College Court, Stoke-on-Trent

Deposit Fees: 

Deposits vary by property ranging from £50-£250 and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.

Rent Payments:
-If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.
-If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.
-Please note you must have paid the rent due by the time you arrive to check in.
-Pay in 10 instalments with an additional one-time admin fee (UK based guarantor required) 

Mode of Payment:
-Pay using a debit card or a credit card online, over the phone or at the reception
-Pay via direct debit or bank transfer
-No cash payments are accepted

FIRST YEAR STUDENT WAITING FOR EXAM RESULTS
If you’re still waiting for your exam results and you’re not sure whether your place at
university is confirmed, don’t worry, you can still apply. 
If you are a prospective first year Undergraduate or Postgraduate student and your
offer of a place at your preferred University or Higher Education Institute is
withdrawn by the University or Higher Education Institute because you do not
achieve the required entry grades, you may be eligible to be released from this
agreement. 
You must provide written evidence from the University that you do not have a place
within 3 days of your results being published (and no later than 28th August,
whichever date is sooner) and we will release you from the contract without penalty
and refund the deposit paid. 
You may also be eligible to be released from this agreement if you are a prospective
first year Undergraduate student and you choose to go to a different University
because you have exceeded your expected grades. 
To apply to be released from this agreement in the circumstances referred to above,
you will need to supply us with a copy of: 
 A written or email confirmation that you wish to cancel your reservation,
stating full name and full details of the property booked;
 A written rejection letter from your chosen university/college or UCAS, a
screen shot of your UCAS status which confirms that the required results
were not achieved, or a copy of the proof of acceptance of your new
university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days from the date
your results are published. On receipt of the required documentation it will be
verified and, provided we are satisfied, we will cancel your agreement and
refund your deposit in full.

FIRST YEAR POST GRADUATE STUDENT WAITING FOR EXAM RESULTS
If you’re still waiting for your exam results and you’re not sure whether your place at
university is confirmed, don’t worry, you can still apply. 
If you are a prospective first year Postgraduate student and your offer of a place at
your preferred University or Higher Education Institute is withdrawn by the
University or Higher Education Institute because you do not achieve the required
entry grades, you may be eligible to be released from this agreement. 

INTERNATIONAL STUDENT WAITING FOR VISA
If you’re still waiting for your VISA to study in the UK and you’re not sure whether
your place is confirmed, don’t worry, you can still apply. 
If you are a prospective international student who has applied to a University
or Higher Education Institute and booked a room, you will be allowed to be released

from your Tenancy Agreement if you do not receive the entry Visa required for your
study in the UK and evidence is provided.
You must provide written evidence of your refusal of entry to the UK to study within
7 days of your notification of refusal. For more information, please speak with our
team.

CANCELATION POLICY (UK PROPERTY)
You can cancel your tenancy agreement for up to 14 days after the date of your
booking (the Initial Cancellation Period). For bookings made from 1st August to 30th
September ahead of the academic year the booking is for, the Initial Cancellation
Period reduces to 7 days. We will refund the full security deposit. 
Please note, £20 will be deducted from the refunded amount to cover any
international bank charges for deposit refunds made to non-UK banks. 
If you cancel your booking after the Initial Cancellation Period, you remain liable for
the weekly rent (for each and every week or part week) until you are able to find
another tenant that is acceptable and we are able to re-let the room. The
replacement tenant must be over the age of 18 and have the necessary student
status (it is your responsibility to find another tenant and provide them with the
correction information). If you find a suitable replacement tenant and the room is re-
let we will refund your deposit, less any appropriate charges, as well as a deduction
of £50 for the variation of the contract.

1. Can I live at College Court?

You must be a full-time student, and be 18 years or older to live with us. 

2. What are your contract lengths?

Each of our properties offer different contract lengths and room types.

3. Do I have to pay a booking fee?

No booking fee is charged. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

4. Can I choose who I live with ?

If you are applying to live with friends, you can mention the details for the same in preference section while making a booking.

5. When do I pay my rent?

When you accept your room offer, you'll be given three options for payment schedules. These are:

1. To pay your rent in full.
2. To pay your rent in three instalments spread throughout the year.

6. Can I pay my rent for College Court, from overseas?

You can pay your rent either online, or by bank transfer depending on your chosen property. Please note that if you make your payment using a credit card or an overseas debit card, you will be required to pay a surcharge of 1.5%. Contact your chosen property directly for more information. 

8. What can I do if my student loan hasn't arrived yet?

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team. You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up. You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date. A one off admin fee of £50 will be charged and payable with the initial 2 weeks rent payment and this £50 admin fee will not deducted from the balance of rent due.

 9. Can I book if I'm under 18?

Students 18 or above are only allowed to stay at College Court.

10. What happens to my deposit?

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

11. When do I get my deposit back?

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damages found in your room or the communal areas in your flat. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.

12. Do I need a guarantor?

If you wish to pay your rent in three instalments, you will need a guarantor. Your guarantor must be a homeowner or in full-time employment. Some of our properties require guarantors to be UK-based, others can accept overseas guarantors.

13. What if I want to cancel my booking at College Court student accommodation?

Full allocation and termination policies are detailed for you within the booking pages of our website. As our termination policy states, you can cancel your application up to 14 days after the date we confirm your booking is complete (the Initial Cancellation Period). Full security deposit will be refunded. 

14. Do I have to move out in the holidays?

No, your room is your room for the full contract period! You won't have to move out in the holidays, so you won't have to remove your belongings every term.