Can I choose who I live with in a shared flat?
When choosing your room on the portal system, you can view the age, gender and some “likes and dislikes” of anyone else who has already booked into that flat. Or if you know who you want to live with already, follow the group booking procedure which you can do online.
What happens to my booking fee?
Your booking fee is non-refundable. However, it will convert to a refundable damage deposit at the beginning of your tenancy. To find out more about how your deposit works, please view tenancy deposit scheme leaflet in our important documents section.
Can I do a group booking?
Yes. If you’d like to share with friends all you need to do is click the book now button on this page and follow the instructions on screen. You and your friends will have to nominate a "lead member" to first create a group. The other group members will have to join within 24 hours to complete the group booking.
Can I choose where my room is in the building?
Rooms are allocated on a first come first served basis but you can specify where you would like your room to be from those which are still available at the time that you book.
I only have a conditional offer from my University, can I still book at iQ?
Yes you can! If you do not receive the grades to be accepted by your chosen university then your booking fee is refundable in full. We will however, require a letter from the University confirming the withdrawal of their offer to process the refund.
It may also be possible to transfer your booking to another iQ location at your second choice institution, though this is subject to availability. Call the relevant iQ site team as soon as possible to secure your place.
Please remember that this is the only circumstance when a booking fee is refundable.
How does the 2% discount work?
All students are entitled to a 2% discount on their year's rent if they pay in full before the tenancy begins. This only applies to students who book a full term tenancy length offered at their chosen site*. The discount does not apply to any short term tenancies of less than 42 weeks.
Can I book if I'm under 18?
iQ Student Accommodation requires that all tenants living at one of our buildings in England are over the age of 18 at the time of moving in. You may book if you are 17, but only if you will have turned 18 before you move in.
Do you have a laundry?
Yes. All of our sites have a 24 hour laundry (charges apply), managed on our behalf by Circuit or Washstation.
Do you have a common room?
Yes. All schemes have at least one Social Hub, which is open 24 hours, with comfy seating, large screen TV with SKY TV, and a games table where space permits.
Is there somewhere I can keep my bike?
Yes every iQ site has a secure bike store that is free to all iQ students to use.
Living at iQ
Can I have overnight guests?
Yes. It's your home so you can have guests staying over occasionally, but we would ask you to respect your fellow residents and let the accommodation staff know. You cannot sublet your room to another person.
Can I smoke in my room?
No, all iQ accommodation is non-smoking. You may smoke outside in designated smoking areas.
Do I have to be home by a certain time each night?
No. This is your home, so it’s up to you when you come in.
Will my flat be cleaned?
You are responsible for keeping your own space clean. It's our responsibility to keep the other communal areas like the Social Hub, reception and laundry clean.
Can I swap my room?
In some cases it may be possible to swap or change your room subject to availability once you have moved in. A £50 room change fee will be applicable. To find out if it is possible for you to change room, please contact the accommodation manager at your site directly.
Do you provide bedding?
Most students prefer to bring their own bedding so iQ does not provide this. Please remember to bring your own sheets, duvet, pillows etc when you move in. If this isn't possible, we can always point you in the right direction of the nearest store. Or you can order a bedding pack online from Uni Kit Out and it'll be ready and waiting for you when you move in!
Can I move in early?
Yes, if your room is available.
Can I bring my car?
We choose central locations close to the universities and social facilities so a car shouldn't really be necessary. As part of our sustainability commitment we also promote green travel - cycling is good for the environment! All of our schemes have secure bicycle storage. Some of our schemes, however, do have limited parking. Please check with local staff for specific details. We do provide disabled parking bays at some sites.
What do I need to bring?
Your room comes with almost everything you’ll need, check out the ‘What’s Included’ section on each room type description for full details. We've put a list together on the additional items you need to bring, what not to bring and what we recommend you buy locally.
Is insurance included with my room?
Yes*. We provide contents insurance cover via Endsleigh Insurance Ltd. You can extend this cover once you move in to protect additional items.
Can I move out early?
You can move out whenever you are ready but the contract you have with iQ is a Fixed Term Tenancy Agreement and you will still need to pay the full rent until the end of the agreement. In exceptional circumstances, the iQ central review panel may decide to grant an early tenancy release which will incur a £50 processing fee in addition to any conditions set by the panel.
For full information regarding move out policies and procedures for your iQ, please contact your relevant site team.
Please note that you should always book a move out inspection to confirm the condition of your room before you leave iQ. This will ensure arrangements are made relating to the return of your deposit.