Dunn House Sunderland Accommodation

Deposit Fees - To confirm your booking, you will be asked to pay £100 deferred deposit (payable 7 days prior to tenancy start date). The £100.00 is converted to your refundable deposit a`er your AST has been countersigned by Cloud Student Homes, and this is protected with the ‘Deposit Protec*on Scheme – DPS’ (an independent Government approved tenancy deposit protec*on scheme).

Rent Payments
1. Pay in full 
2. Instalments (choice of 9 or 4 instalments)

Payment in Full
This will be taken on 9 August, or if booked in or after August, prior to the AST start date.

9 Instalment Option (requires a UK Guarantor) 
August:          10% of total rent
September:    10% of total rent (or 20% if booked after 14 August)
October:         10% of total rent
November:     10% of total rent
December:     10% of total rent
January:         10% of total rent
February:        10% of total rent
March:            10% of total rent
April:               20% of total rent

4 Instalment Option (requires a UK Guarantor) 
August:          10% of total rent (or before AST start date)
September:    34% of total rent
January:         34% of total rent
April:              22% of total rent 

Mode of Payment
Direct Debit
UK GBP Payments via Debit Card
Non-GBP Payments via Debit Card

UK and EU Debit and Credit Cards – 1.05% + 10p surcharge
Non-EU Debit and Credit Cards – 2.55% + 17p surcharge
Cash and cheque payments are not accepted.

Updates to Policy

The Property has outlined the changes to standard Terms and Conditions due to the COVID-19 outbreak so to provide as much flexibility for your September 2020 stay. 

If you are wishing to cancel your tenancy due to the COVID-19 outbreak then the following policy applies in replacement of the standard Cancellation Terms and Conditions; 

Cancellation Policy 

Cancellation before moving in 

To confirm your room you will need to ensure that you have completed your Assured Shorthold Tenancy (AST) agreement via StuRents and paid your deposit. 

Once you have completed the AST you have until (but not including) 1st August 2020 to be able to cancel your tenancy with no penalty. Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy. 

Travel 

Due to the COVID-19 travel restrictions to the United Kingdom, if you are unable to travel to your accommodation you will need to provide written evidence from the Government in your homes country (translated into English), to support the restrictions at the time of your cancellation. 

You will need to let your accommodation team aware of the cancellation no later than 14 days prior to your tenancy start date, this notification will need to be accompanied with the Government notification as above. 

Your accommodation team will then be able to assess the cancellation request and refund your deposit and release you from your tenancy agreement for 2020/21. 

If you do not provide the appropriate evidence, or within the timescales above then you will he held to the full terms of your AST and full rental payments. 

Visas 

If you are due to stay with us however are unable to obtain a Visa either due to the restrictions on travel, or the Visa offices are currently closed then we will try to hold your room for you whilst your Visa has being processed. You must ensure that you are informing your accommodation team if your Visa is being delayed. 

If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded 

First Year Students 

No Place No Stay – if you are not successful in gaining your place in your chosen University then you will need to contact your accommodation team within 5 days of being made aware in order to cancel your AST and your deposit refunded. 

If you do not provide the appropriate evidence, or within the timescales above then you will he held to the full terms of your AST and full rental payments. 

Property does have accommodations across the country, so do speak to the team and we may be able to accommodate you in another property.

Q. When will i get my deposit back?
Your deposit will be returned to you within 30 days of the end of your tenancy, if there are any deductions then you will be alerted to this.

Q. Can I pay in installments?
If you have a UK guarantor then you are able to choose between 4 or 9 instalments, if you do not have a guarantor then you will need to pay in full and prior to your arrival.

Q. What's included in my room?
We provide all the basic furniture that you will need for your stay with us, including bed, desk, wardrobe etc.  We do not provide bedding, linen or kitchen items