Dunn House Sunderland Accommodation

You have two payment options:

1. Pay in full 2. Instalments (choice of 9 or 4 instalments) Direct Debit For all our proper*es, we request you set up a Direct Debit from a UK bank account. A Direct Debit mandate will be sent with your AST and rent payment schedule. There is no charge for this service.

UK GBP Payments via Debit Card To meet PSD2 regulations our payment system charges a flat fee of £1.50 to all tenants when the tenant pays booking fees, deposits or non-automated rent instalments via our online portal provider (StuRents) from UK, EU EEA via debit card.

Non-GBP Payments via Debit Card

Our payment system charges a flat fee of £1.50 and card fee (up to 2%) to all tenants when the tenant pays booking fees, deposits or non-automated rent instalments via our online portal provider (StuRents) outside of the EEA. If you book accommodation 14 calendar days prior to your check-in date, you will be required to pay using a debit card via our online process. Cloud Student Homes does not accept cash payments, credit cards or cheques. Debit card payments cannot be taken over the phone, or at the accommodation reception. It is the tenant’s responsibility to ensure funds are available to cover rental amount(s) in line with published payment terms (see 2.1 Instalment Schedules); we strongly recommend that you apply for Student Finance well in advance if you are relying on this to cover rental amount(s). Non-payment will be treated in line with the Cloud Student Homes debt collection procedure (details of which are available on request).

Instalment Schedules

Payment in Full

This will be taken on 9 August, or if booked in or acer August, prior to the AST start date.

Payment in Instalments (requires a UK Guarantor) 9 Instalment Option:

August: 10% of total rent
September: 10% of total rent (or 20% if booked acer 14 August)
October: 10% of total rent
November: 10% of total rent
December: 10% of total rent
January: 10% of total rent
February: 10% of total rent
March: 10% of total rent
April: 20% of total rent

4 Instalment Option:

August: 10% of total rent (or before AST start date)
September: 34% of total rent
January: 34% of total rent
April: 22% of total rent

The payment dates outlined in your contract are fixed and cannot be changed, so you will need to ensure you will have the necessary funds in your account on the date rent is due for payment.

If you fail to make your first instalment/full payment on *me, Cloud Student Homes reserves the right to cancel your booking 10 working days acer the date on which the payment was due. Your booking fee and deposit will not be returned. Please note that access to the room is not granted un*l the first instalment/full rental payment is made (as per individual tenancy)

Updates to Policy

The Property has outlined the changes to standard Terms and Conditions due to the COVID-19 outbreak so to provide as much flexibility for your September 2020 stay. 

If you are wishing to cancel your tenancy due to the COVID-19 outbreak then the following policy applies in replacement of the standard Cancellation Terms and Conditions; 

Cancellation Policy 

Cancellation before moving in 

To confirm your room you will need to ensure that you have completed your Assured Shorthold Tenancy (AST) agreement via StuRents and paid your deposit. 

Once you have completed the AST you have until (but not including) 1st August 2020 to be able to cancel your tenancy with no penalty. Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy. 

Travel 

Due to the COVID-19 travel restrictions to the United Kingdom, if you are unable to travel to your accommodation you will need to provide written evidence from the Government in your homes country (translated into English), to support the restrictions at the time of your cancellation. 

You will need to let your accommodation team aware of the cancellation no later than 14 days prior to your tenancy start date, this notification will need to be accompanied with the Government notification as above. 

Your accommodation team will then be able to assess the cancellation request and refund your deposit and release you from your tenancy agreement for 2020/21. 

If you do not provide the appropriate evidence, or within the timescales above then you will he held to the full terms of your AST and full rental payments. 

Visas 

If you are due to stay with us however are unable to obtain a Visa either due to the restrictions on travel, or the Visa offices are currently closed then we will try to hold your room for you whilst your Visa has being processed. You must ensure that you are informing your accommodation team if your Visa is being delayed. 

If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded 

First Year Students 

No Place No Stay – if you are not successful in gaining your place in your chosen University then you will need to contact your accommodation team within 5 days of being made aware in order to cancel your AST and your deposit refunded. 

If you do not provide the appropriate evidence, or within the timescales above then you will he held to the full terms of your AST and full rental payments. 

Property does have accommodations across the country, so do speak to the team and we may be able to accommodate you in another property.

General Cancellation
 

Cancellation Policy

Cancellation cooling off period(s)

If you choose to cancel your booking with Cloud Student Homes, you have 7 calendar days acer signing your AST to do so. If you made your booking fewer than 7 calendar days before your AST start date you may cancel your booking up un*l the day prior to your tenancy start date, without incurring penalty. You may request to cancel your booking by sending an email to [email protected] or contacting your property management team.
Cloud Student Homes will refund your deposit within 10 working days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

Cancellations acer the cooling off period(s)

Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy.

Cancellations acer you have moved into the accommodation

You must speak to your local Property Manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met: 

• You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract.
• The incoming tenant must sign an AST with Cloud Student Homes, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor.
• Refunds due will not be processed un*l the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation

Please note that you will be charged for the length of stay you occupied the room, and for any different in rental amount between yourself and the replacing student (if applicable).

If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent un*l the end of your contracted *me at the accommodation.

Cancellations by Cloud Student Homes or the Landlord

Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically canceled. If for any reason Cloud Student Homes is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution. If we cannot offer an alternative, or the alternative is not suitable, we will refund all monies paid to Cloud Student Homes.

First-year students who do not get a place at university: “No Place, No Stay”

This offer is applicable to undergraduate first-year students only.

If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn as a result of not achieving the required entry grades, you will be eligible to receive a refund of your deposit.

You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a Cloud Student Homes property because you have exceeded your expected grades.

To cancel under “No Place, No Stay”, you must supply either;

(a) a copy of a written rejection letter from your chosen university/college or UCAS, which confirms that the results you required for acceptance were not achieved; or

(b) a copy of the proof of acceptance to a new university by UCAS adjustment.

Visas

If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded
 

Q. When will i get my deposit back?
Your deposit will be returned to you within 30 days of the end of your tenancy, if there are any deductions then you will be alerted to this.

Q. Can I pay in installments?
If you have a UK guarantor then you are able to choose between 4 or 9 instalments, if you do not have a guarantor then you will need to pay in full and prior to your arrival.

Q. What's included in my room?
We provide all the basic furniture that you will need for your stay with us, including bed, desk, wardrobe etc.  We do not provide bedding, linen or kitchen items