The Park, Oxford

Cancelling your booking prior to moving in

• Unless you have already collected the keys to the accommodation, you may cancel your booking by emailing us at [email protected] at any time during the 7 days after you have received an email confirming that your booking is complete (the “7 Day Cooling-Off Period”). If you cancel within the 7 Day Cooling-Off Period, we will refund your advanced rent payment in full within 30 days.

• If the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy Agreement with Almero Student. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement.

• In the instance that a replacement tenant is found prior to the start date of the tenancy, we will refund your advance rent payment in full within 30 days.

If your university offer is withdrawn

• If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: o a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or o a copy of the proof of acceptance of your new university by UCAS adjustment.

• These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to [email protected]. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your advanced rent in full within 30 days.

• Please note, this offer is only available to 1st year students.

If your VISA application isn’t approved

• If your application for a VISA to study in the UK isn’t approved, then you may be eligible to be released from this agreement. To apply to be released from this agreement for these circumstances, then please send us the following: o An official letter or email confirming that your VISA has been rejected o An email or letter from your university, confirming that you will no longer be studying due to your VISA being rejected.

• These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to [email protected]. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your advanced rent in full within 30 days.

Cancelling your booking after moving in

If you need to cancel your booking after moving in, you must discuss this with your Property Manager. In the case that there is an exceptional circumstance causing you to withdraw from your accommodation, the Property Manager will ask for you to send them evidence to support your application to cancel.

An exceptional circumstance could be any of the following:

• Medical grounds

• Mental Health

• VISA issues

• Withdrawal from University (for a specific reason)

Please note, this list is not exhaustive and each application will be treated on a case by case basis. Dependent on the circumstance, your application to be released from your tenancy agreement is not guaranteed to be approved.

If you are applying to be released from your tenancy without an exceptional circumstance, you are likely to be held liable for your tenancy agreement. This will mean that you are responsible for paying any rental amounts due until you are able to find a replacement tenant. Almero Student does not take responsibility for sourcing replacement tenants.

Where a replacement tenant is found, you will be released from your contract as of the day that the new tenant’s agreement begins.

Q. Can I have friends/family to stay overnight?
They want you to consider your room as your home and are happy for you to have guests to stay. All they ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

Q.Can I smoke in my room?
All properties are non-smoking throughout so please speak to your property team to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

Q.What happens if I can't make a payment?
Your instalment due dates are outlined in your tenancy agreement and by accepting the terms and conditions of your contract, both customer and guarantor are accepting responsibility for payment on the dates provided. If you are unable to make payment for your rent, please speak to your property team. They will be able to discuss with you your payment options and advise you of any future implications dependant on how late the payment will be.

Q.Can you store my luggage if I get it delivered to site before I arrive?
As they will be preparing the room for your arrival, they will not be able to store any luggage for you before you arrive.

Q.What do I need to bring with me to check in?
You just need to bring a valid form of photo ID to prove who you are. There’s no need to print off your tenancy agreement or booking confirmation. 

Q.Can someone else pick my key up for me?
No. For security reasons, we can only give your room key directly to you.

Q.Can my family or friends stay for a few nights after dropping me off?
You are allowed to have guests to stay, and one or two nights is usually fine. They just ask that you are considerate of your flatmates. For those first few days while you are all arriving and settling in, it may be better for your guest to make other arrangements if possible.