exception of first-year students who did not secure a university offer or a visa*.

A bond equivalent to 4 weeks rent is to be paid within 14 days from the date of the room offer email. The bond is lodged with Rental Tenancy Bond Authority (RTBA) as according to the Residency Tenancy Act.

Q. Due to Travel Ban from Australia or my home country, can I defer to check in for the
Semester 2 of 2020?

Yes. Students who are not allowed to enter Australia will be granted a deferment of their contract start date until when the travel ban are lifted, or when they check in to dwell Australia property, whichever occurs earlier. Rent will not be charged during the deferred period.

Q. What if I do not receive a VISA?

A student can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first day of their residential agreement. You must notify our onsite team in writing within 3 days and provide an email with your declined Visa documentation attached. No admin fee to be paid.

Q. What if the delay of processing visa?

 In the event there is a delay in visa approval (due to closures of embassies etc.), all requests will be handled on a case by case basis.

Q. Can I defer to check in if University has decided to delay the commencement or move to
remote teaching and learning for Semester 2 of 2020?

 Should there be a delay to the start date of universities, or for the period where the universities are closed and offering online courses, students will be granted a deferment of their contract start date until when the new date of course begins, or when they check in to dwell Australia property, whichever occurs earlier. Rent will not be charged during the deferred period.

Q. Who is eligible to apply for accommodation at dwell Village Melbourne City?
All students who are currently enrolled in or intending to undertake tertiary education are eligible to apply for accommodation. dwell Village Melbourne City accepts all students from all universities and TAFE’s across the Melbourne district. This includes research assistants and full-time, part-time, undergraduate and postgraduate students.

Q. What's included in the rent?
Unlimited Wi-Fi, Utilities (water, gas and electricity).

Q. Are pets allowed?
No pets are allowed at the property.

Q. How long are the contracts?
Students can choose between a 52 / 44 /24 weeks contract.