Q. Are pets allowed?
Unfortunately not, no!
Q. Do I need to pay a deposit?
All students are required to pay £250 deposit across our sites and is fully refundable upon check-out.
Q. Do I need to move out during Holidays?
Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.
Q. When is the welcome Hub open?
The Welcome Hub is open 9 am - 6 pm every day. If a member of the team isn't there, just call the number at the desk and someone will assist you.
Q. Is the accommodation safe to live?
We have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week, to give our residents peace of mind. Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is enjoying themselves.
Q. What is there to do at True Newcastle??
The real question is what isn't there to do at true Newcastle! Here are just a few of the ways in which we give our residents a truly unforgettable experience during their stay:
- Weekly events calendar
- A picture house with regular movie nights
- Sky lounges with ping pong, pool and table football
- Bookable private dining rooms
- Gaming caravan
- Karaoke room
Q. Are food and drink available on-site?
True Newcastle does not have any on-site food and drinks facilities as we're lucky enough to have some of the city's best bars, pubs and restaurants located our doorstep. You'll be spoiled for choice every time you feel peckish.
Q. How do I get to know people at True Newcastle? ?
Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what we get up to.
Q. What happens in case of maintenance problems?
True Newcastle has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.
If you need any further help, feel free to get in contact.